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Longcroft Luxury Cat Hotel

189 Reviews
Outstanding
Member 11+ Years
590335
38 Longacres
St. Albans
Hertfordshire
AL4 0DR

Tel:
01727 26****

This is a branch. Visit the Longcroft Luxury Cat Hotel Head Office page.

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Member since : 10 Jun 2014
Manually reviewed : 11 Jun 2014
Last updated : 19 Sep 2020

About Longcroft Luxury Cat Hotel

Welcome to Longcroft – the first truly 5-star hotel group for cats, dedicated to giving guests an enjoyable and stress-free retreat; the perfect home from home while their owners are on holiday, moving house or carrying out renovation work. At Longcroft, all cats and their owners receive VIP service. From luxurious heated suites with wrought iron beds, to gourmet home cooked meals, a grooming menu, a daily entertainer and piped music, and even a chauffeur to start and end a stay at Longcroft in style, every aspect has been designed to make guests feel truly special.

The first franchise Longcroft Hotel, situated in a picturesque, leafy area of St Albans, is owned and run by Gill Reynolds. Featuring 6 heated luxurious suites, each with their own wrought iron beds and exercise area, the hotel is in a lovely garden in a quiet private road backing onto the Alban Way. Gill, 57, has been married for 39 years and has a son, daughter and three grandchildren. She cannot imagine her life without cats – she got her first as an eight year old, and two days after her wedding, she took her husband to Cats Protection League to choose two family cats! She has never been without a cat since, and currently has two cats, Jasper and Cinders.

Longcroft is a unique concept developed by 38 year old Abi Purser who opened the first hotel in Welwyn Garden City in 2010. It was a runaway success from the start and soon became multi award winning. Longcroft was included in the prestigious Smarta 100 Award which recognises the best 100 small businesses in the UK and continues to thrive with another 6 hotels planned to open this year.

Longcroft Luxury Cat Hotels are located in Welwyn Garden City, Hertfordshire; St Albans, Hertfordshire, Winchmore Hill, Buckinghamshire and Royston, Hertfordshire with new openings scheduled for this year and next. For more information on new locations please visit Facebook or Twitter.

Longcroft Cat Hotel only uses the freshest ingredients to create the famous "A La Cat Menu". This is lovingly prepared daily and created with the help of a feline nutritionist making it the perfect balance between nutrition and decadence. The "A La Cat Menu" is served on porcelain dishes and options include 'The Skinny' to cater for cats that need a healthy option. Longcroft is also experienced at dealing with kittens, older cats, nervous cats, diabetic cats and those with health conditions.

Nothing is too much trouble at Longcroft, it truly is a 5-star service.

Follow on Twitter @thecathotel and on Facebook Longcroft Luxury Cat Hotel.
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189 FreeIndex Reviews - Ranked 1st out of 34 UK Catteries

