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Sunderland Computer Repairs

110 Reviews
Top Rated
Member 18+ Years
34846
25 Laura Street
Sunderland
Tyne and Wear
SR1 1PT

Tel:
0191 564 ****


schedule Closedkeyboard_arrow_down
Mon: 09:00-16:00
Tue: 09:00-16:00
Wed: 09:00-16:00
Thu: 09:00-17:00
Fri: 09:00-15:00
Sat: 09:00-14:00
Sun: Closed

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Member since : 15 Apr 2007
Manually reviewed : 2 Sep 2010
Last updated : 25 Apr 2022

About Sunderland Computer Repairs


Opening in 2005, they provide IT services, printer supplies and a repair service from a real shop in Sunderland City centre. They can visit you in home to attend to heavy desktops or for a 1 hour training session.

Their laptop and computer repair service has grown in importance to them over the past two years and this is mostly due to word of mouth. They are experts at virus removal and also data recovery from crashed hard discs. No fix-no fee, fixed price quotations and a trustworthy reputation are certainly helping.

Recent expansion into Apple Macbook and iMac repairs is going from strength to strength as customer realize that the prices charged by Apple are unnecessarily high.

The company is owned by Mike Whitehouse who has been involved in the IT industry since 1982. Previous experience with several high street chains has ensured that the customer service ethos is very strong.

Sunderland Computer Repairs also build computers to your specific requirements. A comfortable seating area in the shop, coffee and a chat are the starting point. Many customers also call in and see how the build is progressing!

If you are tired of the lack of personal service and the sheer poor service of computer shops and would really value chatting to someone who actually cares- go and talk with Mike!

