Member since : | 30 Jan 2008 |
Manually reviewed : | 4 May 2022 |
Last updated : | 4 Dec 2023 |
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Their services are phenomenal as they provide 24*7. Their home security alarm is easy to use even family member can operate alarm system easily. It is secure and easy to install. Their wireless system lots of time and keep you hassle free… I will recommend to everyone to purchase their services.
We had a very competitively-priced alarm system fitted by SecurityCam Ltd. When we moved into our new flat. They were really flexible on the phone when arranging the installation and when their engineer arrived he was punctual, courteous and happy to answer lots of questions. Since our move we have had various problems with water leaks which may possibly have meant uninstalling and then re-installing sensors and so on and have had really helpful advice from their admin office each and every time. We have had exceptionally good customer service all the way and on our own experience I have no hesitation in recommending this company to anyone looking for home security.
We had a COP home alarm system installed November 2013. Since then we have had repeated runs of falls alarms. Currently on the third. Each time it was the same sensor triggering the system, and each time it had to be replaced. The problem is made worse by the fact that we travel frequently and as a consequence the people on our "call list" are phoned. Very embarrassing. In fairness, the company has responded promptly every time to replace the sensors, and we cannot complain about their service. But the fact remains - we've had a number of problems, and in our view have, so far, not got our money's worth. In summary: the equipment is not performing well (in our experience), but the company provides a good service.
I was happy with the product; a basic security system that fulfils all my needs in the home. The customer service, from first call through to installation with a very friendly and patient engineer - who went through the whole system and all the step with me - was exceptionally good. I would certainly recommend these guys to anyone.
Customer Manager and team was very helpful in making me choose the level of security i needed for my house, and carried out work profesionally. Engineer who insalled my system was very polite and helpfull and explained everything about working of the Alarm, great service to your team and thank you.
The Service Engineer was very helpful he was polite and gave any information that he was asked for, he was patient when explaining how things worked his service was exceptional, The Person who called when I originally phoned was also polite and friendly and helpful when he visited. Office staff are polite on the phone. THe whole experience was quick and the General service was of a high quality.
The whole transaction took one phone call and two emails, very good service. The engineer on the day took me round my house and explained options to me before he fitted the alarm and started to drill. All the staff I have dealt with have been courteous, efficient and friendly. Recomended.