Surprised and disappointed to be submitting a very critical review, particularly in light of all the other 5star reviews I can see. We had a major failure of our shower pump in early November 2022. We could not find a local plumber who was able to come out at short notice, but were very pleased when Steve said he could come out later the same week. He agreed to fit a new shower pump in our bathroom on 11th November 2012. I paid £429 by Bank Transfer before he left, after he had briefly demonstrated the new pump to us. On trying the shower the next day (12th Nov) the flow on the hot side was found to be quite inadequate. We contacted Steve and were advised to try various things like turning the cold down to match the flows – to no avail. We asked him to come back out to sort it and several exchanges of email ensued. He claimed that it was a long way, and would cost him a lot, and although I offered to pay for his time he eventually became rather aggressive. It became obvious that he had no intention of coming back out. We then called in a local plumber to sort out the job. He advised us to contact the pump supplier (Salamander) for advice. We did, and on describing the model number and serial number we were told that the pump model was discontinued and our pump had in fact been manufactured in 2010. We reported this to Steve on 28th November asking him to come and take the pump out and refund the money we had paid. We have had no response. We subsequently advised him that we will be contacting Trading Standards, which we have now done. Our local plumber has now fitted a working pump. We have of course now paid twice.Moreexpand_more
Response : Well that’s a one sided story. I bought this pump via internet for next day delivery as time was short for these people who had no shower for weeks. It came new in box, Brass bodied twin impeller quality pump. These can sit on shelves for a long time. How am I meant to know, BUT it fully worked. “Briefly “ included a 20min test AFTER waiting nearly an hour for hot tank to heat and testing before that for 20 mins (long shower time). Due to previous plastic pump overheating & melting I think bits of it were lodged on pre-fabricated fibreglass multi jet 1980’s shower unit which blocked something after usage.
I cannot help this. Pestering me via calls and text on Saturday/Sundays and evenings I asked him to stop that as I will come to do it but he said he would get someone else. He also lives a 40 min drive away from me so it’s not like I could “nip over”. And here we are today!Cannot keep every letter writer happy. Supply me back everything I supplied you in the condition you got it and fuel/time and I’ll refund.Moreexpand_more