Review is on behalf of my sister who was forced to have Leverhome conduct work in her property due to her rental agency - 3 days before Christmas and she had a flood in her lounge caused by a radiator - ruining her Christmas presents under the tree. Leverhome sent Ian and another young man who proceeded to repair the leak. They also smashed a picture of my sister and her granddaughter but instead of owning up to it they put the picture in her bin hoping she wouldn't notice. She noticed. When she confronted them they both denied knowledge of it and when she found it in her outside bin - they STILL denied knowledge. Making her already stressful day even more stressful. Absolute charlatans who are openly deceitful. If she had a choice, she'd never use them again.
Response : Good Morning Gal,I am sorry that your sister feels that she has received poor service, but please let me assure you that this is not the case. We received a report of a leaking radiator from her lettings agent at 9:15am and were able to have engineers on-site to repair the leaking 20 year old radiator fitted when the house was built at 9:40am the same day, which I feel is exceptional service. Your sister did think that we had removed a white pipe trim from under the same radiator whilst our engineers were their and placed it in the bin, we had not, we would have no reason to do so or to deny doing so.
Is it possible that someone else in the household may have removed the pipe covering when the radiator was noticed to be leaking in a panic?Regarding the broken photo, I am sorry if this has happened, but no mention. Of this was made to our engineers whilst on-site, your review above is the first we have heard about this, I'm sure if it had been mentioned that there would have been an explanation, but both our engineers that attended have no knowledge of this happening.Our engineers left your sisters property in good spirits, and was wished a jolly 'Merry Christmas' by your sister as they exited, had she been upset she could have raised this at any point.In order to ensure your sister is not upset by our engineers again in the future, we have included her on our 'do not attend' list, which will prevent any future incidents.I hope this helps.Moreexpand_more