Impact Call Centre

About Impact Call Centre

---

Impact Call Centre is a professional outsourced call centre that delivers call centre services at scale to some of the UK’s leading brands, independent companies and charitable organisations. As specialists in every aspect of sales and customer service, we have the expertise and experience required to deliver exceptional results for your business. Our team of over 250 specialists can help your business with everything from increasing sales using dedicated inbound and outbound sales teams, providing world class customer service to your customers, through to comprehensive pick, pack and fulfilment if required. We operate at scale and are not afraid of a complex challenge. If you are looking for an established multi-channel call centre outsourcing partner for your business, why not get in touch with us?

Businesses trust us to safeguard their customer data and payment processing no matter how sensitive and valuable it is. Our strong focus on technology and in-house IT department is testament to our unwavering commitment to data security and payment processing. This strong focus is reflected in our PCI DSS Level 1 accreditation, which places us among only a very small number of UK based call centres with this high level of security. Impact Call Centre are also Cyber Essentials Plus accredited, which validates the robust security systems that we have put in place to protect client data.

As a business we place continuous improvement at the heart of everything we do. Our teams continually seek ways to make improvements and raise the bar, which ensures that every client can achieve the best possible outcomes in all areas. We are committed to being an outward looking business that quickly identifies and actions new technologies and process improvements to the benefit of our clients. Our membership of the Institute of Customer Service and the Call Centre Management Association is one of the ways that we keep our finger on the pulse of the industry and contribute to the success of the call centre sector as a whole.

We are proud to be trusted by some of the UK’s leading brands to deliver a diverse range of multi-channel call centre services. If you choose to partner with Impact, you will be in great company. Impact is trusted by national businesses across many sectors including: UCL, GSK, Mars, Feefo, Tomy, Diageo, Zoopla and BUPA to name but a few. Our reputation for delivering exceptional services and commitment to building long-term partnerships places us among the best outsourced call centres in the UK. Find out more by visiting our website and reading some of our latest case studies.

If you require a professional UK based call centre, why not consider partnering with Impact? Whether you require support with customer service, inbound sales, outbound services or pick, pack and fulfilment, we have a team that can help your business succeed. We love helping businesses grow and improve customer loyalty. It is time to find out how we can help you and your business. Visit our website to book a meeting with our specialists or arrange a visit to our world-class call centre in Romsey, Hampshire and discover the Impact difference.