0/10 service from Vincent Chau, after 16 hours this man decided to stop the lesson after me asking a question in regards to hand break usage vs gas usage. He got out of the car and canceled the lesson after 1h. Not only that but he had the audacity to scream at me from the top of his lungs and tell me to “SHUT UP! ” and create a very uncomfortable and unstable environment. Please save yourself the money and go to someone else, no one should be paying £85 to experience hell, I have never seen an instructor cancel a lesson over a question asked by a student. Very disappointed, invested so much money and time for nothing. DO NOT book with him, he is not willing to teach but rather blame pupils that they are not willing to learn, but who pays £85 for 2hours to not learn? Overall highly dissatisfied and would NEVER recommend.
Response : Thank you for your message and for sharing your thoughts following your lesson on 29 July 2025 with Vincent Chau. We are genuinely sorry that the lesson ended in a way that left you feeling disappointed. However, after reviewing both your account and Vincent’s detailed written report, we believe it’s important to present a fair and balanced perspective. Vincent is a DVSA-approved instructor with a consistently excellent track record and receives overwhelmingly positive reviews from his pupils. He has always conducted himself professionally and in line with the DVSA’s National Standards.
In this case, he made a judgment call to end the lesson early due to concerns around emotional safety and focus, which he is not only permitted but required to do under those guidelines.A full refund was issued to you as a gesture of goodwill.It’s sad to see such a negative one-star review, especially given the time, care, and effort Vincent has put into your previous lessons and the progress you had made. While we respect your right to leave feedback, we believe this particular review does not fairly reflect the overall experience or the professionalism shown.We wish you the very best in your future driving journey.Moreexpand_more