Electric Heating Expert

I have bought eight radiators. We communicated by phone and email and each time the service and support has been impressive. The staff are responsive and knowledgeable about heating. They have a no-nonsense approach. The second delivery was unfortunately delayed but that was not within their control and they dealt with the problem quickly. The radiators are all up and looking slick. Why go anywhere else. Keep up the good work! .

I had a really good experience. The radiators are great. They definitely use less power than older technology models and the quality is very good. No noise from them and no dry air. What has set them apart from any other company is the service. My electrician left the radiators not set up. I worried it would be impossible but EHE helped out and made things very easy. The app works well once set up and the programmer on the radiators is surprisingly simple to navigate. I recommend EHE and specifically the Vantage Connect Radiators.Moreexpand_more

Been using this company for years and wouldn’t go anywhere else. They don’t sell anything that isn’t the absolute best quality and they stand by their promises. Very customer focussed staff. We had a fault caused by a power surge. Radiator was purchased over 10 years ago. They sent a part immediately and we fixed it! Cannot fault that.

The company itself is excellent for service. I bought some Vantage heaters and am absolutely satisfied. They were simple to install, heat very quickly and don’t use a great deal of electricity. Getting to grips with the app control and they’ve been super helpful with that too. The manual wasn’t as clear as it could be however there are videos too and very good staff.

I have had installed now for over one year a German Electric Radiator and it has been an excellent investment. Easy to programme and use and very efficient. From the first enquiry, purchase, delivery and follow up the staff of Electric Heating Expert have been first class. If asked a question and they know the right answer they do not 'waffle' but will tell you they do not know, then find the correct answer to your query and call you back. I have no hesitation in recommending this company for your heating needs.

Excellent Vantage radiators and excellent service. I was able to get the advice I needed very quickly and my radiators were delivered in 48 hours. Delivery driver was brilliant. The customer service staff could not be more helpful helping me set them on the phone and they sent a video. Very polite and friendly. They feel like a good quality product. Every room is warm. They also look slim, elegant and high quality. I had an electrician to fit them but most people can probably DIY if replacing or fitting from new. Screen is big and on the top. A big plus for anyone with mobility problems. Energy prices are rising again but these are money well spent.Moreexpand_more

We purchased a Radiator 2000 couldn’t wish for better used all winter the app is simple to use and controls the heating perfectly. Would highly recommend to anyone.

From my initial enquiry through to guidance on which range would be most suitable for my specific needs, Tony was a veritable fount of knowledge. He recommended the Vantage range, and in particular, two 1800W units. I have only been able to install one of them so far because of ongoing refurbishment work in the area where the second heater will go. The quality of these heaters is top-notch. Installation was simple following the comprehensive instructions. Setting up the heaters via the on-heater display unit was fairly straightforward. I could not be happier and would recommend Electric Heating Expert to anyone. If you are fortunate to get Tony as your advisor, then big bonus!

We have bought both the Vantage and Economiser Ranges that have been put in our house, apartments and static homes over the last six years. We have been extremely happy with the products and their heating ability. Tony has always been on hand to give us important advice and the delivery has been fast and seamless. I great product that we can throughly recommend.

Outstanding customer support going above and beyond to avoid me having to replace my WiFi Gateway module.

An excellent, prompt and professional service from Tony and the team at Electric Heating Expert. Very pleased with our Aeroflow radiator, a very high quality product. Easy to install and so simple to control with the app. Well done EHE - will certainly recommend!

EHE came to the rescue after hours of dealing with more heating companies than I care to mention. None of could or would give any straight answers. The team at EHE gave a high standard of advice and took the time to actually explain things fully. Their customer service is second to none and they understand their products extremely well. I purchased Vantage Connect rads and an Ecopanel XT. All arrived in perfect condition and with clear instructions. Fitting again is also simple. The quality speaks for itself, they are solid and nicely designed. I can already see a good reduction in energy cost which was a concern following a disastrous experience with previous heaters in the property. I would definitely recommend this company.Moreexpand_more

Tony at Electrical Heating Expert has been amazing throughout. I have been looking to replace my really old storage heaters for quite some time now and found a local company - Electrical Heating Expert. From our initial conversation to understanding what I was looking for, he was in continuous contact to ensure I was happy throughout the whole process. The time and effort he put in for me was fantastic, and he truly was a pleasure to work with. It was clear that he cared about making sure the job (and everything that comes with it) was done right for me. I was so pleased. I would highly recommend Tony and who he recommended for installation too, a fantastic job and should I ever need to I would use him again without a second thought!

I wanted to call out three brilliant things about my customer experience:1. Speed of delivery: They arrived very quickly; within 48 hours of order completing. 2. Quality of product: The electric heaters are extremely good quality and easy to use. They heat our rooms very quickly and we can see they are energy efficient when looking at our smart meter. 3. Excellent customer service: When I had a query about the assembly of the legs, Tony got back to me right away and was very helpful. Highly recommend. We started off we one heater and have bought three more since!

Thank you to Tony and the team, first class communications with us and kept us up to date with the news on the delivery. Radiators are great quality and this is our 2nd purchase now.

We have 3 German electric radiators and they certainly make the house cosy. Ordering and delivery went smoothly. We recently had a problem with one heater that was adjusted by mistake, by one of us! After a call to Tony in the Aldershot Office he quickly sent me a troubleshooting email with a video of how to reset the heater to Factory Settings. This is our first winter with the new radiators so we are yet to discover the true cost of heating the house. So far we have had excellent service and have already recommended the company to my friends and family.

Purchased an Electrorad Aeroflow radiator, great service, best price, really pleased with item, easy to install and set up, fully controllable with WiFi, would highly recommend both Electric Heating expert and the Electrorad radiator.

Called up this morning regarding a replacement radiator bracket which I damaged during decorating. Spoke with Tony who could not have been more helpful, he told me they are only sold in sets but said he would have a look around for me and would call me back which he did within 15 minutes with a replacement, I have brought 7 radiators off them 2 years ago and the service then was first class. Great company to deal with.

We have had our Economiser radiators for around 3 years. The external WiFi module (which newer models don’t require I’ve read) started to not work and we made enquiries with Electric Heating Expert about getting a replacement. We were quickly replied to with instructions on how to update the module and download a new update, and with no additional cost, our whole system was working again. Fantastic customer service. Our radiators are still going strong and really heat up the rooms. Would definitely recommend.

Just had two Economiser German Electric Radiators installed, which replaced bulky storage heaters. We are delighted with the style and quality, very neat looking. Initially having a few questions, which were soon answered by Tony, had no hesitation in ordering which was straightforward. Delivery was quick and friendly. Excellent EHE customer support which helped clarify operation. All set and ready now. Will be back in Spring when ready to do the rest. Thank you!