South London Foot Clinic

I received assessment for planter fasciitis from Peter Gauntlett, mid 2024 and subsequently raised complaints both directly to Peter, then a recent escalation to the HCPC due to lack of poor service received. The assessment was extensive, but the customer service and follow-up was below par. Peter whilst pleasant enough, he appeared bothered /dismissive of my queries and not fully prepared for the appointment. I was given an expensive treatment plan, written on whiteboard (nothing printed provided). Subsequent reviews of reputable clinics confirmed that the costs were higher than standard. It took, over 3 weeks to be provided with access to the online portal and over 3 months for my scans/ultrasound scans. All of the above culminated in an abusive/unhinged phone call from Peter, once I’d escalated my concerns to the HCPC. Mine is not an isolated case, but I would suggest due diligence is undertaken, but as for any service clients should escalate externally if they have concerns.

Would not give a star if I could. I have contacted the practice on several occasions for their complaints procedure for the treatment I received by Peter and I'm still yet to hear back. I found Peter to be insensitive and rude (all of which I flagged with the practice manager, and was told, 'he's always like that. ) Once made aware, Peter called and offered a 'complimentary' shockwave session. I declined and asked for a refund instead as '100% Satisfaction Guarantee or your money back' is stated on the clinic's site and was told by manager that it would be honoured. Issues I encountered with treatment:1. Told by Peter that there was nothing wrong with my leg, I have since been diagnosed with peroneal tendonitis. 2. Have not received refund since it was offered to me. Is extremely unprofessional not honouring an agreed refund. Avoid being treated here. There are plenty more empathetic, professional and friendly services in South East London that you can go to.Moreexpand_more

5 starssssssssssssss.

My toenails have been a major problem for years. They caused much discomfort and embarrassment - I was too ashamed to wear sandals in the summer and I could not face showing them to a chiropodist. A neighbour spoke so highly of Peter and persuaded me to book a home visit - the best thing I have ever done! He put me at ease straight away and immediately diagnosed a bad case of fungal nail disease. He assured me that this was perfectly treatable and recommended a liquid product which I could apply weekly. He did warn me that it would be a slow process but if I persevered I would eventually have normal toenails again and he was right. Peter continues to look after my feet and his extensive knowledge has been invaluable on several occasions. He is always personable, punctual and professional and I would thoroughly recommend him.