The Home Brew Shop

Terrible. For the second time in a row part of my order was not delivered, which was 4 boxes of Kenridge Shiraz at £46 each. Worst still, I was told by the guy at Home Brew Shop was "you've had part of your order so its not the end of the world…" Many phone calls from me chasing and no enthusiasm to sort out the problem from The Home Brew Shop. I've been a regular monthly customer of theirs for years…I guess I expected better treatment. Worst still I received an email asking for a review so I basically wrote what I have above, only to receive a 5 chapter ranting response pointing the finger at me and how he couldn't see what he'd done wrong. This bloke is a piece of work and has no idea how to speak to or communicate with customers.

Always great service. Good products, fair prices and prompt customer service.

I have had reason to place several orders over the past week or so and the team have been very helpful with my various requests, keeping me informed at all points regarding my deliveries and helping with queries. Thank you.

Have used these guys a couple of times - the prices are generally very good and the product range is decent so I can get all my gear for a brew in one order. All comes well packaged and super-fast delivery.

2nd time I've ordered from The Home Brew Shop, both deliveries arrived on time, well packaged. Prices were the best I could find on the net. Will be using again.

Brilliant service ordered Sunday and received Tuesday can't go wrong with that, it's great finding all you need all under one roof. Thanks.

Great service when ordering online as usual A+. Shame about Paul, the guy that runs front of house and answers the phone, he on the other hand is unhelpful and rude. When I asked how the lactic acid solution works he answered "well how should I know, I'm not a chemist". I know that mate but as you work in the shop I would have thought you might have an inkling of how to use the stuff.

Best prices, free delivery (over £65), very quick delivery, The only Online Home Brew shop I use.

Good website easy to find what I needed at a price I was happy with. Turned up on time as promised, and the first batch of the yeast that I'd ordered is already bubbling away, hopefully on its way to a good brew!

Excellent and quick service, will definitely use this company again.

Its the first time I have used this company and have to say I am pleased with the service I got. The products I ordered got to me in a very quick time and I was well informed on the whereabouts of my delivery. Woll be using again.

Ordered a ball valve tap system and Bazooker Hop Strainer. Price was as good or better than others I researched, the choice of set up was second to none, i. E. Able to buy individual components or the full set up and the service was fantastic. Goods arrived the following day, well wrapped and in good order. Would use again and recommend without hesitation.

I was amazing at how cheap everything was and proper value for money :) and got my parcel next day! Very impressed 5 stars will use again :).

Extraordinary service. I had the delivery the following day and there were no delivery charges. (Order cost about £80). Most impressed.

I have only just got into home brewing and I was concerned about the temperature of my brew being too cold. I came across this site looking for ways to keep it warm, which I found the immersion heater. I decided to call the shop for advice around this and if it would fit my fermentation equipment. After speaking to an expert I was given advice that it's not needed for what I am brewing. So instead of being sold something I didn't need costing me money, I got some great advice. I however still placed an online order quite late in the day expecting it to be delivered in a few days, but to my astonishment I was notified I would receive it within 24 hours. I will defiantly be returning to the site and recommend anyone wanting to start home brewing.

I have been dealing with The Home Brew Shop for about four years and keep on going back. They have provided a superb service. My home brewed wine from them is legendary. I often test guests by giving them a glass of home brewed wine alongside one bought from my local off licence. Their preconception is that home brewed wine must be awful; however when they taste it they can't tell the difference. The only difference is the price and it is much more fun 'brewing up'.

I have received a Great service with very fast delivery. The quality of the items I purchaced were of good quality and value for money. I will definately use this company again.

I've had three orders with this company in the last year and have had great service every time. The range of products they have mean that I only have to go to the one place for all ingredients. Other Home Brew shops sometimes have good stock on one type of ingredients but not another; the Home Brew Shop however has always had exactly what I've needed in stock. For this order, I was buying ingredients for three complicated recipes and again they had everything in stock. Time wise, I ordered the ingredients on Wednesday afternoon, received notification that they were dispatched on Thursday afternoon and they were delivered to my house Friday morning. Delivery was free which is a bonus, and they use a reliable courier which again is a plus. I cannot fault anything with my experience.

I like the home brew shop, as some one like me who is new to the brewing game this shop is great.

Ordered today at 1630, dispatched through ParcelForce before COP and will be delivered tomorrow. Brew day Sunday! Superb service as ever from The Home Brew Shop.