The Heating Experts (Derby) Limited

Great service again from Charlie at the Heating Expert for my annual boiler service. Will certainly use them again next year and if I need any plumbing work in the meantime.

Charlie and Paul are a pleasure to deal with. Charlie did my work and he was polite, hard working and very thorough. Highly recommend them and will always use them in the future.

Paul and Charlie were a pleasure to deal with. Super professional, polite, on time, and could not do enough to make sure the job was done to a high standard. They really took care and pride in the work they did, and always explained to me what they were doing and why to keep me in the loop. Highly recommended!

I loved the fact that they aked for lots of detail, including a video of the fault, before coming out. That meant they could be prepared before the call out. Very good service, and dog-friendly.

Paul and Charlie were fantastic from start to finish. After I messaged about my boiler breaking down and having been let down by another company, Paul quickly responded and arranged for Charlie to come out and assess the problem. Charlie promptly arrived at 7am on the agreed date and quickly identified the issue and was able repair and service the boiler there and then. He then took the time to talk me through the issue and the boiler itself. I will definitely be coming back to The Heating Experts for any work in the future and wouldn't hesitate to recommend them. .

I spoke to Paul on Thursday afternoon regarding an issue with a boiler, and he managed to squeeze me in for the following morning. That was really very much appreciated given how busy the week has been for me and I was also working on the weekend. I had Charlie come over to have a look. He inspected the boiler and replaced broken and worn out parts. He was very thorough and explained everything to me, so I will hopefully keep on top of things going forward! Communication was exceptional throughout with both Charlie and Paul, and I am definitely going to use their service again. I would definitely recommend.

We had Charlie over this morning for a boiler service and a couple of minor parts replacements. He was excellent, as always. He arrived on time, was respectful of the house, friendly, polite, and explained everything he was doing really clearly. Would definitely recommend.

Would not hesitate to recommend. Heating Expert have been providing great service for many years trying to keep the old boiler functional to try to defer replacing it. That time finally arrived but we took the opportunity to face into a bigger job - not only replacing the old boiler but rerouting the gas pipe ( legacy of old house) re plumbing the utility room and replacing the adjacent cloakroom suite as well as doing electrics, retiling and carpentry. The team that Paul brought in were second to none and it was all done to an excellent standard with the least disruption possible.

Paul and Isaac couldn’t be more helpful and efficient. Communication was excellent too. Thank you.

Charlie visited recently to carry out a full strip-down service of our boiler. He captured images before and after the work was completed, which he showed us, and thoroughly inspected everything including the boiler installation, as we’re in a newly purchased house. Would definitely recommend.

They came out very quickly to emergency leak in my kitchen. Traced leak and fixed quickly. Very professional service and reasonable price.

Excellent service, called out in emergency and the service provided was the highest quality. 100% recommended and now will be using every time we have an issue. Great value for money and exceptional service. Thank you.

Came to fit a new shower pump the day following my request. Job done well and everywhere left neat and tidy. I have used them before and will do so again, and will be switching over to them for care of our gas boiler instead of Br Gas Homecare. Would definitely recommend.

Fantastic service lovely helpful advice and amazing job and we will always contact you first with a heating problem.

I recently had a new bathroom tap and shower mixer installed by the Heating Experts Derby and the process was seamless. The tap was supplied by myself and fitted by Louis who took great care and made the installation seamless. It all works like a charm. I'm thrilled with the upgrade. Definitely recommend this company to anyone looking to enhance their bathroom experience.

Great visit from Charlie. Booked on the day and fixed/solved within the hour. Would highly recommend!

I've been working with Paul and Charlie for over 5 years now. Just had my annual gas safe certificate and boiler service and been given the usual top level support. Cannot fault the quality and communication and at a very fair price, Keep up the great work chaps!

Charlie attended our house for an annual boiler service. Very efficient and went out of his way to explain different bits he was doing. Great service as always from Paul and Charlie, could not recommend these guys more!

Thank you Charlie and Paul for our 12th annual service very efficiently carried out. Would highly recommend The Heating Expert, great customer service all round. Thank you !

Returned from holiday to find boiler displaying fault code and not operational. Charlie was able to accommodate an early morning call the following day to investigate. Prompt and efficient service as always.