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Emma Leuw
Finchley
Photo uploaded by Emma Leuw
I was so nervous about leaving Yogi Bear our very large 1 year old Siberian Forest cat as we had never left him before and because of lockdown we had really been around all the time. He looked so sad in the first photo Gill sent that I thought we would have to come and get him. However the next day he totally changed to be soooo happy and relaxed totally loving it there. Honestly Gill is incredible with cats and the whole place is just a little haven for our babies. I got photos and updates everyday, and even Yogi got a going home pressie. I have in all my years sending my other previous cats to other places never seen a cat come home so happy and relaxed and looking so well groomed like he just walked out of a spa. Thank goodness I was introduced by a close friend to Longcroft and now I won’t ever worry again about leaving Yogi for a break knowing he is going to be as happy as I am. Thank you Gill you are amazing ? ?.
Chloe S
Barton-Le-Clay
Gill and the Longcroft Team do an absolutely amazing job of making you feel at ease when looking after your cats/kittens - they couldn't be in better hands! Great ommunciation, super friendly and kind - they are as happy with Gill as at home. Even when I had made a mistake on which day we were supposed to be collecting them, Gill couldn't have been more helpful and accomodating. Wouldn't hesitate to recommend to everyone (and I do! ) - we will be back!
Carl Caputo
St. Albans
This is no ordinary place! Gill was absolutely fantastic and surpassed our expectations looking after our three year old Sonny for a week. The premises are clean, spacious and a high standard. The cat rooms are extremely cute and well furnished. We loved seeing the WhatsApp pics and updating us on Sonny's progress while we were away. She also provided a little goodie bag to remind us of his stay when we collected him! It's clear she has a real passion for cats and wants to offer a personal touch. Thanks Gill!
Natalia Brady
Watford
I was very nervous leaving my kitten for the first time but with daily whatsapp photos and updates I had nothing to worry about. I think he liked it more there as he cried the whole way home!
Rena Popat
St. Albans
Photo uploaded by Rena Popat
This is the first time we left our cat Billy for a week. I was really anxious at leaving him but I had nothing to worry about. He was looked after so well. He settled in right away and came home happy. Gill kept in touch throughout the week sending photos and updates which was really reassuring and it meant that I could really have a relaxing break knowing that Billy was in safe caring hands. I am so glad we have found Longcroft/Gill -they are brilliant and they will be my go to place for Billy now.
Anna Sherriff
St. Albans
This was our kittens first stay away and they could not have been more pampered! Gill managed to accommodate them at short notice and made sure that they settled in and had plenty of cuddles! The pre paperwork was easy to follow, the handover was a little daunting but Gill put us at ease and gave us plenty of WhatsApp updates with pictures which was much appreciated. I would highly recommend the hotel and we shall be using again in the future.
Elaine Lousley
Watford
Our two 10 month old kittens stayed with Gill for a week. They have settled in back at home straight away and have come home very relaxed. Gill’s cat hotel is immaculately clean and Gill made every effort to know our cats with the pre - questionnaire we completed before their stay. Photos were sent throughout the week which was lovely to receive while we were away. When we picked our kittens up Gill gave us a lovely gift bag with cat toys, treats for our kittens and us and a souvenir photo on the front of the gift bag which was such a lovely personalised touch. I would definitely recommend Gill’s cat hotel.
Mel Duffield
St. Albans
I was anxious about leaving my cats for three weeks - I usually use a cat sitter at home for short breaks and as my cats were kittens from a rescue shelter I hate the idea they might think they've been sent back! I needn't have worried - they were obviously well cared for while at Longcroft and very comfortable in the facilities and settled back home no problem - they were pleased to see me but had obviously been quite happy while I was away on their own little holiday! The doggy/kitty bag they brought away with them was a very thoughtful touch and it was obvious they'd been treated like VIP guests. Thanks Gill, love Kevin and Perry ? .
Beca Shortt
Abbots Langley
Photo uploaded by Beca Shortt
We adopted our beautiful little Eva from a rescue centre and are always nervous about leaving her when we have to go away. However, Gill was fantastic - she obviously genuinely cares for the cats in her care and sent lots of reassuring photos and updates throughout the week to show us how Eva was doing. Eva was relaxed and calm when we picked her up and she settled back at home immediately - thank you Gill for looking after her so well!
Kyo Louis
Hampstead
Photo uploaded by Kyo Louis
This is Steffi's first time away from us since we adopted her at the end of May. She's a complex cat and I was a little worried but Gill has been so good and patient with her. I can tell because Steffi was relaxed back at home and carried on with her normal routine and being playful. I got daily Whatsapp photos and brief but reassuring updates about Steffi. Thank you so much, Gill! We will surely be back.
Rebecca Murduck
St. Albans
Photo uploaded by Rebecca Murduck
I am so pleased to have found such a great place for my cat to stay. I didn’t like the idea of a cattery or having someone ‘pop’ to the house every day so Longcroft was a perfect choice. Longcroft is a beautifully presented and clean cat hotel and Gill genuinely cares about her ‘guests’. Whilst I was away I received updates of how my beloved cat was settling in and pictures throughout her stay. I would definitely book my cat a holiday again at Longcroft.
Lisa Knight
St. Albans
I was very nervous about the kitties being looked after away from home. The last time I used a cattery was in the early 90's where we had a bad experience and I decided never again. Gill was brilliant, showed me around Longcroft and totally put my mind at ease. We received photos and updates daily which was a lovely touch and seeing how relaxed they were when we picked them up was very reassuring. I would not hesitate to recommend Gill, thank you so much for looking after them so well.
Annie
St. Albans
We placed both of our rescue cats into Gill’s care for 3 weeks. The cats are chilled out, relaxed and had to be coaxed to leave their room when we picked them up. The personalised care and attention means we can leave them with Gill with peace of mind.
Abigail Wright
Chesham
It was the first time we had to put Zelda, our rescue cat into a cattery and we were all very anxious. Gill was fantastic before, throughout and after the visit in assuring it was as stressfree as possible, from allowing us to check in later and giving advice on how to get her into her carrier, regular updates and getting her into her back into her carrier in the most stressfree way possible. Worth the extra money for the time and attention given. Zelda has settled back home perfectly and for a shy and extremely anxious cat reacted exceptionally well to Gill which can only be a testament to the fantastic care she received during her stay.
Nicole Amswych
Hemel Hempstead
I was very nervous about leaving my two cats in a cattery for a week as they've only ever had pet-sitters at home whilst we've been away, however this time we were having some building work done so they weren't able to stay at home. Gill looked after them wonderfully and kept me updated with photos most days. They came home well groomed and a little chubbier - which is great as they don't eat if they're unsettled, so I know they were fine! Wouldn't hesitate to send Gary and Leo on a holiday at Gill's Longcroft again.
Anna T
Watford
Photo uploaded by Anna T
Maya is a house cat and this was the first time she was away for 2 weeks. I was really worried about leaving her with someone outside of her comfort zone. She was chauffeured home after two weeks happy, clean and with a little gift bag too! Guests' rooms at Longcroft are lovely, warm and clean and Gill ensures all quests have what they need. Thank you so much again.
Tracy Wheeler
Wembley
Photo uploaded by Tracy Wheeler
I have never left my cats in a cattery before, and was nervous, but I really needn't have been. Gill looked after both my cats Amazingly, she kept me updated with messages and photos, and I could see how relaxed they were. She has a true love in her heart for cats, and I would highly recommend her. I will definitely use Gills cattery In the future.
N Jaiswal
Hendon
Our 2 cats were happy and clean when we returned from our 10 day holiday. Getting regular updates and pictures from Gill was great to stay connected to them while we were away.
Lee Bardon
Harrow
Our exotic shorthair Archie had a long stay with Gill while we visited family abroad. We returned to a happy, healthy and well-cared-for kitty, who had his own luxurious corner room! I'm sure Archie would be delighted to return :).
Susan Hyer
Mill Hill
Martini was well looked after by Gill and was really happy during her stay. Gill took good care of her. We received regular updates and photos from Gill which we found reassuring.

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