Scarletts Parrot Essentials

I definitely would NOT recommend Scarlett's Parrot Essentials - misleading and incorrect product descriptions (and refusing to cover return P&P costs), unable to answer questions on their own products, shocking customer service and they remove any reviews that aren't 100% positive from their website! There hasn't been a time in my life that I haven't had multiple pets - both growing up and as an adult. This includes multiple birds - a Senegal, a Cockateil, Canaries, Pionus Parrots… And we're currently looking to get an Indian Ringneck. So I'm an experienced pet and bird owner. Despite that, when looking to purchase another cage recently, I wanted to make 100% sure that I was making the right decision. So I contacted SPE for information on their own branded cage, being as some of the vital information was missing from their product description. Sadly, they couldn't answer a simple question about which birds it is suitable for… I have now bought a cage elsewhere as I do not trust a company that is unable to answer simple questions on their own branded product! Prior to contacting SPE about the cage, I had already placed my first order with them for some bird toys. They arrived today and although I was happy on the whole, I would not recommend. Multiple items had strings of glue coming off them. One item was missing the 2 clips to attach it to the cage. One item was tiny and was missing a part… But worst of all, one of the items was totally different to what was advertised! I understand that bird toys will have slight variations, however this was not a slight variation - the product was a completely different shape, it was totally different colours and totally different toys / components! When I contacted SPE about the issue with the 1 toy being totally different, I requested a refund. SPE weren't the slightest bit interested, however, and I was told I could only have a refund if I returned the item at my own cost. I wasn't happy but knew I wouldn't get anywhere with them. All I could do was leave a negative review on that one product to warn others, and write mixed reviews about some of the other products. I'm happy to give credit where it's due, but will be honest when there are defects, parts missing or when items look nothing like the product photo! … Clearly SPE didn't like this as they removed all 4 of my reviews from their website! That was the final straw for me, I'm afraid. Purposely misleading their customers and hiding / removing reviews is not acceptable, and I simply cannot trust a company who conduct their business in this way. I'm really disppointed as they're obviously a well-known company and they show their products on Facebook, which I liked. I only wish I'd seen that 1 item in real life before purchasing, and I wish I'd known how misleading and untrustworthy they are!Moreexpand_more

Won't buy from here again after being a loyal customer. Sending alternatives without contacting me when something out of stock that my birds don't even eat, and being told I can't get a refund. Lied to me too about T&Cs, raised with PayPal and got everything sorted how it should be. Do not recommend this company.

Great service great prices and every product you could wish for. Been using this company for 4 years now and never had any problems as long as I own a parrot il carry on using. Keep up the good work.

Fantastic company. I've been buying my stuff from scarletts for the last few years and never left disappointed with my items.

Use regular, outstanding service, quite happy to answer queries and give advice about products best suited for your needs. Quick delivery.

Love Scarletts, have always gone above and beyond for me and my birds, generous with their time when you need help and advice, great value for money, great delivery, great customer service, great products, no complaints from me or more importantly my flock!

Iv ordered my birdy stuff from scarletts. Everything I have ordered iv always wrote to her first and she has told me if its ok for my birds or not (toy wise so I dont buy to bigger toys). Could not say a bad word against her. Always happy to help me when I message sometimes thats a lot lol.

Purchased a travel cage and a UV lamp for my lovebirds. Fantastic quick service. Also very helpful and gave me alot of advice about the products I wanted to buy. Highly recommended to all.

From the very first time I ordered from Scarlett's I was very impressed, fab service, wow super quick delivery, never failed to be anything other than extremely helpful on the phone… I ONLY ever order from SCARLETTS…….

I have used Scarletts for many years and you wouldn’t find a better service…. Massive stock…. Great prices …. Super fast delivery and first class personal touch service …. If you need some advice or just questioning cage sizes or suitability scarlett is happy to assist with any queries … Top team xxx? .

Iv been using Scarletts for a few years now. Its always been a good service quality products reasonable prices. Ordering is easy and delivery is fast. Wouldnt order my birdie things from anywhere else. 10 out of 10.

Fast and efficient service - Items packaged well and it's always great receiving the parcel, Freddy Parrot thinks it's Christmas every time - he loves these hand toys, I stuff them with peanuts and he decimates them. The food choices are more than enough and Freddy loves the hemp, I wonder why?

Ive always used Scarlett's for my parrots and I wouldn't use anyone else, the quality of the products are great and so to is the customer service, I've always found Scarlett's helpful when I've needed to know anything and she is always willing to offer help and advice.

You've always there to help. No matter what. And give great advice. And your delivery service is very good.

I only order from scarletts for my birds. Its all birdy safe scarlet is always there to help and advise if needed. I wouldn’t shop anywhere else regardless of the negative comments I have never had a problem and would highly recommended.

I get everything from this place for my parrots. Very friendly staff and will bend over backwards to help. Reasonably priced and excellent customer service too. I highly recommend this shop.

Love buying from scarletts always found her very helpful forgot to put something on my order so phone and she added it for me , love all her different toys she has my parrots love everything I buy and the delivery is very quick x.

Many years great service from a very knowledgeable business. Email help with my macaw was gratefully received too. Wouldn’t shop anywhere else for my flock.

Great supplies and first class service.

I have used Scarletts Parrot Essentials for some time now. Running a rescue is no easy thing and they have always gone above and beyond to help the birds in our care, even going as far as sending free samples when we had an extremely poorly conure that was not eating. They are excellent value for money, always on the end of the phone if advice is needed or in messenger on Facebook. I recommend them highly.