Feedback on lead responses
Dear FreeIndex Members.
We have had feedback from several of you over the past few months which has led us to try and improve the feedback you get from responding to leads.
Basically the issue was that businesses were responding to leads and giving quotes and then not hearing anything back as to whether their quote was any good, and if not, why not.
We think we have now addressed this by asking users a few simple questions when they close their Quote Request. Users are asked to specify which company they chose and why, (or why they did not choose a company) at the end of the process. We then email that information to all the businesses that quoted on the job to try and provide some insight on who is winning the jobs and why.
Unfortunately, we cannot guarantee that you will get one of these emails if you quote on a job, as not all users bother to close their quote request, and there really is not much we can do about this. However we believe a majority will provide this feedback.
Now it's easier than ever for your customers to write reviews
Also, we have recently made it easier for your customers to write reviews. Everything needed to write a review and register an account is now all on one screen and we have noticed an increase in the number of reviews being written since we put these changes live last week.We hope you're enjoying the hot weather.
Best regards,
The FreeIndex Team
Posted : 6 Jul 2015
comment 180 Comments
info Comments on this article are now closed.
Thanks for the information
We get no inquiries that lead us to believe that FI is the source even though we have loads of reviews - ie 4th in the country in a very competitive market. No complaints though as we link directly from our website to FI and business for us is very very local.
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I've received a number of irrelevant enquiries for services which we don't offer, however there are 2 enquiries from earlier this year which I have just noticed, one of which was relevant, but now a bit too late to respond to. Strangely the irrelevant enquiries have been forwarded, but not the other 2 which I would have responded to. I had forgotten about the Free index listing!
We have had no enquiries since joining in jan this year.
no enquiries so forgot I had registered with FreeIndex
In three years I had three enquiries and nothing came of any of them.
I haven't had anything come through for months nearly forgot
I about free index
I about free index
same here no enquiries also forgot about it if i had anything would think about upgrade but hey ho
Same here... no enquiries so forgot I had registered with FreeIndex.
Since joining FreeIndex we have not received any enquiries.
I have not received any Enquiries also got a E mail today to knock me off the site. forgot I had joined because no Enquiries
Unfortunately no leads that we know of from here.
Great information, thanks
Free index have provided Live And Learn Consultancy a national training provider of In-House course the opportunity to gain client reviews with ease.
WE are now rated the number #1 training provider in the UK. Well worth it 9/10
WE are now rated the number #1 training provider in the UK. Well worth it 9/10
your two most recent leads did not show on my website until today so I don't know where they have been? have been getting in touch now
Is the free account worth the effort or would you get better quality leads if you upgrade?
You do not often see free-index results on google search results pages so who uses it?
You do not often see free-index results on google search results pages so who uses it?
Sounds great
Absolutely zero leads for both of my pages, so not very happy I'm afraid. but will keep trying.
Seems the vast majority have had no or very few leads and in general, not happy with things which seems a bit pointless??
Hi Barry, We do not believe that the "vast majority" of our users are generally not happy with our service. We receive very positive feedback from our members every day to let us know that they have gained customers through our site and that FreeIndex is benefiting their business. Some of the testimonials which we have received can be read at this link:
http://www.freeindex.co.uk/testimonials.htm
Those businesses which have taken the time to create a high quality profile page and have correctly set up their lead alert settings are much more likely to get enquiries and leads from potential customers through our site. We're always happy to help anyone who would like assistance with setting up their profile on our site - we can be reached by clicking on the "Support" link at the foot of the page, then clicking on the option marked "Raise a support ticket".
Thanks and best wishes from the FreeIndex team.
http://www.freeindex.co.uk/testimonials.htm
Those businesses which have taken the time to create a high quality profile page and have correctly set up their lead alert settings are much more likely to get enquiries and leads from potential customers through our site. We're always happy to help anyone who would like assistance with setting up their profile on our site - we can be reached by clicking on the "Support" link at the foot of the page, then clicking on the option marked "Raise a support ticket".
Thanks and best wishes from the FreeIndex team.
the easier customers can leave a review the better!
That's great news about reviews. I'm a big fan of the review system, so anything to make it easier will mean more reviews!
