Sunny Rain HouseKeepers
370420
16 Marwell Close
Romford
RM1 2TE
schedule Closed : Opens at 09:00keyboard_arrow_down
Romford
RM1 2TE
Mobile:
07479 98****
schedule Closed : Opens at 09:00keyboard_arrow_down
Mon - Fri: 09:00-17:00
Sat / Sun: Closed
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| Member since : | 15 Jun 2011 |
| Manually reviewed : | 2 Aug 2022 |
| Last updated : | 11 Oct 2024 |
About Sunny Rain HouseKeepers
Key Services :
Key Products :
House Cleaning in Romford by Sunny Rain HouseKeepers provides a premier House Cleaning service to reidential clients within the local area. Established in 2010, the business is situated in Romford and covers areas in Havering, including Home Cleaning in Romford, Domestic Cleaners in Hornchurch. House Cleaning Services also available in Elm Park, Gidea Park and Harold Wood. We also provide domestic cleaners in Harold Hill, Rush Green, Collier Row and most of the surrounding areas.
The business delivers a professional House Cleaning Service in Romford and to Havering residents. The business has experienced and trained Home cleaners to deliver the best domestic cleaning service possible.
With dedicated and DBS checked House Cleaners who are reliable and friendly, Sunny Rain HouseKeepers has a growing Domestic House Cleaning Service team to carry out a premier House Cleaning Service in Romford and across Havering, for your home.
Sunny Rain HouseKeepers know that trust and reliability is an important issue when it comes to a Domestic House Cleaning Service in Romford and are continuing to build their reputation by supplying a uniformed, professional and friendly residential House Cleaning Service of a premier standard and at a price that is affordable.
20 FreeIndex Reviews
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Amel R
Upminster
Pat Ellis
Dagenham
Ruth Adams
Upminster
Cassie was recommended to me by the Alzheimer's society for cleaning for my parents. She has been kind and considerate to my parents and excellent level of cleaning. They had got a bit behind with cleaning so she did a deep clean first and regular visits as my parents requested. Would definitely recommend.
Pat Ellis
Dagenham
Kiran Khalid
Maidenhead
1 star is for the cleaners would give them more. But the owner or manager Terry is absolutely a disgrace! Rude and not customer friendly at all. My father is ill needed a cleaner as I live far I was using these guys and asked them to invoice me as time went on I got busy with other stuff so payment was late probably by few days max and his approach on this was absolutely shocking. The only reason I can think of as the cleaners did a great job but it was hard and time consuming as my father is very ill and he felt he should charge more money as he mentioned this several times in email. I would not recommend this company at all. He spoke to me like I was a piece of **** rather than customer funding his business. I wouldn’t be surprised if they go out of business soon because of his attitude.
Response : Sunny Rain has all the emails that were sent to you. We moved over to communication via email due to your own rudeness over the phone and promises of payment for late invoices that never came by the date you said they will. There were two people who had communication with you over the phone during your custom and both failed to find a suitable outcome with you due to your ignorance of your outstanding invoices. The first actually refused to deal with you anymore due to your rudeness. Sunny Rain take pride in the service we deliver and will not hesitate to carry out addition tasks that normally a cleaner would not do, as you are fully aware. Only one invoice was ever paid on time/early. The rest were several days late. Continuous late payers are advised that the 15 days to pay will be reduced to 7 days if late payments continue and if after this, payments are still late, then credit terms will be revoked meaning invoices become due on the day of the clean. You were informed of this procedure (more than once) and notified each time the terms were changing. We have the emails which you say you did not receive, but you replied to one of the last emails that was sent to you advising this.We are sorry that you found Terry’s approach shocking but he was doing his job. Sometimes it takes a stern word or email to get a reaction and payment. I believe this would not have happened if you would had accepted that you failed to follow our terms of service and treated both Terry and the other staff member you had spoken to with respect. This is no excuse but is in response to what you called Terry.Moreexpand_more
Rob Pardoe
Hornchurch
We have used Sunny Rain for several years for a weekly clean in our home and they have always provided an exemplary service. Their staff have always been very professional, personable and the standard of cleaning is very high. Sunny Rain also carried out a spring clean for us which was also done to a very high standard and was good value for money. Would highly recommend their services whether it be a routine clean or a one off.
