Poor customer service unfortunately. Ordered a set of Panoply overalls - size small according to their sizing chart. Paid for next day delivery as I wanted them for a job. When they arrived, I could hardly get in to them. Checked sizing chart on product and it's totally different from the website! What I needed was a Large, not a small! (And I've been a 40" chest for around 20 years! )Company's response to my need for a replacement was that the product's sizing was inaccurate, and theirs is correct. Well, if that was the case I wouldn't have to replace them for 2 sizes up!Cost me an additional £5 to return item, no apology and did they re-send the new ones next day delivery?! Of course not. Took no responsibility for it at all. Every other company I've now found that sells them goes by the manufacturer's sizing - makes sense.Poor service and will not be using them again.Moreexpand_more
Response : Thanks for your feedback Philip. As you mentioned, we have exchanged your overalls for the larger size but sorry for the inconvenience of you having to return them. The sizes shown on the packet are inaccurate so we normally place a sticker on the packaging, which gives the accurate sizing information. We believe the sizes on the packaging to be inaccurate because when we used to advertise those sizes on the website we used to get a high proportion of returns. In the interests of good customer service, we took the time to measure the different sizes of the workwear and then use those sizes on our website.
Since then we have received very few returns. Unfortunately your overalls didn’t fit – this can happen when buying clothing online – so we exchanged them for you. The exchange was done in a timely manner – we received your returned item on 18th November and sent out the replacement overalls the next day, which you received the following working day.Thanks - BuyBrandTools.We've achieved Top Rated status on eBay for consistently receiving the highest ratings from our customers. Search for buybrandtools on eBay for more information.Moreexpand_more