10 Sep 2015
Laurent RobertI had one lead.
Had a couple leads, no responses to quotes, no follow ups!
I have had a couple of leads no many but better than none.
I have had leads
Just one lead in over a year, what is the point!!!!
I have leads using this site so cant grumble.
I have only had one lead this year so far and that was back in April so I will not upgrade to premium on this basis
I have found with sites like these that people want things doing for nothing, peopleperhour.com was even worse!. I upgraded to premium and although you do get their contact details, still got not got a job. WHAT DO YOU HAVE TO DO TO GET A JOB!?
sorry but no leads so far...
No leads
I have had several enquires which have turned in to sales. and free index does show up on google for my company. very happy with there service.
Derrick Roberts
Northwest Tints Ltd
Derrick Roberts
Northwest Tints Ltd
like many other, no leads
sadly, no leads
Never had any useful leads, just 2 irrelevant ones
No leads through to Container Projects am I missing out?
We've had absolutely no leads from your site. Very disappointing.
Always grateful for your free publicity, hope to upgrade one day when budget allows.
Have not been getting any leads recently
Only a couple of leads from freeIndex. Any leads I've answered - no reply.
Great! Feedback always helps I look forward to receiving this! We always get the jobs we have quoted so would be nice to know why our customers opted for our service...even though we know the answer already!!
Feedback after quoting a customer is a real bonus.
Had a couple of dodgy leads
Hello all. Those of you who are saying that you do not get any leads through our site - most of you have only selected between 1 and 3 lead alert categories, which will limit how many lead alerts you receive. If you select more lead alert categories - and you can choose up to 10 - then the chances that you will get alerts for new leads posted on our site will increase. You can select more lead alert categories by going to your Dashboard and clicking on the option marked "Lead Alert Settings". Hope that's helpful.
Not many leads from free index. Any leads I've answered, had no reply.
I have had no leads or contacts at all from my advert.
Can anyone feedback why they are not winning quotes / getting leads? It will help us all !
Thanks
Thanks
Keep up the good work team
great news.. feed back is really important to us as a service provider..
23 Aug 2015
Renzo AlgieriThanks for keeping us notified.
Brilliant news. keep up the good work.
Good Improvement, many thanks
Duncan makes an excellent point below. I love Freeindex but man, you need to address that issue! 'Available whenever' is a terrible phrase to use as it implies that the professional is rubbish and has nothing better to do.
Hi Nick. We've changed that to something more suitable. Thanks for your feedback.
Many thanks for listening to us and continuing to improve your service.
Good idea. Great! Thank you.
Many thanks.
if you sent them as a text message i would get them easier. i dont always get chance to sit at a computer
Get a smartphone with emails on it. :)
That's the great idea!Thank you.
A great move, thanks guys. Understanding the customer is paramount to improving service so very valuable!
I have lots of comments from cutomers that they have contacted me after reading my reviews.Thank you.
I have been pleased with the requests I have received via FreeIndex. So much so that I have to turn loads of work away. The customers like to be able to see the review that others have left, Works really well for me well done guys !
I am responding to a post ,but nothing is showing on the response page.
We closed deals through the leads from FREEINDEX. Many thanks!
Keep up the good work
Good idea - well done!
Keep up the good work Thanks Jim
all help in running the marketing is gratefully received. As i am a sole trader there are not enough hours in the day .so a big thanks
Thanks for your invitation to give a feedback on the service.
If you could improve on the search with google please as our band does not come first when searched for Greek band?
Many thanks for your co-operation
If you could improve on the search with google please as our band does not come first when searched for Greek band?
Many thanks for your co-operation
I must say that the reponses that I have followed up have not led to anywork. The people have been after is a retired handyman who charges about £5 an hour not a well seasoned professional. Lets hope it improves!!
That's a problem with people being cheapskates in general, not with FreeIndex!
It would be nice if people could write more than one review. I have several clients who use my services on more than one occasion and have expressed that they have been unable to leave a second review.
I can understand why its to stop people flooding one site with endless reviews to bump up the rating. But I think it would be nice for people looking for a firm to do work for them to see that they have used the company more than once. May be some way of adding a rating system on the number of times you have used a company as opposed to adding new reviews.
