private

The Phone Surgery Liverpool

172 Reviews
Outstanding
Member 15+ Years
323599
181 County Road
Liverpool
Merseyside
L4 5PB

Tel:
0151 530 ****


schedule Open : Closes at 18:00keyboard_arrow_down
Mon - Fri: 09:00-18:00
Sat: 09:00-16:00
Sun: Closed

Verification Tests - 29 Oct 2024


done Email address is working
done Reviews checked
verified_userView Details
Member since : 7 Dec 2010
Manually reviewed : 8 Nov 2021
Last updated : 27 Feb 2025

About The Phone Surgery Liverpool


We are a professional repair business based in Liverpool. The Phone Surgery Liverpool specialises in computer, console, tablet pc and mobile repairs such as cracked screens, liquid damage, button replacements, virus removal and more.

At The Phone Surgery Liverpool we repair a wide range of Desktop PC's, Laptop's, Consoles, Tablet PC's and Mobiles.
Instore we sell a wide variety of components, upgrades and peripherals ranging from custom iPhone screens, to keyboards, to phone cases to hard drives.
All our repairs are backed up by a 3 month guarantee, same day repairs and official replacement parts.

With a team that includes 2 fully qualified engineers and 1 customer service advisor, The Phone Surgery Liverpool has a young team, fully qualified to the highest qualifications available. All technicians are also fully qualified in computer diagnostics, tablet PC diagnostics, Console diagnostics, Mobile diagnostics and data recovery. All technicians have extensive experience in computer hardware issues such as replacing cracked laptop screens to upgrading a hard disk to installing a operating system to the set up of a home network.

The business was originally established in September 2005 on County Road in Walton and has since become one of the leading repair shops in Liverpool for Phone, Tablet, Laptop and Console repairs.

We deal in both residential customers and business customers with in-store repairs or collection service covering Liverpool.
expand_moreRead More

172 FreeIndex Reviews - Ranked 1st out of 60 UK iPhone Repair Centres

Rating Distribution

154
 
10
 
2
 
0
 
6
 

Review Verification

All customer reviews are verified by email and are automatically checked for authenticity.