Claudine Charles
Romford
The team at Sunny Rain housekeepers are excellent. Both my sister and I have used their services and we've been very impressed with the quality of the service (cleaning and customer service), flexibility of staff with changes and their trustworthy, which is what you want when someone is in your home. One of the team recently did a deep clean on my flat and I'm really pleased with the result. My sister uses their services on a weekly basis.
Julie Medina
Hornchurch
After a very good and long standing service from sunny rain, I was appointed a new cleaner (new member of staff) and in the few weeks she came to our house we noticed a sum of cash missing. After over 15 years of having domestic cleaning services, it's the first time we've ever experienced anything like this. Initially, sunny rain were very apologetic and offered to reimburse us the missing cash, it turned out that no background checks were done by sunny rain, just references provided by the employee! However, a few days later I received an email terminating our business suggesting that I had made false accusations. With no background checks, you just don't know who's wondering around your home and there's absolutely nothing you can do when a company treats you with such contempt. Very disappointing Sunny RainIt's only fair you have your say but it's really important for a cleaning company to be honest and trust worthy and what you have said below is a distortion of the truth, I should have mentioned that your cleaner disconnected my shower pipe work twice and flooded the kitchen below, we treated this as an accident and were more than reasonable, didn't ask for any compensation whatsoever, but we draw the line at theft, and we agreed that reporting to the police is difficult because we don't work with CCTV's all over the house because we work on trust, how do you have hard evidence other than being absolutely sure that no one! Else had entered the property, your examples are simply untrue. I'm very disappointed to have been robbed in my own home and while I don't expect to get the money back, I have taken the decision to report it to the police in the best interest of others.
Response : Theft is a serious accusation. On the date in question your ‘new review’ said we have never let you down. Then when you didn’t like the reply…Firstly, background checks ARE carried out on ALL staff, including DBS, proof of identity, right to work etc. Secondly, at no point was it stated that the problem was yourself in the statement you were sent. A member of Sunny Rain questioned the cleaner regarding your accusation. There was no sign of guilt during this and so no judgement of guilt could be made by us. Part of your reply to this statement was ‘Your strategy in terms of looking for signs of guilt is floored. You have spoken to ‘us’ and spoken to ‘the cleaner’ and concluded that the problem is me’. To make a judgement based on your allegation alone, when her record with us to date is impeccable and there is nothing but client satisfaction (except in your case), would be wrong. Sunny Rain did indeed decide that the cleaner is innocent in this instance (until proven guilty) and stand by her as her employer.You stated over the phone that you could not be 100% sure when the money was last seen. Your accusation of ‘it can only be her’ was disputed because at least five people excluding yourself, potentially had access to your property over the last few weeks, which could possibly eliminate the cleaner in question. Thirdly, indeed it was promised that the sum of money would be repaid, even though you could not be sure how much it was. This was investigated by us, as promised and you were advised on the telephone before this investigation took place to report it to the police, but you did not?Theft is a serious accusation and your word against another’s is not fact or evidence. You did not report this to the police?Moreexpand_more
Tanya Morris
Romford
Ralph Gould
Romford
We are continuing to experience a great service from Sunny-Rain housekeeping for several months now. They always do a pristine job and are reliable and punctual. We picked them because of their terms and conditions and they are flexible. You can adjust the amount of hours they do and which jobs to suit yourself. Couldn't be better.
Mark A
Hornchurch
Angela Nazzani
Romford
I was very pleased with Fran, she's a very good cleaner, and a nice person. I found her very nice to talk too she made me feel relaxed and I felt I had know her for years. I like your cleaning products they are excellent.
Response : From Fran:Aww that's so lovely. Angela is a lovely woman and Made me feel very welcome and comfortable to and I agree feels like I have known her for years xx.
Adam Lewis
Romford
Louise Gallagher
Romford
S Bailey
Romford
Sunny Rain is a great company. Cassie and Terry were on time, did a wonderful cleaning job, and even made the beds! Cassie and Terry are both really lovely and extremely professional. I have used this company twice now. I would definitely recommend them to anyone!
Jennifer Osinaike
Romford
Miss Gloria Gallar...
Romford
Kellie
Romford
An amazing service that is friendly and supportive. Very reasonably priced and definitely worth giving it a go. I'm on benefits and am disabled and have tried a lot of companies, but this is affordable, flexible and meets all of our needs. There is no way I could live independently without their help and support. They truly go above and beyond.
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