I can understand why its to stop people flooding one site with endless reviews to bump up the rating. But I think it would be nice for people looking for a firm to do work for them to see that they have used the company more than once. May be some way of adding a rating system on the number of times you have used a company as opposed to adding new reviews.
Hi David, Sorry but we can't allow customers to write more than one review for the same business on our site, even if they have used that business more than once. Your customers can always add to their original review to show that they are a repeat customer if they want. Thanks for the suggestion about adding a rating system for number of times the customer has used that business, which we'll take into consideration. All the best from the FreeIndex Team.
As an idea why don't you allow people to leave as many reviews as they like on any given business but only count the first one against the overall star rating? Then a repeat customer could leave 50 reviews without skewing that businesses overall rating.
I would suggest you count the latest review for the star rating. Good idea though.
I am very pleased with FreeIndex. I receive quite a lot of custom from the site and I encourage my Clients to leave a review if possible as I feel they help new clients to choose my business over others in the same line of work.
I think this website is really good..as it gives people your address to were to find you when they put in to google what there looking for, not been on here for long, great for advertising and free also thanks
i think this website is a complete waste of time not a single lead since i began 18 months ago terrible advertising site!
Hi David, You'll probably find that you get more lead alerts through our service if you select more than one lead alert category for your business. You can select up to 10 different categories for which you want to receive alerts from our site by logging in to your account, going to your Dashboard, and clicking on the option marked "Lead Alert Settings". Then just use the option provided on that page to add more categories for which you want to receive alerts. Hope that's helpful.
Hi David, Sorry to hear you're not happy. If you do feel like responding to any more leads which are sent to you from our site then you may find that you'll have more success if you provide the customer with a more detailed response about what you can offer and what you charge. Businesses which provide the most detailed responses tend to get the best results - not always, but often. Hope that's of some help.
Hi it probably going slightly off content but i do work for customers t
lets say 12 months ago then they have other work done but cant leave reviews for second job think this should change
lets say 12 months ago then they have other work done but cant leave reviews for second job think this should change
Hi Rob, Sorry but we can't allow people to write more than one review for the same business on our site. If we did provide that option then some unscrupulous people would abuse the system to get lots of reviews from the same person and improve their position in search results just based on one customer's feedback, which would not be fair to other businesses. Your repeat customers can always add to their original review to show that they are a repeat customer if they want.
My profile place me at the No 14th in freeindex listed business and in West Midlands top of the list in wedding stationery supplier but I have notice one things I am complain because I am your paid member, I have checked when some on search on google "Wedding Stationery" in West Midlands area and result was showing with the link of freeindex.co.uk your free member even his feedback very poor and less then me. Can you explain about this dear?
Thanks
M Hussain From
Rawal Grafix Limited
Wedding Stationer
Thanks
M Hussain From
Rawal Grafix Limited
Wedding Stationer
@m Hussain - I doubt very much the fact you are a premium member or how many reviews you have make any difference to your Google position.
Google don't know of you're premium or what reviews you have, it wouldn't mean anything to them. Google will simply be looking at the content on your page so make sure your profile is full of relevant content.
Google don't know of you're premium or what reviews you have, it wouldn't mean anything to them. Google will simply be looking at the content on your page so make sure your profile is full of relevant content.
Hi, John is quite correct - subscribing to our Premium service won't necessarily have any effect on your position in Google search results unfortunately. Also we don't have any direct control over which businesses from our site are shown in any particular searches carried out on Google. But please feel free to contact our support team if you have any questions about this or any other issue, via our contact form at www.freeindex.co.uk/contact.htm. Thank you.
My profile places me at the top of the list in my locality for my work. FreeIndex must be doing something right with regard to search engines because many new clients say they found me through the big G: it often turns out that what they actually found was my FreeIndex Profile. More often than not, that leads to good, revenue-generating work.
