Transglobal Express Ltd

About Transglobal Express Ltd

Our mission is to provide high-quality, value for money, worldwide delivery services using only the top carriers.

Looking after customers’ needs has been, and always will be, our primary goal and key to our continued success.

Our Promise.

To deliver professional, efficient and high quality advice and services.
To be honest and open, taking responsibility for our actions.
To treat customers fairly, impartially and with consistency.
To use customer feedback, comments and complaints to help us improve our services in the future.

Our Standards of Service:

When you call us by phone:

We will introduce ourselves and the company in a polite and professional manner.
We know people like speaking to people; we will make it easy for you to speak to one of our friendly customer service advisors without the need for automated voice recording options.
We will aim to answer 90% of our calls in 30 seconds.
We will speak plainly offering clear, concise advice.
We will keep hold times to a minimum and won’t let you hold for more than 4 minutes without coming back to your call.
We will always offer a call back if the hold time exceeds 4 minutes.
When you write to us:

We will acknowledge your correspondence within one business day.
We will set out a realistic time scale in which we can deal with your enquiry (if it cannot be dealt with immediately).
We will reply in a professional, courteous manner.
When you chat to us:

We will deliver a response within 30 seconds.
We will provide high quality, accurate information.
We will give you the opportunity to rate your chat experience.
When you visit us in person:

We will greet you in a polite and friendly manner.
We will keep customer wait times to a minimum and advise you of any delay.

Founded in 1993, Transglobal Express has been providing door-to-door courier services and air and sea freight forwarding services for over 25 years.

Our mission is to provide high-quality service and value for money through a range of top international carriers and suppliers.

We have grown steadily since our incorporation and are proud to facilitate shipments to over 220 countries and international territories, for more than 420,000 customers throughout the UK and worldwide.

Our door-to-door courier services offer some of the most competitive rates for international parcel delivery, and we are unique among freight forwarders for the excellence of our customer service and the ease of getting in touch with an actual person.

However, we’re always striving to offer even better service! We know that, in order to meet our customers' expectations, we need to change continually. That's why we are always expanding the range of services we offer and adding new tools to make tracking and managing your orders easier than ever.

All of our services are fully bookable online and you can instantly compare quotes for all services via our website.