Read about our review system

Joanne Hanlon
Crosby
Best repair shop ever! Guy was an absolute legend…Lovely, friendly, honest and quick/efficient with the repair. Price was incredibly reasonable and fair compared to what I have encountered before. I only just moved to Liverpool, and never stopped being thrilled by decent businesses not charging too much, and having a lovely fun, chatty experience thrown into the mix. This small business is a prime example. I looked at the 1* reviews on here and they are 100% in contrast to my experience and not being honest in my opinion. This place is a fun, efficient and an absolute bargain! Make the journey to go here instead of town and support this business. Especially female customers who want treating with respect and don't wanna get over charged. Keep up the good work! X.Moreexpand_more
Claire Ryan
Liverpool
Fab, efficient service when fixing my daughters ipad.
Response : Thank you Claire :).
Louise Parry
Liverpool
Nothing but exceptional service will go out of there way to get it sorted for you with a fast and friendly service.
Response : Thanks Louise :).
Joanne Walsh
Liverpool
I've used the phone surgery on many occasions. First class service. Competitive prices, always repaired if not while you wait then certainly within the hour. Service with a smile 100%.
Lisa Muscart
Liverpool
Great customer service, quality repairs and good prices. Highly recommended.
Response : Thank you Lisa for your genuine review.
Clare Williams
Liverpool
I had my iPhone 6 screen repaired, the guys wer very professional and had it done in an hour and a half. It's like new, thank you.
Response : Thank you Clare for your genuine review.
Jessica
Liverpool
Highly recommended these fixed my phone the same day within a hour after another company messed my phone up.
Response : Thanks Jessica for your wonderful review.
Nicola
Liverpool
Highly reccomend this shop for all phone repairs, fast, cheap and there all english :) wouldnt use anywere else in future.
Response : Thank you Nicola for your great feedback :).
Stephen Tolman
Liverpool
Service is brilliant and fast, staff are nice and brilliant with communication.
Response : Thank you Stephen for your review. Cheers mate.
Harry Owens
Bootle
Attempted to fix phone, didn't work because of a software issue with the phone, should've owed them about £90 but didn't charge me a penny, fantastic service.
Response : Thank you Harry as with all our repairs if we cant fix there is no charge. Glad you are happy.
Justine Warnick
Liverpool
Exceptional service Fast repair Will definatley recommend you and return if needed.
Response : Thank you Justine for your honest feedback.
Sarah Taylor
Liverpool
Went to Samsung who told me my phone would have to be sent away and that I would lose everything on it, all for £190. The Phone Surgery was £60 cheaper, done so quickly and I didn't lose anything off my phone which was such a relief because I've got so many valuable pictures on there. It's like brand new and they fitted a screen protector for the price too.
Response : Thank you Sarah for your fantastic review.
Clair Wellard
Bootle
Excellent service. Kept me updated all the way through my repair. Will definitely recommend.
Response : Thank you Clair for your review. Glad you would recommend us.
Rachel Newsham
Liverpool
Brilliant service from you when you repaired my son's iPhone screen. We had a problem after the repair and you sorted it out with no extra cost. Will definitely use you again.
Response : Thank you Rachel for your review. Glad we could help you with your repair.
Emma Magor
Liverpool
Indirectly I was called a liar! Would not go here to get my phone fixed again. Had my screen fixed on my phone here but did not keep the receipt. Knocked my phone on the couch and screen fell out (surely shouldn't just fall out). Took it to them and they fixed it for another £20 because he said if I would have kept my receipt it would have been covered. A week later the button on my iPhone slipped under the screen. Took it back to the shop and they said its been dropped because the screws are snapped. I DID NOT drop the phone. The warranty was for 3 months. It was within 3 months but all he suggested was sending the screen back to the suppliers which would take a week and he said they would knock it back because they would say the screws have been snapped. Basically going round and round with no solution. Terrible service. £70 down and still not fixed. Absolute joke.Moreexpand_more
Response : Hi Emma thank you for your review. Sorry we was unable to repair your phone under the warranty. As discussed in the shop the screen when brought back in is snapped at the bottom where the two screws that lock the screen in place go. This in our professional opinion would not happen on their own. Also the screws holding the home button in place are totally missing which would not be caused by us during repair. We offered two solutions to you, 1 we show the supplier of our screens and see if there willing to replace the screen as you was stating it could be faulty and 2 that we replace the screen with £10 discount there and then. You declined both.You are within your 3 month warranty period but as stated in numerous locations within the shop and also when customers collect their repairs the warranty does not include accidental damage caused by the customer and your above review stated you knocked the phone on the couch which could have caused the issue with the screen not working.Again we are sorry you are unhappy with your issue you have and if you still would like to resolve it please come into us anytime and we will try our best.Thank you.Moreexpand_more
Ste Woolvine
Liverpool
Thank you so much for fixing my phone and getting it back to me within a day… Would recommend you to anyone ? .
Response : Thank you Ste for your great review.
Debbie Rawlings
Bootle
I recently dropped my iPhone 6 in a bath. It was already screen damaged with large chunks missing! I honestly thought it was dead. I took it down to the phone surgery where they offered amazing service. They first states there would be no charge of it couldn't be fixed. Then they managed to completely save my phone including all pictures and everything on it. I was so pleased! The staff are so helpful and it's extremely well priced. I also got an old iPhone 5 screen repaired aswell. Thank so much wouldn't go anywhere else in Liverpool.
Response : Thanks Debbie glad we could help and thanks for your excellent review :).
Phil Gregory
Liverpool
Took my samsung in last christmas after a boozy works do. New screen same day. Fantaatic service!
Response : Thanks Phil for your excellent review. Cheers mate.
Becca Halsall
Liverpool
Excellent speedy service and highly recommended to anyone.
Response : Thanks Becca for your fab review. Cheers.
Lyndsey Scott
Liverpool
Fsntastic quality and customer service, friendly staff, would highly recommend:).
Response : Thanks a lot Lyndsey thanks for the great review.
Disclaimer : FreeIndex makes every effort to ensure the business information provided by The Phone Surgery Liverpool is accurate. FreeIndex is not liable for any products or services provided by the business.
Report a problem with this page


Ltd Company No: 05716323
Made with love in Bristol, UK