That is good initiative. Unfortunately most customers don't have an understanding of what a home improvement job entails, whether this be painting and decorating, plastering, brick laying etc. They think it is something you do in half a day and they expect to spend very little money for that. Of course the reality is different as a very good, honest job will take the time that it needs to take and charge the correct price. I also have to add that some "potential" customers ask for quotes knowing down well they haven't got the money to accept any of the quotes they receive; but ask many tradesmen in the hope that a miracle could happen and dream to pay £900 for painting the whole house. The morale is "you either have the money or you haven't". So that's why most of the time we charge high prices to filter out those who have the money and forget about the others. Sounds harsh but I think it is true.
A good idea. Reviews do help potential customers/clients in their search for professional, accredited and qualified tradesman. But reviews are a small part of a wider picture regards with a Business providing a service be it in, Gas engineer (Plumber), Electrician or Plasterer so forth. A good business website with relevant information backed up with portfolio of completed contracts, along with Industry qualification's and years spent on the job is highly relevant.
good for my customers is good for me, if ive had the job then i must be providing the quality service.
Not necessarily, unfortunately for a lot of potential clients reviews etc. Are irrelevant. They will simply go for the cheapest quote.
good way...support it
I think this is a great idea, I for one would love to know why I didn't get the job. Feedback please.
I think I agree with the previous comment: 'I wouldn`t want my competitors knowing why they didn`t get the work'.
Moreso because how informative is it? Pretty much every email I've had of this nature always say: 'detailed quote - response given' which in my industry is not possible unless it is someone just telling the client what they want to hear certainly not without a long chat on the phone or in person. Another regular one is 'competitive price', really again in my industry cheap is generally not good. I'm sure for lots of other trades the cheapest price works so so I guess most people think differently to me here.
I guess I just don't think an email telling me why I didn't get a job will help my future development unless it was detailed in relation to exactly why.
Moreso because how informative is it? Pretty much every email I've had of this nature always say: 'detailed quote - response given' which in my industry is not possible unless it is someone just telling the client what they want to hear certainly not without a long chat on the phone or in person. Another regular one is 'competitive price', really again in my industry cheap is generally not good. I'm sure for lots of other trades the cheapest price works so so I guess most people think differently to me here.
I guess I just don't think an email telling me why I didn't get a job will help my future development unless it was detailed in relation to exactly why.
Hi John, Thanks for your helpful feedback about this new service. We do give customers an option to provide an in-depth report on their decision, which would then be sent on to the businesses which responded. However, because we don't want to put them off by asking for too much information, we have also allowed them to just select their response from a list of pre-set options. It's difficult to get exactly the right balance which will give you detailed information but which isn't so daunting for the customer that they won't bother at all, but we'll continue to develop the new system based on the feedback which we get. Thanks again.
its ok, please send more leads and promote my new phone number. Thankyou
If I`m winning works I wouldn`t want my competitors knowing why they didn`t get the work. Is this statement really fair “to try and provide some insight on who is winning the jobs and why”.
I don`t think it’s a good idea or legal, if you’re not getting the works after quoting change your approach.
I don`t think it’s a good idea or legal, if you’re not getting the works after quoting change your approach.
Hi Paul, Thanks for the feedback. What we're trying to do is provide our business members with useful information on how they could change their approach in order to be more successful when providing a quote. It's easy to say that you should change your approach if you're not getting the work, but we feel it's more helpful to provide specific details of where you might be going wrong - or rather, what the successful businesses are doing in order to win the job.
I get the reason for the feedback but on sites like this (so not just free index) the reason businesses get the job probably 99% of the time is because the business that won the job has simply been the cheapest. I could respond with a ridiculously cheap price and get the job but there's no reason for me to do so.
So I understand the reason for your feedback and it is a good idea but I think it is a bit of a lost crusade.
I'm not being disrespectful at all as I'm doing a job currently for a customer via freeindex so it is a worthwhile site. I think people just need to realise you have to respond, respond and respond some more to leads then eventually you will get work. Its a law of averages, after all not EVERY person who posts a job is a time waster.
So I understand the reason for your feedback and it is a good idea but I think it is a bit of a lost crusade.
I'm not being disrespectful at all as I'm doing a job currently for a customer via freeindex so it is a worthwhile site. I think people just need to realise you have to respond, respond and respond some more to leads then eventually you will get work. Its a law of averages, after all not EVERY person who posts a job is a time waster.
