I used this company for a replacement key for my Lexus. All great initially but after 6 months it completely broke( very poor quality plastic). I rang mark several times to have it come back but no response. In the end I bought a key on Ebay for £2, had it cut and replaced the internal parts myself, all for under £7. A big saving to the £70 I paid Mark for a poor quality key.
Response : Charlotte, I'm sorry you had problems getting hold of us. We had a temporary issue with our voicemail last month so may have missed your calls. I can understand your frustration with a key repair only lasting 6 months, but please understand that all locksmiths only have access to aftermarket case replacements which are all the same quality. When the key was repaired for you over 6 months ago it was in perfect condition and as I recall you were very happy to pay for the job we completed for you. Our price of £70 includes a mobile call out to your location and saved you hundreds of pounds over the alternative option of buying a replacement key from a dealer.
Key cases are indeed available online for only a few pounds, but the cost of this can not be compared to our price as you are paying for a service as well as replacement case when you book with us. We completed the job to satisfactory over 6 months ago at a market fair price, but you never took the time to leave us a good review for the job we completed then, that I believe you were happy with? It's not really fair to leave us a bad review 6 months on when the key that we left in good condition becomes damaged. Again I apologise you were not able to get hold of us, and I can assure you had we have had the opportunity to speak with you we would have been very happy to come back and offer you a reduced price repair, some 6 months later. We are a top rated company on FreeIndex and have received over 100 good review from happy customers, so it's clear to see we are doing something right. Kind regards Mark.Moreexpand_more