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Western Lettings

68 Reviews
Top Rated
Member 16+ Years
132124
Suite 5, Platinum House, Craighall Business Park
23 Eagle Street
Glasgow
G4 9XA

Tel:
0141 357 ****
Mobile:
07824 77****


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Mon - Fri: 09:00-17:00
Sat / Sun: Closed

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Member since : 10 Dec 2008
Manually reviewed : 19 Mar 2020
Last updated : 26 Jan 2021

About Western Lettings

Key Services :


We are an independent ARLA licensed agent providing a bespoke letting service to landlords in Glasgow. Our motto is "Do one thing well". In an era where it is considered credible for companies to "specialize" in many things, we specialize in just one. The management of residential property in the West End of Glasgow. We don't get involved in areas such as property sales, mortgage advice, property sourcing, property development or financial advice.

In terms of customer service, our record speaks for itself. We are the highest rated Glasgow based letting agent on both Freeindex and Google. If you'd like to discuss letting your property you'll notice the difference right from the moment you contact us. We don't have an answering service or music on hold. So if you decide to call us during office hours one of us will answer your call and discuss any aspect of letting with you right there and then.

Our attention to detail doesn't end there. Not only will your calls always be answered but you can expect an email to be responded to within a few hours at most. The vast majority of email queries from clients are handled within half an hour.

For our clients we have developed a bespoke landlord login system so they can keep on top of their property related issues. This provides access to all documents, such as tenancy agreements, inventories, compliance certificates, inspections reports, contractor invoices and many more. These are uploaded continuously and each client is able to customize notifications by text and emails for each document type. A complete record of all documents is held and available to perpetuity. Any document can be viewed, downloaded or printed at any time.

While technology may be our friend it is not our master. Such innovations grant us time to deal in a considered way with issues as they arise during each business day. All of our staff will hold professional qualifications in property management within six months of joining our team and will continue to improve their knowledge by structured training thereafter.
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68 FreeIndex Reviews - Ranked 6th out of 113 UK Residential Property Management and Letting Agents

Rating Distribution

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Eve McManus
Milngavie
Can’t recommend Western Letting enough. Professional, efficient, flexible and kind. They go above and beyond and so glad we have spent the last three years under their care. A real family feel, thank you we are very grateful.
William G Campbell
Glasgow
I own a flat in the West End, which I rent out, but live in Australia, which means I rely heavily on a good letting agency to manage the tenancy. The flat was initially subject to significant plumbing and other problems, mostly the result of poor workmanship by the builder during renovations and had been an absolute nightmare until I assigned the tenancy to Western Lettings. Jack Gallagher has been incredibly helpful in organising competent tradesmen to rectify all the faults and to arrange a succession of excellent tenants. His agency is very efficient at looking after repairs and maintenance and its monthly statement of income and expenditure is exemplary. I cannot recommend Western Lettings highly enough.
Jennifer Harris
Glasgow
A friendly team that offer a high standard of service. Would highly recommend.
B. Whittle
Glasgow
I rented a wonderful flat from Western Lettings. They were a pleasure to deal with: efficient, fair, clear. I would not hesitate to rent from them again, and would warmly recommend them to anyone else.
Margaret White
Glasgow
As a first time landlord was a bit apprehensive, but have to say Sandra from Western Lettings was First Class, everything was dealt with very efficiently. Would highly recommend this Company. Well done everybody who assisted us with a very smooth Let.
Pascal Mineau
Glasgow
We rented an appartment from Western Lettings for our two children studying at the University of Glasgow. We were very pleased with how they managed everything. Their efficiency, trust and friendliness were highly appreciated.
Jack Lucas
Glasgow
I rented through Western Lettings for 2 years and they were fantastic throughout. Friendly service and quick responsiveness to any enquiry, and always very helpful!
Gary Snedden
Glasgow
As a letting agent they were very easy to deal with and were always quick to reply to any queries or issues. The best company I have rented with.
Response : Thank you Gary for your review. We hope you enjoy your new property!
Neil Chisholm
Nairn
This letting agent was so helpful with all aspect would highly recommend them to anyone.
Response : Thank you Neil for your lovely review. We hope all goes well with the sale of your property.
Vinod Thomas
Gainsborough
I was very happy with the exceptional service provided by Western Lettings. From the first time I contacted them, I have received an outstanding professional service, always very prompt in answering any queries and made the whole process of renting a place so painless. Very honest in all their dealings. Thank you so much.
Response : What a lovely review! Thank you very much Vinod.
Glenys Mclaren
Edinburgh
They have been very helpful and efficient letting agents.
Response : Thank you for taking the time to provide us with a great review Glenys.
David Simpson
Edinburgh
We have used Western Lettings to let our Glasgow city centre property since 2011. Over the last 5 years they have delivered an exemplary service: courteous, efficient and highly professional. Jack Gallacher and his office staff are easily contactable, always respond in good time and have access to a network of tradesmen who can deal with day to day issues in an efficient manner. We have been delighted with the service and would recommend Western Lettings to any landlord looking to let/manage a property in Glasgow.
Response : Thanks for the rave review David. It is truly a pleasure doing business with you.
Joe Scott
Glasgow
Great service and response when required.
Response : Thanks Joe, we really appreciate the feedback.
Sophia Bis
Glasgow
Good service, quick email responses.
Response : Thanks Sophia, we really appreciate you taking the time to review our service.
David Duffy
London
I had a great experience in terms of flexible viewing times, administration around our arrival and helpful advice in terms of handymen and other service providers all of whom we used and were excellent. Our exit process was positive for all of the same reasons.
Response : Thanks for the fantastic review David, we really appreciate it. Hope you enjoy your time in London.
Bruce Ross
Inverurie
Looked after my property and kept it rented with responsible tenants. Happy to recommend to other landlords.
Response : Thanks for the recommendation Bruce. The team really appreciate your feedback. Best of luck with the sale.
Neil MacDoug
Glasgow
I let my flat out through WL some 8 months ago. From the outset their level of service and advice was excellent. On their advice I advertised at a higher rate of rent than I first thought, resulting in them pretty much paying for themselves month on month. Their proactive approach to checking on the flat has been very reassuring, something I didn't expect- and from the anecdotal evidence, something not to expect from other letting agents. In all a very personal and professional service giving me the peace of mind I was looking for in letting out my property.
Anita Mathew
Glasgow
I rented a property from Western Lettings for the last 6 months. Any issues that we had were always quickly resolved. They are very easy to get in touch with and always responded very promptly to any correspondence. All matters regarding signing the lease, deposits and end of tenancy checks were carried out with ease. A great letting agency and I would recommend them to anybody looking for a property.
Response : Thanks Anita for writing such a fantastic review. It's always great to get feedback and all the better when it's positive. Hope all goes well with your new property.
Barbara Kaulbach
Glasgow
Staff was always very friendly, and works have always been carried out the quickest possible.
Response : Thanks for your feedback Barbara.
Iain S
Glasgow
Great service provided by all members of team. Took away any stress or hassle of renting out a property. Would definitely use Western Lettings again in the future.
Response : Thanks for your support Ian and for your extremely kind gifts to the staff. Hope you're settling back in well.
Disclaimer : FreeIndex makes every effort to ensure the business information provided by Western Lettings is accurate. FreeIndex is not liable for any products or services provided by the business.
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