I think this is a quality idea, I for one would love to know why I didn't get a chance of the work.
Had work very pleased with freeindex may go pro been better then my web site keep up the good work
Has it been made clearer about having to activate the reviews buy email as I have around 9 reviews that I keep resending emails to that haven't been activated yet :( If they all responded it would boost my rating considerably !
Hi Warren, We have simplified the whole process of writing a review on our website so customers only have to complete one form with their details. As soon as they've done that, we do give them very clear instructions to click on the link in the email they've been sent in order to publish their review. We also offer an option for customers to publish their review even if they haven't received an email from us. By the way, it looks like some of your customers have entered their email address incorrectly so that's why they would not receive any emails from us to publish their review. For more help with this type of issue please do contact our support team directly via the form provided at www.freeindex.co.uk/contact.htm. Many thanks.
I think that's a great idea.
Just had a read further down the comments left by others after my initial response and we do get good value from free-index and I don't want to diss the company.
I think we possibly do better than a lot on this site because we specialize in Repairs of conservatories and if someone has had an annoying leak sometimes for several months/years then it comes as a relief to find someone who can re-pair it and we kind of stand out.
I think it is a great idea for companies more specialized to have a break away heading to avoid being swamped/grouped with companies to which they would not want to win their type of work and vise versus.
I think we possibly do better than a lot on this site because we specialize in Repairs of conservatories and if someone has had an annoying leak sometimes for several months/years then it comes as a relief to find someone who can re-pair it and we kind of stand out.
I think it is a great idea for companies more specialized to have a break away heading to avoid being swamped/grouped with companies to which they would not want to win their type of work and vise versus.
All replies / responses to time spent on any kind of work i.e quotes etc is very valuable indeed. If it helps win future business then gotta be worthwhile, keep up the good work.
As Lynn stated ( from Bakehouse Studio ) in her comment, I also was a free member for several years and used to get around 1 job inquiry a week at its peak. Since I changed to paid advertising ( over 12mths ago ) the amount of leads has dwindled to 1 every 2 mths if that ? I can't help thinking that the sites presence has somewhat been neglected / lost since more people are paying to advertise. Is less effort being put in by the great team of before to be at the top of each google search ? Does anyone else feel the same way ?
As Lynn stated ( from Bakehouse Studio ) in her comment, I also was a free member for several years and used to get around 1 job inquiry a week at its peak. Since I changed to paid advertising ( over 12mths ago ) the amount of leads has dwindled to 1 every 2 mths if that ? I can't help thinking that the sites presence has somewhat been neglected / lost since more people are paying to advertise. Is less effort being put in by the great team of before to be at the top of each google search ? Does anyone else feel the same way ?
Hi, Thanks for your feedback. Sorry to hear you're not getting as many enquiries as previously. It's not something which we can directly control, unfortunately, because it depends on how many customers use our site to look for the services or products which you offer. But we do work very hard to maintain our presence in Google search results - we know how important this is and it is not an area which we would neglect for any reason.
Great idea ;)
The weather has reverted back to rain here.
Thanks for the updates :-)
Thanks for the updates :-)
I was a free member for a couple of years and used to get regular leads. I even secured a couple of jobs. So I upgraded to pro with the promise and expectation that this would increase. I spent a great deal of time and effort on my profile, and in encouraging my clients to leave reviews. Alas, since doing this, the number of leads I've received have dwindled to nothing. I have even resorted to listing a few other business services in other categories that are connected with, but not related to, my main business. I get a few leads from these more popular categories, but even when I follow up with emails, I don't seem to get any response. Favourable or otherwise. What has happened? Have I done something wrong, or has this website lost it's clout? I haven't had a lead from my main business category in months!
Hi Lynn, Sorry to hear you haven't received as many leads as you expected. It doesn't look like there is anything wrong with your account or with your settings. We still get hundreds of requests for quotes posted on our website every week, but unfortunately we can't guarantee that there will be requests for the services which you offer. We've put this new system in place to try and make it easier for our members to find out why they haven't been selected by the customer to provide the products or services requested, and we hope it will give you some useful feedback on that particular issue from now on.
i have never had a single follow up from anything and it is very rare anything is posted near to my post code..hence i do not consider upgrades
Thanks for the update
Free Index is good....BUT
But my business is based in Birmingham and it shows as Sutton Coldfield which is a suburb of Birmingham.
