Sonic Direct

Since I recently purchased a TV from Sonic Direct due to the excellent Trust Pilot reviews listed here, I wanted to share my horrific experience of dealing with Sonic Direct. The Customer Service email extracts are in quotations below. The Samsung television arrived broken in that it would not turn on. Whilst I don’t believe this is Sonic Direct’s fault, the resultant customer treatment was appalling. “For the engineer to visit you need to either send samsung some photos or go through their troubleshooting on the phone. ”. Initially it is my responsibility to fix the television. I have to phone Samsung on their premium rate line, set up an account and arrange for an engineer to come out. “I have spoken to our service team, which are normally very busy, but they have agreed on this occasion to allow this TV to come back to us to be tested within our office. ”. Seriously? They have sent me a non-working TV, would not even turn on and they are doing me a favour? “I'm afraid we can not reserve another one for you as if the testing does not flag up any faults then it will have to be sent back to you, as we have previously discussed. I'm sorry if this doesn't reassure you but we do have stock available if we need to send you a replacement after testing. ”. Sure enough, despite my request, by the time they had confirmed the TV as not working they had run out of stock. Not only that, the TV I wanted had been discontinued. They could only offer a shop soiled TV with a measly £69 discount. “I'm sorry that you have missed the football and that it is taking a while for the TV to be returned to us for testing before we can then return it to you. ”. It took 7 days for the TV to arrive back to them and for them to test it. They paid for the slowest cheapest return service possible. “Please be reassured that we are not capable or qualified to repair technical appliances, I have an engineer who is going to run some tests to check and confirm the problem you are having. We have done this as a goodwill gesture for you since Samsung were not willing to do it instead. ”. A goodwill gesture! Can you believe the cheek? My final and only option was to ask for a full refund. The time and energy wasted has been disappointed.Moreexpand_more

Review stars say it all - everything exceptional from ordering to delivery, the two delivery men are the best advert any company could wish for, pleasant, polite and couldn't have been more help. Ordered a Hotpoint washer and it was delivered and unpacked within 24 hours. Will definitely recommend and it will always be my first port of call for anything electrical from now on.

I have used all the major online retailers over the years and, without a shadow of doubt, Sonic direct are way ahead of all of them. EVERYTHING arrives the day after ordering, emails are sent with invoice and tracking details almost immediately and the guys on the phone are knowledge, could be more friendly and helpful and, if they don't have the answer, will call you back once they have it. Outstanding service, the best I have come across and the LOWEST prices. Shop here with complete confidence.

Great service from start to finish. Steve on sales to the delivery, many thanks I'll be back.

I ordered a washing machine (mine had just died) from Sonic Direct after finding them on Google shopping - they were the cheapest by over £25 and delivered 2 days after I ordered - they removed my old appliance as well - outstanding service and value.

Sonic run out of stock they sorted it out and fully refunded me.

Great price, great service, delivery chap was very helpful. Could not have been better, will recommend and use again.

I purchased a washer from Sonic Direct - it was £45 cheaper than Comet - they delivered it the day after I ordered it, and took away my old machine. I would highly recommend this company.

I went to sonic megastore to find a new tv, i don't have much knowledge about tv's but when i visited sonic the staff were very helpful & knowledgeable, also i got a very good deal, i will defiantly be shopping with sonic again.

Sales person was very helpful and knowledgeable, i am very pleased with my purchase and would shop at sonic megastore again.