Awful experience in my opinion. Failed to improve my revenue after three months. Failed to improve my critical, commercial key terms rankings after three months. I sent them suggestions that could work and they were completely ignored. Communication was awful - Abhay would not address my queries in detail. I gave them a second chance after their salesperson ( Remi, my POC at the time) was rude and highly unprofessional. I wish I hadn't. A complete waste of my money, and I am in a worse position now than I was when I went to them for help. I had also requested a report from the owner, showing me the work they had done on my site, the effects of said work and why said work was done… NOTHING was received.
Response : Dear Tim,We are disappointed to see this review, although given your recent emails explicitly threatening to post negative content unless we issued a refund for work already completed, this was not unexpected. We believe in transparency, so we would like to clarify the facts of this engagement for the public record:Premature Termination: You entered into a 3-month strategic agreement but chose to terminate the contract in Month 3. As we advised, SEO is a long-term strategy, and results cannot be fully realized when a campaign is abandoned mid-stream.
Contradictory Feedback: This negative sentiment contradicts your own written feedback from Month 1, where you expressed satisfaction with our service and voluntarily renewed for the second month.Delivered Value: We effectively rectified technical errors, black-hat tactics inherited from your previous agencies, and optimised your Google My Business profile to 100% health, despite the early exit. This permanent asset, along with the new optimised homepage, designed to facilitate positive keyword ranking over time.Staff Conduct: We maintain a zero-tolerance policy regarding the harassment of our team. Our account managers (Remi and Abhay) provided professional support throughout, substantiated by our full communication logs."No-Guarantee" ClauseThe Client acknowledged that the Agency does not control the search engines (Google, Bing, etc.) and cannot guarantee specific rankings, traffic, or first-page results. The Client agreed that SEO results are inherently unpredictable and that past performance of the Agency does not guarantee future resultsWe understand that you are seeking a refund for time and expertise already expended. However, we do not grant refunds based on threats of reputational damage. We stand by the quality of our work and the integrity of our team.We consider this matter closed and wish you the best with your future providers.Moreexpand_more