I have to PAY.. to be shown In Birmingham.
Please could you rectify.
Thank You
But my business is based in Birmingham and it shows as Sutton Coldfield which is a suburb of Birmingham.
I have to PAY.. to be shown In Birmingham.
Please could you rectify.
Thank You
In response to 'Mr. negative' with his 4 points of why freeindex is pointless below.
1. Freeindex isn't supposed to compete with Google, there's no comparison as they are here for completely different reasons. 95% of people may search Google for businesses or services but the fact is there are still lots and lots of leads on freeindex all there for the taking.
Your freeindex page is just 1 tiny area of your marketing. You need to do a lot more than just create a business page on here and wait for the jobs to come in.
2 Again, clearly enough people know about freeindex to post jobs here.
3. Not at all, your showing you're a business who knows what you are doing by listing yourself in as many places as possible. To create a page on here surely is just a logical thing to do as a business. It's just basic marketing.
4. I have zero reviews but got a customer just the other day and have been in talks with numerous others. Some are yet to be confirmed and some I lost but ultimately they are good businesses who have a requirement for a website and don't know where to begin to look so they take a punt on freeindex.
To say they are all timewasters is a bit much, this certainly isn't the case in my experience.
1. Freeindex isn't supposed to compete with Google, there's no comparison as they are here for completely different reasons. 95% of people may search Google for businesses or services but the fact is there are still lots and lots of leads on freeindex all there for the taking.
Your freeindex page is just 1 tiny area of your marketing. You need to do a lot more than just create a business page on here and wait for the jobs to come in.
2 Again, clearly enough people know about freeindex to post jobs here.
3. Not at all, your showing you're a business who knows what you are doing by listing yourself in as many places as possible. To create a page on here surely is just a logical thing to do as a business. It's just basic marketing.
4. I have zero reviews but got a customer just the other day and have been in talks with numerous others. Some are yet to be confirmed and some I lost but ultimately they are good businesses who have a requirement for a website and don't know where to begin to look so they take a punt on freeindex.
To say they are all timewasters is a bit much, this certainly isn't the case in my experience.
We joined free index to help boost our google rankings and increase our businesses exposure, we never expected to get actual business leads as it's a free service, we have however found several brides and have been employed by them for their wedding venue styling & flowers.
Of course there are time wasters, they are only the same as customers that come into our shop, this cannot be helped by anyone.
Have you ever tried rated people, you pay to be a member and Pay for each lead individually, this is full of time wasters.
All in all we love free index, they help you appear on google and give you free business.
Of course there are time wasters, they are only the same as customers that come into our shop, this cannot be helped by anyone.
Have you ever tried rated people, you pay to be a member and Pay for each lead individually, this is full of time wasters.
All in all we love free index, they help you appear on google and give you free business.
Custom classifications - now that's a good idea for companies such as Heritage Tiling & Restoration Co below. If your industry isn't there (as you couldn't create a drop down list for everything) then allow the user to enter their own.
I've not really used FI since they changed the format. Prior to the change (just over a year ago, if I remember right), I was looking on here frequently. There seemed to be more leads to chase up then. I did get one job I'd bidded for, in October 2013, but nothing since.
I'm aware that to market this service is costly, but surely FI can afford some form of marketing. I haven't seen anything, anywhere.
I'm aware that to market this service is costly, but surely FI can afford some form of marketing. I haven't seen anything, anywhere.
Great I hope the review system works as I have had some negative feedback in the past regarding being able to publish a review, as regards leads my work is too specialised = I restore Victorian encaustic & geometric tiled floors , however i'm not able to have or be in a classification which reflects this= i'm lumped in with domestic & commercial tilers.
Cheers Steve Heritage Tiling & Restoration Co
Cheers Steve Heritage Tiling & Restoration Co
I haven't got any leads. Not sure I want to be a premium member anymore as I was promised many leads a day?
