Member since : | 3 Jun 2008 |
Manually reviewed : | 31 May 2022 |
Last updated : | 2 Jan 2025 |
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Outstanding service. Really good consultation, looking at different solutions until we agreed on the best course of action. Neat and tidy. Very accommodating - Simon had to come back the next day to complete because of my own bad planning. Highly recommended. And a biker like me - not that that is relevant (altho does mean you dont have to worry about parking), but bikers are the nicest people :) DaveA.
I spoke to Simon regarding my telephone sockets and the fact that I was experiencing some drop out on my WiFi and buffering while watching TV. The master socket is in the hallway and I had pulled it out to allow for my router to go in directly, with the secondary socket in the sitting room. He has now kindly replaced both sockets and checked the wiring, while also making the sitting room socket a master socket with the new replacement. The old one had broken, which may explain some of the issues we were having. Simon is a very personable gentleman, who turns up exactly at the time he tells you, passes on his knowledge to you, so you are better informed and he guarantees his work for a year, should there be any issues. What’s not to like? A first class service!
Having cut through the BT line in to our house by mistake (while trying to get rid of reedlike grass near the garden access path) - we were without telly and internet, with no landline functioning. So finding Simon thanks to the cellphone really was a godsend. He arrived within an hour and sorted our problem out perfectly - and was a pleasure to have around for the short time he needed to do the job. The perfect solution, I am sure, for any and every telephone issue!
I was experiencing extremely slow internet speeds and had a lot of noise interference on the phone line. The phone wiring inside the house was ancient and a lot of it redundant. Simon was very professional and sorted out all the problems I had very efficiently. He arrived punctually, was courteous and very helpful. I am happy to recommend him for any telephone / internet problems you might have in your home.
I can’t thank Simon enough for his kindness, professionalism and good work. On the day of the appointment, he discovered an issue with our wiring that needed to be addressed with an electrician. He helped us by referring us to his network and convinced the electrician to visit us quickly. He stayed at our home until the work with the electrician was done. His services were comprehensive and he tidied all of the random telephone wiring that was throughout our newly purchased property. Thank you Simon!
Have used Simon Hatherell on various occasions and have found his knowledge of telecommunications and PC problems have always sorted out my needs to get “going” once again He has a cheerful disposition , doesn’t confuse you with technical jargon but solves the problem I would recommend him any time his costs are very reasonable and is a clean and time conscious worker DCA of Fulham.
I started off with two spaghetti junctions and lousy internet at one end of my home. Now I have no spaghetti anywhere,great internet, two extra phones and a light in my bookcase into the bargain. I could repeat a lot of what others have said…. So friendly, great communication every step of the way and such good work. I'm so glad I chose Simon from all the companies I was looking at on Google. Would recommend without a moments hesitation.
Simon is great. He is really friendly and honest. When I initially contacted Simon, he rang back to talk me through options. He was available and flexible around my schedule. He repaired a fault we had and checked all our sockets. He provided invaluable advice and resolved our issues.
Simon is a great communicator. He quoted for the job, split callout and hourly rate. Estimated the job would be done in 90 minutes and arrived on time. The job was carried out without any fuss, clean and tidy within time and to budget. Simon, many thanks - I am delighted to recommend you. Richard.
I gave them a ring for a quotation and they were extremely helpful and compassionate; I had a line socket that was cut off from the DP and a very old master socket, which needed replacing. They were able to help me resolve my problem and they didn't pressure me into any decisions. They gave honest advice and I highly recommend their services.
Amazing service! I was looking to extend my broadband - Simon was very honest and did not hesitate to give me plenty of alternatives with his opinions on each. In the end he suggested buying a simple plug and play powerline adapter after pointing out there may be no need for a larger wiring job, and he even provided the adapter at a very reasonable price. This has saved me a great deal of hassle and money and the solution works flawlessly. Even so, I would not hesitate to work with Simon again as he is very knowledgeable and friendly. A pleasure to work with!
Simon arrived on time on his large motor bike and repaired a lot of the wiring and has really sorted out the previously complex system involving 3 different phone lines. He significantly tidied up the plastic box in the hallway so that it was no longer spaghetti wiring. He took out some old line boxes and junction boxes, and even re-used parts that were still in good shape. He found and replaced damaged wiring under carpets and put in a new line box and master test socket. So I now know where everything is. There is still a problem with static on one of the lines, but BT have checked everything, and it may be something else. However Simon was courteous and continues to keep in touch and be helpful. Recommended. Would definitely use again. Worked very hard whilst on the job.
I found Superlative Telecom on the internet. The engineer, Simon, was experienced, efficient, reliable, punctual and happy to talk through the process at each stage to explain what he was doing and how to ensure the best solutions not just for the immediate problem but for problems that might arise in the future. The cost estimate was spot on even though he stayed slightly longer on the job than expected. Having had negative experiences with telephone engineers in the past, he was excellent.