I placed an order using code BOX to receive 35% off Christmas cards but was overcharged. I sent multiple emails pointing this out but received no reply. As a loyal customer I was surprised to be treated in this manner and will shop elsewhere in future.
Response : Hello Anne,Thank you for your feedback. I have checked my inbox and spam folders but couldn't find your message. If you could please resend your query, I will be happy to look into this for you. Please note that once an order is placed, we are unable to amend the final total; the amount shown at checkout is what you pay. Best wishesHelen.