Electric Heating Expert

As a lone woman in her 60s and very unsure on how to refit my new flats heating system, I purchased 5 ecopanelXL from the Electric Heating Expert in July 2025. From my initial conversations on which electric radiators would suit my needs, to which size would be best for each of my rooms, the service I have been given has been exceptional. My first contact by email in April about efficiency and cost had been very well explained. The fact I didn't want an app version on a smart phone, as I preferred manual controls was also not a problem for Tony in customer services. After chatting to Tony on the phone on countless occasions with many questions skilfully answered. As I had never used and all Electric heating system before. I felt I could now make a well informed choice of radiator panels and placed my order in May. There were difficulties with my delivery but this was in No Way down to electric heating expert. As they went over and above their remit as suppliers to make sure my consignment reached me in time for my electrician to fit them. By eventually having to send my delivery consignment by overnight courier at great expense for them, and with no extra cost to me as their customer. Tony has always been extremely helpful and gone out of his way to make sure I am happy with my purchase. Even down to sending me smaller videos explaining how to set up my radiators system ready for a cozy winter this year. I can not praise this company enough for their customer service, after purchase care and how they are willing to go over and above what is required by them. Where all of their competitors in my view, pail into insignificant. A very satisfied Carlisle customer Lorraine.Moreexpand_more

I bought 8 radiators with the WiFi control box about 6 years ago. Radiators are excellent and heat the rooms quickly. I had trouble with the WiFi controller when I got a new router recently and Tony went above and beyond to get it sorted. Great service!

Thanks to Electric Heating Expert who have been excellent. I purchased x7 Vantage radiators last year and am happy so as promised one year on, I am writing this having had a good amount of time with the heating. The radiators are excellent. They reach temperature quickly, quietly and work efficiently. With very little guidance I have been able to set them without any problems but the staff have always offered help and have been very responsive. The radiators do just what it says on the tin. Very happy with my heating one year on and feel confident in this company, their radiators and their support.

I can't give enough praise for the helpfulness, professionalism and well designed Vantage heaters. The team could not have been more patient. They really know their stuff with this and the heating is actually game changing for my partner and I. So easy to use. We saved a lot of money too by making this decision and not going with the hard-sell companies. We will be back for more heaters next year and thanks again to the hard working team at EHE.

Fast delivery of a quiet and fast heating radiator. Easy to install and looks great.

I bought a set of Electric radiators. They seem great quality and I’ve now got a very controllable system at last. I had a little trouble getting the WiFi connectivity sorted. I contacted EHE and got prompt helpful advice. When the initial fix didn’t work I was given further advice and eventually got it all sorted. It was really refreshing to be helped by someone who clearly knew the product very well and was able to give specific and detailed advice. I thoroughly recommend this company for excellent products and excellent support.

Outstanding company, great quality products and fantastic service, first class. Price great. Would recommend this company.

I have bought eight radiators. We communicated by phone and email and each time the service and support has been impressive. The staff are responsive and knowledgeable about heating. They have a no-nonsense approach. The second delivery was unfortunately delayed but that was not within their control and they dealt with the problem quickly. The radiators are all up and looking slick. Why go anywhere else. Keep up the good work! .

I had a really good experience. The radiators are great. They definitely use less power than older technology models and the quality is very good. No noise from them and no dry air. What has set them apart from any other company is the service. My electrician left the radiators not set up. I worried it would be impossible but EHE helped out and made things very easy. The app works well once set up and the programmer on the radiators is surprisingly simple to navigate. I recommend EHE and specifically the Vantage Connect Radiators.Moreexpand_more

Been using this company for years and wouldn’t go anywhere else. They don’t sell anything that isn’t the absolute best quality and they stand by their promises. Very customer focussed staff. We had a fault caused by a power surge. Radiator was purchased over 10 years ago. They sent a part immediately and we fixed it! Cannot fault that.

The company itself is excellent for service. I bought some Vantage heaters and am absolutely satisfied. They were simple to install, heat very quickly and don’t use a great deal of electricity. Getting to grips with the app control and they’ve been super helpful with that too. The manual wasn’t as clear as it could be however there are videos too and very good staff.

I have had installed now for over one year a German Electric Radiator and it has been an excellent investment. Easy to programme and use and very efficient. From the first enquiry, purchase, delivery and follow up the staff of Electric Heating Expert have been first class. If asked a question and they know the right answer they do not 'waffle' but will tell you they do not know, then find the correct answer to your query and call you back. I have no hesitation in recommending this company for your heating needs.

Excellent Vantage radiators and excellent service. I was able to get the advice I needed very quickly and my radiators were delivered in 48 hours. Delivery driver was brilliant. The customer service staff could not be more helpful helping me set them on the phone and they sent a video. Very polite and friendly. They feel like a good quality product. Every room is warm. They also look slim, elegant and high quality. I had an electrician to fit them but most people can probably DIY if replacing or fitting from new. Screen is big and on the top. A big plus for anyone with mobility problems. Energy prices are rising again but these are money well spent.Moreexpand_more

We purchased a Radiator 2000 couldn’t wish for better used all winter the app is simple to use and controls the heating perfectly. Would highly recommend to anyone.

From my initial enquiry through to guidance on which range would be most suitable for my specific needs, Tony was a veritable fount of knowledge. He recommended the Vantage range, and in particular, two 1800W units. I have only been able to install one of them so far because of ongoing refurbishment work in the area where the second heater will go. The quality of these heaters is top-notch. Installation was simple following the comprehensive instructions. Setting up the heaters via the on-heater display unit was fairly straightforward. I could not be happier and would recommend Electric Heating Expert to anyone. If you are fortunate to get Tony as your advisor, then big bonus!

We have bought both the Vantage and Economiser Ranges that have been put in our house, apartments and static homes over the last six years. We have been extremely happy with the products and their heating ability. Tony has always been on hand to give us important advice and the delivery has been fast and seamless. I great product that we can throughly recommend.

Outstanding customer support going above and beyond to avoid me having to replace my WiFi Gateway module.

An excellent, prompt and professional service from Tony and the team at Electric Heating Expert. Very pleased with our Aeroflow radiator, a very high quality product. Easy to install and so simple to control with the app. Well done EHE - will certainly recommend!

EHE came to the rescue after hours of dealing with more heating companies than I care to mention. None of could or would give any straight answers. The team at EHE gave a high standard of advice and took the time to actually explain things fully. Their customer service is second to none and they understand their products extremely well. I purchased Vantage Connect rads and an Ecopanel XT. All arrived in perfect condition and with clear instructions. Fitting again is also simple. The quality speaks for itself, they are solid and nicely designed. I can already see a good reduction in energy cost which was a concern following a disastrous experience with previous heaters in the property. I would definitely recommend this company.Moreexpand_more

Tony at Electrical Heating Expert has been amazing throughout. I have been looking to replace my really old storage heaters for quite some time now and found a local company - Electrical Heating Expert. From our initial conversation to understanding what I was looking for, he was in continuous contact to ensure I was happy throughout the whole process. The time and effort he put in for me was fantastic, and he truly was a pleasure to work with. It was clear that he cared about making sure the job (and everything that comes with it) was done right for me. I was so pleased. I would highly recommend Tony and who he recommended for installation too, a fantastic job and should I ever need to I would use him again without a second thought!