private

Superlative Telecom

46 Reviews
Highly Recommended
Member 17+ Years
95146
19 Ellaline Road
Hammersmith
London
W6 9NZ

Tel:
020 7385 ****
Mobile:
07811 52****

schedule Open : Closes at 17:30keyboard_arrow_down
Mon - Fri: 08:30-17:30
Sat: 09:00-13:00
Sun: Closed

Verification Tests - 13 Jan 2025


done Email address is working
done Reviews checked
verified_userView Details
Member since : 3 Jun 2008
Manually reviewed : 31 May 2022
Last updated : 2 Jan 2025

About Superlative Telecom


Superlative Telecom is run by me, Simon Hatherell BSc, an ex BT engineer with over thirty years' experience. I take pride in delivering a high quality, conscientious service, please do read my reviews.

Specialising in Digital voice, Telephone faults, Broadband issues, Ethernet cabling and cable rationalisation, I also do TV and AV set-ups, and maintain door entry systems in residential and small business environments.

I am fully insured and everything I do and supply is guaranteed. Do give me a ring to discuss your particular requirements.

Here is what I do: -

Fault Solving: Whatever Telecom / Broadband problem you may have, I am confident that I will have encountered it before and will be able to help. Often I can advise on fault diagnosis over the phone. If you are without service I will endeavour to come out that day.

Broadband faults: I am a broadband specialist and particularly enjoy sorting out broadband consistency and speed faults - there is so much than can be simply done to improve performance.

Wi-Fi coverage issues: Fed up with 'dead zones'? More and more items around the house are reliant on good broadband and Wi-Fi service. Ethernet extensions or Wired Access Points (WAPs) are the sure fire answer where high speed internet is essential; especially suited for catch up TV and top-performing lag free gaming on platforms such as Xbox, Play station, etc.
An Ethernet extension can be directly plugged into a Smart TV or TV box, such as a BT Youview box, or can be connected to a WAP, giving you a new super strong and consistent Wi-Fi zone.

Rationalisation: Should you be about to embark on either internal or external decoration it is a good idea to tidy up cabling beforehand, eliminating obsolete cables and equipment. It always seems that over the years cables are just added to a building but rarely taken away! I carefully check what is dead and remove it and them discuss how to tidy what is left, making sure that the client is aware of their options and happy with a neat result.

Door entry phones: I also maintain door entry phone systems.

AV set-ups: I can set up your TV, digiboxes, decoders, PVR recorders etc. And help with many other technical issues.

Please call me: do ring to discuss any issues you may have, advice is free and there is absolutely no hard sell or obligation.
expand_moreRead More

46 FreeIndex Reviews - Ranked 13th out of 86 UK Telephone Engineers

Rating Distribution

37
 
9
 
0
 
0
 
0
 

Review Verification

All customer reviews are verified by email and are automatically checked for authenticity.

