Unfortunately, I have experienced a catalogue of errors from Silverstone Fleet Management all of which has cost me money! Initially I was provided with a final quotation for a 3 + 23 deal. When the final paperwork arrived I was required to pay 4 + 23 even though I had am email from Silverstone confirming that the deal was 3 + 23 payments. The annoying thing was that I could have got a slightly better deal elsewhere if the quote and order documentation I received had stated 4 + 24. As I needed the car I had no option but to pay this. Now I am trying to negotiate the return of my vehicle I find that the 10p per mile excess mileage charge quoted on my order as inclusive of VAT in actually exclusive! The response from Silverstone - This was an error on our paperwork but the right figure was on some other paperwork so we can't help you. Very poor service! Avoid! In response to the reply below - the offer was £180. 00 which I accepted as I needed the car and was clear that I was not happy about accepting at the time. In regards to the excess mileage charge your paperwork does not only not state + VAT but actually says 'All payments are inclusive of VAT.'.Moreexpand_more
Response : Dear Nick, thank you for your review. As discussed, the situation on the first instance was an error on our part due to a member of the team leaving. We acknowledged this and waivered our processing fee to save you £358 which you accepted. The 10p on the customer order did not state + VAT but on the financial agreements you have signed did have all figures stated. Now that the car is due to go back with excessive mileage you expect Silverstone to pay the VAT element of circa £500. We will do everything we can to resolve any issues, but the paperwork has been signed by you and you knew full well of the excess mileage.
You seem to have a vendetta with Silverstone, hence your last email 'Trust me Scott, I wouldn’t dream of dealing with Silverstone again. I will make sure I spread the word where possible' - I am sorry you feel this way.Moreexpand_more