ATM Group

About ATM Group

ATM Group is a UK-headquartered customer operations and revenue outsourcing group. We provide contact centre outsourcing, outsourced sales and retention, and AI-enabled customer experience (CX) solutions, delivering for our clients from the UK, nearshore Europe and South Africa. ATM Group is the trading name of AT Management Ltd (Company No. 06306526), headquartered in Leicester.

Our services cover four areas. Sales and revenue generation outsourcing includes inbound and outbound sales, lead qualification, customer acquisition, retention, and upsell and cross-sell programmes. Contact centre outsourcing covers customer service, care, complaints handling, service desk and back-office support. Our digital and AI-enabled CX solutions combine automation, analytics and AI-assisted agents with real people, following our belief in smarter tech, real people and better outcomes. We also provide multilingual customer support across voice, email, chat and digital channels in more than ten languages.

We work mainly with mid-market and enterprise organisations, with particular experience in utilities and energy, telecoms, home services, health, retail and e-commerce, travel and hospitality, subscription businesses, and technology. Our engagements focus on measurable outcomes - improving retention, first-contact resolution, customer satisfaction and cost-to-serve - rather than simply adding headcount, and many clients begin with a smaller proof-of-concept engagement before scaling. ATM Group is a Corporate Member of the CCMA and a finalist in the CCMA UK National Contact Centre Awards 2026.