Read about our review system

John Gray
Notting Hill
Simon was helpful and efficient, phones now work all over the house.
George Bland
Brentford
Fantastic service, We’ve been having a lot of work done lately and it was great to have a job undertaken on time and to a high quality with no hidden costs, I would highly recommend!
Dave Anderson
Ealing
Outstanding service. Really good consultation, looking at different solutions until we agreed on the best course of action. Neat and tidy. Very accommodating - Simon had to come back the next day to complete because of my own bad planning. Highly recommended. And a biker like me - not that that is relevant (altho does mean you dont have to worry about parking), but bikers are the nicest people :) DaveA.
Aidan Smith
Chiswick
Simon is very friendly and helpful and sorted my problem caused by an Openreach engineer who had disconnected my alarm from the phone system.
Anthony Rowland
Wandsworth
I spoke to Simon regarding my telephone sockets and the fact that I was experiencing some drop out on my WiFi and buffering while watching TV. The master socket is in the hallway and I had pulled it out to allow for my router to go in directly, with the secondary socket in the sitting room. He has now kindly replaced both sockets and checked the wiring, while also making the sitting room socket a master socket with the new replacement. The old one had broken, which may explain some of the issues we were having. Simon is a very personable gentleman, who turns up exactly at the time he tells you, passes on his knowledge to you, so you are better informed and he guarantees his work for a year, should there be any issues. What’s not to like? A first class service!
David Merritt
Hammersmith
Simon reconnected our severed phone line and got us back online brilliantly. He was able to come very quickly and was a model of efficiency. I heartily recommend his services.
James Thomas Sutcl...
Streatham
Having cut through the BT line in to our house by mistake (while trying to get rid of reedlike grass near the garden access path) - we were without telly and internet, with no landline functioning. So finding Simon thanks to the cellphone really was a godsend. He arrived within an hour and sorted our problem out perfectly - and was a pleasure to have around for the short time he needed to do the job. The perfect solution, I am sure, for any and every telephone issue!
P Griffin
Chiswick
Very impressive. Very helpful and replaced wiring as needed, including around a difficult corner. Neat work and tidied up afterwards.
B.R. Edwards
Fulham
I was experiencing extremely slow internet speeds and had a lot of noise interference on the phone line. The phone wiring inside the house was ancient and a lot of it redundant. Simon was very professional and sorted out all the problems I had very efficiently. He arrived punctually, was courteous and very helpful. I am happy to recommend him for any telephone / internet problems you might have in your home.
N. Cernuda
Kingston upon Thames
I can’t thank Simon enough for his kindness, professionalism and good work. On the day of the appointment, he discovered an issue with our wiring that needed to be addressed with an electrician. He helped us by referring us to his network and convinced the electrician to visit us quickly. He stayed at our home until the work with the electrician was done. His services were comprehensive and he tidied all of the random telephone wiring that was throughout our newly purchased property. Thank you Simon!
Derek A
London
Have used Simon Hatherell on various occasions and have found his knowledge of telecommunications and PC problems have always sorted out my needs to get “going” once again He has a cheerful disposition , doesn’t confuse you with technical jargon but solves the problem I would recommend him any time his costs are very reasonable and is a clean and time conscious worker DCA of Fulham.
Annie. Holden
London
I started off with two spaghetti junctions and lousy internet at one end of my home. Now I have no spaghetti anywhere,great internet, two extra phones and a light in my bookcase into the bargain. I could repeat a lot of what others have said…. So friendly, great communication every step of the way and such good work. I'm so glad I chose Simon from all the companies I was looking at on Google. Would recommend without a moments hesitation.
Richard Platt
London
Simon is great. He is really friendly and honest. When I initially contacted Simon, he rang back to talk me through options. He was available and flexible around my schedule. He repaired a fault we had and checked all our sockets. He provided invaluable advice and resolved our issues.
Richard Tobiasiewi...
London
Simon is a great communicator. He quoted for the job, split callout and hourly rate. Estimated the job would be done in 90 minutes and arrived on time. The job was carried out without any fuss, clean and tidy within time and to budget. Simon, many thanks - I am delighted to recommend you. Richard.
Michael Celadena
London
I gave them a ring for a quotation and they were extremely helpful and compassionate; I had a line socket that was cut off from the DP and a very old master socket, which needed replacing. They were able to help me resolve my problem and they didn't pressure me into any decisions. They gave honest advice and I highly recommend their services.
Adam Lawrence
London
Amazing service! I was looking to extend my broadband - Simon was very honest and did not hesitate to give me plenty of alternatives with his opinions on each. In the end he suggested buying a simple plug and play powerline adapter after pointing out there may be no need for a larger wiring job, and he even provided the adapter at a very reasonable price. This has saved me a great deal of hassle and money and the solution works flawlessly. Even so, I would not hesitate to work with Simon again as he is very knowledgeable and friendly. A pleasure to work with!
Chris Morphet
London
Simon arrived on time on his large motor bike and repaired a lot of the wiring and has really sorted out the previously complex system involving 3 different phone lines. He significantly tidied up the plastic box in the hallway so that it was no longer spaghetti wiring. He took out some old line boxes and junction boxes, and even re-used parts that were still in good shape. He found and replaced damaged wiring under carpets and put in a new line box and master test socket. So I now know where everything is. There is still a problem with static on one of the lines, but BT have checked everything, and it may be something else. However Simon was courteous and continues to keep in touch and be helpful. Recommended. Would definitely use again. Worked very hard whilst on the job.
Matthew Ryder
London
I found Superlative Telecom on the internet. The engineer, Simon, was experienced, efficient, reliable, punctual and happy to talk through the process at each stage to explain what he was doing and how to ensure the best solutions not just for the immediate problem but for problems that might arise in the future. The cost estimate was spot on even though he stayed slightly longer on the job than expected. Having had negative experiences with telephone engineers in the past, he was excellent.
Dan Moreland
London
Came to establish if fault on broadband was being caused by our equipment or BT lines. Very professional and thorough in his approach. Produced an excellent report that will help immensely in dealing with BT.
Paul Fox
Simon did exactly what was asked and more. Good communications meant we knew when he would show and how much we'd pay. Thoughtful, keen to find the best solution, technically able and good on after service backup. Just like the name on the tin: Superlative.
Disclaimer : FreeIndex makes every effort to ensure the business information provided by Superlative Telecom is accurate. FreeIndex is not liable for any products or services provided by the business.
Report a problem with this page


Ltd Company No: 05716323
Made with love in Bristol, UK