Kind Regards
£Sa
Kind Regards
£Sa
Hi Asa, Sorry to hear you're not getting as many leads as you expected. If you do want to cancel your Premium membership then of course you can do so whenever you want. Please do feel free to contact our support team if you'd like any help at all with checking that your account is set up correctly or if you have any questions about our service. Our direct contact form can be found at www.freeindex.co.uk/contact.htm. Many thanks.
I too have had too many customers say they have tried to leave reviews without success. Some found registering a head ache and long winded and reviews left not showing up. Hope they sort out the kinks.
Hi Margaret, We have recently simplified the process of writing a review on our site so customers only have to complete one short form with their details and then click on a link which we send to them by email to publish their review. If you're concerned that your reviews are not appearing then please do get in touch with our support team directly and we'd be happy to advise further. Our direct contact form can be found at www.freeindex.co.uk/contact.htm. Many thanks.
Brill very happy
I have found most of my customers I get off here and are very happy with the work just can not be bothered to come back and do a good review but I am sure they would be back to do a bad review if the work was bad.
Plenty of customers off here promise but never do or id have 50 top reviews by now over the years.
(Still in the loft, I need water)
Plenty of customers off here promise but never do or id have 50 top reviews by now over the years.
(Still in the loft, I need water)
I have the same problem, both here and on my website. The best way I've found to get a review is to give the customer a piece of paper and a pen before they leave the premises! Unfortunatley, I this website doesn't allow me to use them :(
Hot weather is not good when your stuck in a loft, so not enjoying the weather at all but thanks for asking :p
cool:))) weather is good.. not as good as spain though where I will be in 1 week:)))
I have had quite a few people trying to write reviews and the site not letting them, and when they have and verified themselves, the reviews are still not showing up. I have now had about 6 people who have said they haave tried to leave a review and couldnt.
Hi Suzanna, Sorry to hear about this issue. If you're concerned that your reviews are not appearing when they should, then please do contact our support team directly and we'd be happy to investigate and advise you further as needed. Our direct contact form can be found at www.freeindex.co.uk/contact.htm. Many thanks.
I must be doing something wrong only had two responses
Hi Tony, We're very concerned to hear that other websites may be stealing our enquiries. Please do contact us directly with details of instances where you believe that this has taken place and we can then investigate and take action as appropriate. Our direct contact form can be found at www.freeindex.co.uk/contact.htm. Many thanks.
Thanks for your continuous support and co-operation.
P.s yes enjoying the sunny weather from up on the roof !!!!!
Hi , Having used Freeindex since 2012 with fantastic results, i tried lead responses first but found it to be unhelpful to me. But to others maybe ok . My profile and other services provided from Freeindex create approx 50% of my work via email . very possitive results . Thank you very much indeed . Kind regards and thanks again Michael
Yeah what they said !!
The Lead Response side of things is just moot, as the fundamental flaws in FreeIndex' brand equity are these:
1) 95% of people and businesses use Google Search (in its many forms) to find stuff or businesses, not though local directories, Yell, Scoot, or FreeIndex etc.
2) FreeIndex simply can't compete with the likes of the TV advertising of RatedPeople and our similar companies who have deep pockets of investor' capital to draw from, thus the general public probably don't really know or have brand trust for the domain. I'd challenge FreeIndex to provide market research to the contrary. Even just "have you ever heard of, or used FreeIndex in the past 12 months". I know what the results would be.
3) We'd bet the perception of the general public (especially the so-called "Cowboy Customers") to FreeIndex is more likely that we're all cowboys and cheapskates for advertising on a site with the name "Free" in their domain, not far removed from an "Ads For Free" news-sheet.
4) Those so-called "Cowboy Customers" that I'm sure many of you would agree are down at the Gumtree time-waster level are just that, time wasters. It is extremely unlikely that you'll get quality customers from here due to the reasons above.
1) 95% of people and businesses use Google Search (in its many forms) to find stuff or businesses, not though local directories, Yell, Scoot, or FreeIndex etc.
