Aerial Fix

“I had no signal on TV's in the house, I found John from Aerial Fix on the Checkatrade site. Having read good reviews, he was local so I arranged an appointment, with his wife (who was very helpful) for John to come and investigate. He turned up promptly, removed his shoes, and set to explaining how he would isolate the problem. He did this eliminating various possibilities methodically, found the fault and fixed it , charged exactly what he had indicated for a call out and fix on the spot. Very impressed and grateful, would definitely recommend highly! ”.

I booked an appointment to have my ariel looked at as we had bought a free view box and the signal wasn't strong enough. We use sky at the moment. I was told a new ariel would be about £230. They phoned and asked to change the appointment to the day before but I couldn't so they said the existing appointment would be alright. It was between 12 and 4. At 12. 30 I got a call from the engineer to say that before he came out he needed to inform me of a few things - they would need to do a sight survey for £50+ before anything else, I would need to have new cables around the house for each tv as anything under 2-3yrs old is now defunct, they would cost £60 each, also a new transformer and they billed at £50 an hour for all the work. He said I was looking at possibly £700 and it still might not work. I said why are you calling me at 12. 30 to tell me this when you are supposed to be here between 12 and 4 and I have taken the day off? He was quite abrupt and I got the impression he just didn't want to come out. At one point he said think about it because I have another call coming in and then put the phone down on me. He did call back but I had to take the day off work and he obviously didn't want to come out, he just went on and on about it being a waste of time and in the end I said I won't bother then.I appreciate he could have come out and charged me lots of money and it still not worked but I think I could have been phoned before the allotted time and I also could have been told about the hourly charge for work and the site survey - which would have meant my quoted £230 for an ariel would have been at least £330.Sorry for the bad review but I am not impressed by this service or my wasted time.Moreexpand_more

Prompt service and full explanation of problems and proposed resolution.

Great job.

We sought advice about the poor tv reception we were receiving. We suspected the aerial needed replacing and this was confirmed by the technician. The aerial was replaced with a new one, which erased the problem and we are now very happy with the reception. We are more than satisfied with the very professional standard of workmanship provided by the technician from Aerial Fix/Winchester Aerials and would not hesitate to use them again.

Very detailed explanation of the installation and diagnosis of problem. Thank you.

Supplying and fixing new aerial. Work carried out in a friendly and efficient manner.

External aerial installation.

After months of worsening TV reception we contacted Arieal Fix. We were given excellant advice over the phone and arranged installation of a new arieal & cables to 2 rooms, we needed a booster & was advised to buy one from Argos because it was much cheaper - I was even given the product code. Because bad weather prevented the installation on the arranged day, he came back at the weekend so we didn't have to have time off work. We would highly recommend.

A new TV digital aerial was fitted. The fitter showed me over his van, including all his safety equipment, and left me in no doubt he really knew what he was doing. Although the weather was poor at the time, he managed to fit me in very quickly. I'm very pleased with the results.

My digital reception failed on a Friday evening. I thought it would be very difficult to get anyone to look at it over the weekend, but thought it might be worth trying to see if a local company could help. I found Aerial Fix in the Yellow Pages. I called them on Saturday morning and spoke to Fiona who was very helpful and explained my options and the possible charges. She asked several questions to help me narrow down the problem and prepare for the engineer's visit. It turned out that it was not necessary for the engineer to call and Aerial-Fix were able to resolve the problem over the telephone, saving me the call-out charge and everyone a lot of time. Some other companies would not have been so helpful or careful to understand the problem and might have recommended unnecessary changes or services. Aerial-Fix did not. I was extremely impressed with the service offered by Aerial-Fix and would unhesitatingly recommend them as a professional, expert, local company who puts their customers first.

Fitted a new aerial on chimney, with cable into living room. Following the initial phone-call and explanation of the call-out charge, I agreed to the call-out the following day. Mr Campbell arrived on time, asked about the current set-up and problem, explained the situation, the options, the technical information very well, and I agreed to the work. He could then carry out the work that same afternoon, explaining health and safety checks and the total costs and what was being carried out. I am thankful for the friendly, reassuring, competent work, and excellent service which should come as standard and to be expected from anyone carrying out service work and repairs in any industry.

A survey was carried out as to why our reception wasn't very clear new fittings were put onto the cables as a cheaper option to correct our problem and adviced given if any more problems arose. The person came out to look at our problem within hours of my phone call being logged.

Telephoned for quote at 9. 30 - Aerial installed by 13. 30 - greatly iomproved reception. No mess. Could not have been better.

Main aerial installed on roof and 4 aerial sockets installed in different rooms. Very efficient service and very helpful. Everything was tidied up behind them.

I required a digital TV aerial. Aerial Fix/Winchester Aerials were happy to give me pre-visit information on aerial types and prices on enquiry. On arrival, they ensured I was aware of and understood my options prior to work commencing and confirmed the cost of those options. I found their service professional, prompt and as agreed. I was very pleased with the aerial installation and am happy to recommend their services to others.

The engineer was very help full and polite, he showed his details when he arrived and explained who he wasthe lady at the office was helpful when booking the appointment & the engineer was on timehe delt with the problem and gave me further advice on other issues i hadover all a good service was provided one i would recommend to other.

Many thanks airal engineer arrived within 45 min of calling and replaced my arial that had blown away in the high winds many thanks for coming out so quickpete.

New Aerial fitted to outside of house. Very helpful and knowledgable installer. TV reception is now very good!

I contacted Aerial Fix because my Freeview box was no longer picking up some channels since a recent change programme signals. During the initial phone conversation, the engineer provided me with honest advice about the likely cause of the problem, drawing upon his sound local knowledge. He advised that due to geographical factors my most cost-effective option may be to try out a cheap signal booster first. I decided to go ahead with the call out anyway to identify whether the problem was something that could be fixed by adjusting or replacing the aerial as required. I was given clear information about the minimum and maximum costs for the call out, depending on whether a new aerial was fitted. The engineer arrived within an hour of the initial phonecall. He systematically investigated the problem and identified that there is nothing wrong with my aerial or installation, but the signal strength is low due to geographical factors. He advised that before committing to a costly new aerial installation, I should try a signal booster. If this does not work, his advice is to get a satellite dish because of the low signal availability in the area.While the engineer was not able to provide a 'quick fix', I am satisfied that this was due to factors outside his control. I appreciate the way that he provided me with a realistic and informed assessment of my options to fix the problem, and did not attempt to 'sell' me products and services which he did not consider were good value given the constraints.I would have no hesitation in recommending Aerial Fix who provided an honest and thorough service.Moreexpand_more