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SilverSurf

65 Reviews
Top Rated
Member 14+ Years
397298
Blandford Road
Poole
Dorset
BH15 4BD

Mobile:
07551 66****


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Mon - Sat: 09:00-22:00
Sun: 12:00-16:00

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Member since : 2 Oct 2011
Manually reviewed : 10 Dec 2011
Last updated : 16 Dec 2024

About SilverSurf


Derek offers friendly, patient, affordable, jargon-free home visits between 9am and 10pm daily. Helping clients throughout the Poole, Bournemouth and Christchurch areas. Help with all computers (both Windows and Apple) and other technical gadgets found around the home. Please phone for advice and a fixed price quote with no hidden charges. Help with installs, upgrades, security, data recovery and general computer related issues. Computer tuition for first-time users is also available.

Derek has many years' experience in the IT Customer Service sector and is able to explain computer related issues in plain language. This jargon-free approach has the aim of reducing customer reliance on future call outs.

Home visits can take place any time between 9am and 10pm, Monday to Saturday.

BACKUPS: Computer hardware does sometimes fail. So, to avoid losing important data, make regular backups. Need help with this? Please do not hesitate to phone SilverSurf.

65 FreeIndex Reviews - Ranked 57th out of 640 UK Computer Repair Companies

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Les Bunce
Poole
Derek has carried out work on my laptop twice, both times quickly and at a good price. I’m happy to recommend him and I wouldn’t consider calling anyone else to help out in future. Les Bunce.
Mr Davidmenet
Bournemouth
Derek sorted both my friend and I out with basically the same activities. He set up and sorted out One-Drive and 365 subscriptions and provided training/familiarisation. Set up a spare laptop for travelling and synchronised this with our main PC. He wiped some old equipment clean. He also set up a a second back-up system He arrived at both addresses punctually and was polite and courteous throughout. His expertise was shared generously and clearly. Also excellent value for money.
Terry Mullen
Wimborne
The water-cooling unit on my PC had failed and therefore needed replacement. This was done for me in under a week along with rectifying a minor start-up problem. I was also given lots of helpful advice and I have no hesitation in recommending SilverSurf PC unreservedly.
Ian Lovell
Poole
Derek provided sound advice, then helped with the setup of a new Windows PC, software installation and file transfer. Overall a professional and knowledgeable service.
Luke G.
Drighlington
We had a member of staff based in the same town as Derek who carried out the work for us, everything was as expected, prompt and friendly. I would recommend Derek for his services!
R White Cabinets
Poole
The PC running our CNC Boring Machine was down. Derek was able to sort out the problem (data corruption on the disc) and get it back up and running in a couple of hours. In the unfortunate event of one of our machines going down again we would definitely call Derek!
Lesley Clifford
Dorchester
Derek was able to retrieve photographs that we had thought were lost. Fast and efficient service with jargon free advice.
Richard Drew
Poole
I was very impressed by the service that I received, Derek arrived at my house later on the morning of my call. He very quickly resolved hijack the issue that I had experienced and then went on to do a general clean up of my laptop, at the same time he offered general advice on management of my system. All in all, excellent value for money, Richard Drew.
Andy Moore
Poole
Derek helped with a desktop that was stuck in a loading loop. He was extremely knowledgeable and helpful. He even helped with another laptop issue whilst fixing the desktop. He's also very reasonably priced. All in all I couldn't recommend highly enough.
Sue Brown
Poole
Fantastic service from Derek Mitchell. He tidied up my laptop and sorted out an email folder issue I had with my iPhone and iPad after switching broadband provider. Can highly recommend.
Ray Bona
Broadstone
After migrating to a new iMac, I encountered a software problem I needed help to solve. I hopefully engaged the services of Derek Mitchell of “SilverSurf”, and it turned out to be a brilliant decision. He paid a home visit, and within less than an hour, he had solved the tricky problem and left me with a fully functional machine! He worked quickly and was thoroughly familiar with the intricacies of the Mac OS. I unreservedly recommend “SilverSurf” if you have issues with your Mac. Derek is probably just as efficient on Windows PC issues, too!
Paula Stevens
Poole
What a relief! When your laptop malfunctions it's so stressful! SilverSurf was recommended by a neighbour, and I couldn't be more pleased with the service. Rapid attendance, calm and methodical, discreet and knowledgeable, my issue was quickly identified and remedied and I was back in action. All my settings maintained, a few sensible suggestions to update my security protocols without making me feel silly. And all at a reasonable price. I'd thoroughly recommend Silversurf to anyone with pc/laptop technology issues.
Tony G.
Poole
Great service. Managed to recover all my pictures from a very damaged hard drive. Highly recommended. Derek was great and kept me up to date on his progress.
L. Wright
Poole
Very efficient and did a great job.
A Holmes
Edmondsham
During the last 12 months Derek has helped with a number of issues arising from a migration to a new laptop with Windows 11. He is very knowledgeable but takes the time to calmly explain the problem and the required solution. He does not take control of the device but talks you through the process so that you can resolve the issue should it occur again. His fees are very reasonable. I would certainly recommend him.
L Bunce
Poole
Derek completed some work on my laptop and I'm happy to give him a 5 star rating. Price good, communication good, job completed on time. Next time I need some laptop work done, I'm going back to him.
Pauline Riches
Poole
I'm a senior citizen, new to the area and had a very sick laptop, I was uncertain who to contact. Owing to the positive reviews, I chose Derek who turned out to be the perfect choice. He patiently explained as he fixed my laptop. I would recommend him as the " Man Who Can. "Thank You Derek. Pauline Riches.
Peter Woodroffe
Poole
Derek rides to the rescue once again. No matter what damage I inflict on my computer, he puts it right.
Raymond Davies
Poole
Work completed quickly and satisfactorily and the cost was very reasonable. Would not hesitate to use the service again.
Helen and Simon
Poole
We cannot recommend Derek highly enough - he is fast, efficient, clearly very knowledgeable and good value for money. Thanks Derek.

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