Virtual Hand

About Virtual Hand

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Founded in 2011, Virtual Hand has many years of experience in the secretarial services trade, and provides secretarial support to clients throughout the UK. The company is based in Wakefield.

With experience in accountancy, marketing, advertising, training, coaching, charity and import/export fields Virtual Hand is adaptable, solution-based and delivers to a high standard.

Offering an UK-based operations team, outsourced resources to cover your operations to help established small businesses, entrepreneurs and non-executive directors be more productive, effective and enjoy their work. One point of contact, one invoice and a team with no HR hassles.

A UK-based team of specialists, structured around the business, with a dedicated hand-picked team lead - all for the same investment as a single hire.

The team integrates into the business as it actually operates, covering the full breadth of what needs consistent attention around the core work: enquiries, client communication, onboarding, scheduling, administration, CRM, project coordination and marketing implementation.

This primary branch of our service is for businesses that are already established, already generating consistent revenue, and already at the point where the current setup cannot comfortably carry what is being asked of it. It is not an early-stage solution.

The secondary branch is a structured service that creates and follows a prospect journey, a customer journey and communication templates - ensuring every enquiry is responded to, followed up, kept warm and converted, without the business owner having to manage it. Delivered by the Virtual Hand team from within the client’s inbox.

This branch is for businesses that are growing faster than their systems can support - receiving consistent enquiries but losing leads through slow response, inconsistent follow-up or the absence of a structured pipeline. Many businesses in this branch are not yet ready for, or not yet convinced they need, a full integrated team. The Prospect to Profit engagement is designed to demonstrate what is possible and, in time, to transition them naturally toward Branch 1.