110 FreeIndex Reviews - Ranked 36th out of 610 UK Computer Repair Companies

Rating Distribution

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Gary Cole
Sunderland
Earlier this year I asked Mike to upgrade my PC with an SSD and put Windows on there to speed booting the machine up. Always kept me informed, picked the machine up and returned it, and now the machine boots up in 20 seconds instead of 2-5 minutes! And just recently my power supply went BANG! Mike checked it out and put a more powerful one in and delivered the machine back to me. Always, always, is freindly and polite.
Response : Thanks Gary! It's a pleasure working with you and knowing that you appreciate my efforts! Mike.
Jim Ditchburn
Sunderland
Usual excelllent service from Mike. Pressed the wrong button and wiped two hard drives. Lost some info but had a usable computer when it came back. Very happy.
Response : Thanks for the review Jim! Very pleased to have been able to at least get it working again. It wasn't really your fault in the first place- the instructions provided with your online purchase were dreadful! Mike.
Kay Hardie
Seaham
I recently visited Sunderland Computer Repairs as I had a problem with my laptop he kept me fully informed step by step as he investigated the problems unfortunately it could not be repaired due to its age but Mike was very patient and sorted me out with a new laptop. I would highly recommend Sunderland Computer Repairs as Mike is a very knowledgeable fellow and he certainly knows his trade so I would advise anybody who has computer problems definitely visit Mike as he will sort it all out for you.
Response : It's just so important to keep business people going! Setting you up with a new one was the most efficient way of dealing with it! Mike.
Michael Kelly
Sunderland
Best shop and best service in Sunderland. Michael Kelly.
Response : Thanks Michael! Always a pleasure! Mike.
Doreen Thompson
Shotton Colliery
I had a printer/wi-fi problem and didn't have the appropriate cable to test the printer off-line. Mike didn't have one in stock so he lent me the cable from his own spare printer! Both Mike and Keenan are so helpful, and what is more, really patient with my lack of knowledge!
Response : Thank you Doreen for taking the time to leave this review- glad we could help!
Keiran
Sunderland
Really good service provided by Mike. Really friendly and knowledgeable. Highly recommend.
Response : Thank you! We knew just how important your files were to you and I'm really pleased that we managed to save them as well! Mike.
Trevor Hartley
Sunderland
Diagnosed dead old PC. Built me a new one quickly. Good build quality and all data transferred. Nice personal touches.
Response : Thank you Trevor! Was a real pleasure to build it for you to exactly your requirements. Mike.
Carrie-ann...
Sunderland
He was lovely sorted out my work laptop that had wine spilt all over the keyboard, really inexpensive, great service fast and chatty - would recommend totally thanks Mike x.
Response : Thank you! Much appreciated that you took the time to leave a review. Mike.
Rosemary Parkinson
Sunderland
Took my laptop down today the keyboard was broken, Mike fixed it in 15 minutes while we waited, great service at a reasonable price.
Response : Thank you for taking the time to write this review, Rosemary. We were a little lucky that I had a replacement in stock! Mike.
Bolaji Ismail
Washington
Mike offer great professional service and I'm really delighted with his honesty in handling computer problems. He tells you the truth exactly what it is and the fact that you don't have to pay a penny until he fix something on your computer makes his service quite unique. Excellent service!
Response : It was great being of service to you as well- thank you for taking the time to leave a review! Mike.
Leigh Chalk
Seaham
Took my laptop into Sunderland Computer Repairs as it wouldn't boot up. I was kept up to date on progress. Thought the issue had been resolved with a new battery but before I even picked the laptop up had a text to say it was up to it's old tricks. Due to the age of the laptop I was advised it wouldn't be worth the money it could cost to identify problem and repair. Laptop not fixed but no charge either and they had it for 2 weeks. Wouldn't hesitate to go back.
Response : Thanks Leigh- some we win, and some we don't! I always try to be honest- I wouldn't like to get ripped off myself and I always try to see things from the customer's point of view. If it ain't worth it, I'll say!
Richard Hartley
Sunderland
Desktop went to black screen and could not fix using advice from internet. Found Mike on Google, very helpful on the phone and he explained what he thought best and worse case scenarios and costs may be to repair. Took my machine to Mike's shop on the afternoon and it was ready to collect first thing the following morning, good as new, with a best case scenario repair which was very reasonably priced.
Response : Thank you! Was delighted to help. Mike.
Mick Johnson
Sunderland
Emailed Mike with a problem I had and he got back to me immediately. Took my PC for repair, and, at last I have found someone who talks a language I understand, gives you straightforward information, and keeps in touch with updates. I highly recommend Sunderland Computer Repairs.
Response : Thanks Mick! Much appreciated that you took the time to leave a review. Mike.
George Butler
Peterlee
I found Mike's Computer repair shop via Google, as I had very poor service and repair from my local computer shop in Peterlee. This is the second time that I've had my samsung laptop in for a powerjack repair-i just wish that I found Mike's shop first - I would not have been ripped off 1st time elsewhere. I found Mike to be honest, polite, friendly and above all professional in his work - Im very impressed by the high standard of work carried out! Cheers Mike - Well worthy of 5 stars for a job done right ! .
Response : Wow- thank you so much- just sorry that you had to travel so far to get the job done right, but glad that you did. Thank you! Mike & Kenan (who actually did the work! ).
Eddie Stephenson
Sunderland
Would highly recommend Sunderland Computer Repairs - they kept us updated with all they were doing and what was needed, no over top prices either - thank you Eddie and Joyce Stephenson.
Charlie Reavley
Sunderland
I approached Mike to solve a desktop PC issue - the hard drive had crashed. He kept me informed of his progress on the repair, the work done and potential costs; the happy ending being all data recovered with my machine up and running again. All in all, great service and customer care. I would unreservedly recommend Sunderland Computer Repairs!
Response : Thank you Charlie! Your machine was here during one of the busiest periods we have ever had so I'm so pleased that you feel the service didn't suffer! Mike.
Grant Walton
Sunderland
Took my old laptop in for a repair it had a virus a bad one at that mike sorted it out no problem excellent service nice chap reasonably priced as well would use again….
Response : Thanks Grant! 'Costs nowt to be nice', as my Grandma says!
Niki H
Southampton
Mike is a rare find in today's world, kind, trustworthy and fair. When I first encountered him a few months ago, he patiently gave me much free advice regarding my laptop battery. So when the same laptop did a Humpty Dumpty, landed on the floor and didn't get up again, my first thought was to send it to Mike. A few days later my computer was returned to me sparkling clean both physically and mentally. The new battery and hard drive installed and all at a very reasonable price. Mike also texted me throughout the process, never incurring costs without my consent. Thank you Mike!
Response : Thank you Niki! Was a pleasure to help. Mike.
Richard Renwick
Sunderland
After a week of following worthless advice obtained via a Google search, I emailed to SCP with my problem; "No sound device installed". I received an email advising the installation of two freely downloadable programs. This I did and the problem was sorted. BODACIOUS! Richard.
Response : Thanks Richard! Much appreciated that you took the time to comment- cheers! Mike.
Brian Robson
Sunderland
Excellent service at a reasonable price. They brought a MACBOOK Pro back from the dead that I had thought might only be good for spare parts. I was contacted on every issue promptly before they went ahead and did the work and have ended up saving money. I would highly recommend using Sunderland Computer Repairs for any Mac service and repairs.
Response : Thanks Brian! T'was a bit of a challenge, but that's what we like and you ended up with a nice Macbook Pro to play with. Win-Win. All the best, Mike & Kenan.

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