Bought a cap in January 2020 for my C Max, order reference FCC1578731232UK. Cap came off after third use (filling up). Sent back for a refund via Royal mail signed for delivery. Heard nothing from this company since. Have sent a message to Mark which was ignored.
Response : Hi there George as stated in the email response the conversion kit was sent to the factory for investigation, report stated if item fitted correctly at time of installation then product was correct and suitable & could not have been securely mounted. I don't ignore emails and respond personally to them all, we are not using the Covid-19 situation as an excuse but it does impact on our day to day running as the tech guys in the factory also are working remotely which also ads time to any investigation.
I passed your details to our accounts to be dealt with so will look into it tomorrow as we do not have any issues outstanding for any customers & as we have not heard anymore from you until now it was all dealt with.Moreexpand_more