Reloux

I used Reloux to move from London to Italy. I also had them store my goods for several months. This was a complicated move since I did not know where I was moving yet in Italy and also the process got delayed 3 months. Regardless, Reloux handled it very well. Yev was a legend and always responsive to my asks well (and immediately). The furniture arrived in full and with virtually NO damage. On top of that the price was competitive. So yes… I 110% recommend you use this company for your moves.

Fantastic service from start to finish. Very friendly and efficient packers. Made the most stressful of times much, much more manageable. It was worth every penny to have the whole move taken care of.

I had been planning a move back to the UK from Bodensee, Austria for over three months, and selected Reloux on the basis of quality reviews and from perceived quality from their web-site. It was a good decision. From the first interaction, Yev and his team were responsive, understanding and thoughtful about all aspects of the project move. At all times over this three month period, the Reloux team were a huge support, always available and accessible. On the day of the move from Austria, the team were highly organised, motivated, friendly, polite, careful and thorough in all they had to do. They made the experience as stress-free as possible. There were some late complications, all around customs difficulty at border controls, but Yev responded to the challenge and found a solution, one that delivered the shipment home in good time, and on schedule. Credit for this. Overall; a quality business, offering a first rate service, both in the project planning and execution. Highly recommended, very trustworthy. .

We had a really great time with this company moving from London to Geneva (CH). Communication was excellent from start to finish, often even outside normal business hours. The packaging was flawless, fast but also with extreme attention to all the smallest details; the materials used are really excellent: very resistant cartons, adhesive tape that detaches easily from them - to facilitate the recycling of the carton - but which, at the same time, seals them very well. The agreed price was the lower of the three quotes we had asked other companies. Delivery was also very fast and perfect: everything arrived at its destination without the slightest damage. Highly recommended!

Reloux were friendly, fast and first rate in every way. Our home was packed swiftly and with great attention to detail. Communications and timings were excellent. They worked tirelessly and thoughtfully to make our move efficient and stress free. Great value. Highly recommended.

Used reloux for a local UK move, great service and attitude.

Moved with part of my lab from Oxford to New York. All in all was a great move, there was some delay on the US side due to customs clearance, but the agent kept me well informed on the developments.

Moved from London to Zurich. Smooth service, exceptional packing crew, good attitude. There was an issue with parking at the delivery place, but the guys got sorted in the end.

RELOUX team did fantastic job few times for me. My job is a constant movement from town to town and they were always very flexible and helpful. Another thing is, nothing has ever been damaged since I’m using Reloux’s service. Full professionalism from the beginning to the end. Usually I'm too lazy to give ratings to companies but this time I would have felt guilty if I hadn't left 5 stars! Highly recommend!

We moved house in early November and reloux were amazing. They arrived at the time stated, packed all our belongings into 20ft container. We moved into our new property and again they arrived promptly in Cape Town, South Africa. Their staff are exemplary and everything was done with extreme care and nothing was too much trouble. Excellent service.

Do not use Reloux. We moved from UK to USA in June 2020 and we finally received our shipment towards the end of October. The company had blamed the major delays on Covid, which granted shipments were backed up a bit but not as long as it took our shipment to get to us and also the process working with Reloux was a nightmare. Our major complaints regards Reloux are the lack of communications, transparency and follow-through we have received from Reloux. Since our initial consultation, Reloux said all of the right things about our international move from London to the US and quoted us a 8 week turnaround. But as the move unfolded I soon realized he over promised and under delivered. 1) The person I dealt with in the beginning was responsive and promised a smooth execution but once we paid for the shipment the communications dropped off. I had to chase him to get answers about the status of the shipment. And on the rare occasion that I got a hold of him live, he always had an excuse or evasiveness as to what was going on. 2) The Relocation manager was NOT transparent with us at all. We specifically noticed that he removed pertinent information on moving documents that he sent to us to sign. So we lost trust at that point. The movers recorded cubic meters on the form we signed on moving day and a few days later he sent us the same form with the cubic meters and our signature erased from the form. We asked him for the original form but he was very reluctant to share it with us. We tried to understand the charging structure from him, and when I pushed him on contradictions in his explanations he actually threatened me that he would charge us for storage if I kept complaining. As with the person I dealt with in the beginning, we never received any proactive updates from him and I always had to chase him. It was evasiveness the whole way through. Imagine being met with complete radio silence about all the belongings in your house. 3) We were never notified when our shipment would be delivered. The delivery company in the US called us the day of to ask if we would take our delivery today. We were not ready to accept about 150 boxes in an hour. Luckily we were able to reschedule with the local delivery company which they were great to work with. They also explained that they were not given any notice from Reloux of when the shipment would arrive in their warehouse. 4) When we did complain to management, she offered us £200 as a ex gratia payment if we would keep out mouths shut. I ethically will not do that as to why I am sharing my experience with you. 5) I am attaching some pics of what your stuff may look like if it were packed by Reloux. The management claims that shipments shifts a little during packing but pictures will show you it is not shifting that is the issue. Of course COVID is going on. We have experienced that in our own jobs and in working with our own clients on their Covid delays, we've experienced delays in our personal journey of moving across continents, and in myriad other facets of daily life. In all that, the only serious issue we’ve had and the only complaint we’ve made is with Reloux, because the lack transparency and communications and the complete loss of trust from the management team.Moreexpand_more

I was moving from London to Madrid for work, reloux team communication was excellent from the initial quote to packing date / delivery date. Extremely efficient and friendly service. Would definitively recommend reloux to everyone for a fast and amazing service.