Telecom Training Solutions (TTS)

About Telecom Training Solutions (TTS)

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Telecom Training Solutions (TTS) is a specialist UK training provider delivering expert-led programmes across NICE CXone, Avaya, 8x8, Mitel, Microsoft Teams, RingCentral and other enterprise communication platforms. Based in Buckinghamshire and serving the whole UK, we bring over 30 years of telecoms and contact-centre expertise. Our training improves user adoption, operational performance and customer experience. We support government departments, NHS organisations, FTSE 100 companies and public-sector teams with flexible online and onsite delivery.

NICE CXone Training. Expert-led NICE CXone training covering routing, agent tools, supervisor functions and reporting. Designed to improve adoption, performance and customer experience for enterprise and public-sector teams.

Our Services.
Our comprehensive portfolio includes training for end-users, contact-centre agents, team leaders, and administrators. We tailor our delivery styles and formats to suit current market needs, ensuring your team gets the most out of their communication systems. This approach allows for professional telecom multi-platform training online and onsite.

At TTS, we deliver expert-led CX training designed around real workflows, user adoption and platform mastery. Choose from flexible online sessions, hands-on onsite delivery, or bespoke programmes tailored to your team’s goals across NICE CXone, Avaya, 8×8, RingCentral, Mitel and more.

We Train: Agents • Supervisors • Team Leaders • Admins •Tech Teams. Super Users • Internal Trainers.