2) FreeIndex simply can't compete with the likes of the TV advertising of RatedPeople and our similar companies who have deep pockets of investor' capital to draw from, thus the general public probably don't really know or have brand trust for the domain. I'd challenge FreeIndex to provide market research to the contrary. Even just "have you ever heard of, or used FreeIndex in the past 12 months". I know what the results would be.
3) We'd bet the perception of the general public (especially the so-called "Cowboy Customers") to FreeIndex is more likely that we're all cowboys and cheapskates for advertising on a site with the name "Free" in their domain, not far removed from an "Ads For Free" news-sheet.
4) Those so-called "Cowboy Customers" that I'm sure many of you would agree are down at the Gumtree time-waster level are just that, time wasters. It is extremely unlikely that you'll get quality customers from here due to the reasons above.
We have seen the TWO main benefits of our Premium membership with FreeIndex for many years now:
1) The excellent Review Widget or Websites (as good as anything Trustpilot etc. can do for a fraction of the cost).
2) Good SEO backlinks (albeit it "No Follow") from a Page Rank 5 level website.
1) The excellent Review Widget or Websites (as good as anything Trustpilot etc. can do for a fraction of the cost).
2) Good SEO backlinks (albeit it "No Follow") from a Page Rank 5 level website.
That's brilliant well done
Thank you for this, I'd love to know what I'm doing wrong!! Having responded to and followed up many leads over the years, I am yet to secure a single job. I'm still trying though.
Sunny weather's great??
Sunny weather's great??
lol
You need to chase up leads people! I got a client on board via freeindex just the other day, I also get regular correspondence back from potentials even if the job has gone to someone who got there before me. It's all about customer relations. Make the most of the clients contact details you get as premium and use them!
Same here. I have responded to almost 20 lead requests over the last 4 years and not a single actual booking (or even an email reply). Perhaps the new changes are a good way forward.
Hi, We do have two separate categories for "Entertainers" and "Children's Entertainers". However some customers may post requests in the "Entertainers" category when they actually want a children's entertainer. Our content team will correct this whenever possible but occasionally a lead posted in the wrong category will get through.
Taurus Utility Consultants has asked for Business Utility/ Broker enquiries and we keep getting requests for Electricians, but we are not electricians; we buy utility contracts for businesses as a Business Broker.
Can this be improved so that our Premium membership gets us the leads that we are paying for?
KR,
Steve Dobson MD
Can this be improved so that our Premium membership gets us the leads that we are paying for?
KR,
Steve Dobson MD
Thank you for the update!
Thoroughly enjoying the hot weather :)
Kindest Regards,
Rachel - A Taste of Wonderland
Thoroughly enjoying the hot weather :)
Kindest Regards,
Rachel - A Taste of Wonderland
Received an email about a quote i've emailed back twice and still had no reply - we email me in the first place
Hi, That might be because you've added a listing for Glasgow to your account as well as Buckie - your business description says that you cover Buckie and the surrounding areas, but doesn't mention Glasgow. If you don't cover the Glasgow area then you may want to remove your Glasgow listing which you can do by logging in, going to your Dashboard, and clicking on the option marked "Branches". Then you won't get alerts for leads which are posted in the Glasgow area. Hope that's helpful.
Hi Colin, Sorry to hear you're not happy with our service. We've put this new system in place specifically to try and help our members to get more feedback from customers which they have provided with a quote, so you don't feel that you are wasting your time by using our lead generation service in future. We will continue to monitor and develop this new system based on the feedback we receive.
Good hope it works as I don't find this website very responsive.
Kind Regards
Margaret
JM Premier Cleaning Services
Kind Regards
Margaret
JM Premier Cleaning Services
Dear Free Index Team,
Thank you for the update and yes I'm loving the hot weather.
Kind Regards
All at RW Property Services
Thank you for the update and yes I'm loving the hot weather.
Kind Regards
All at RW Property Services
Free Index is doing a great job, but unfortunately, I have spent a lot of my valuable time responding to every message/lead, only never to hear from most of them again. I am desperate to find a way to weed out these time wasters. I honestly believe that some people are misinterpreting the name "Free Index" for 'free service'. Should I include on my profile that my service is not free? Or would that be a bit offensive? I wish I knew what to do.
UK Based & Owned