Member since : | 25 Sep 2009 |
Manually reviewed : | 12 Aug 2019 |
Last updated : | 7 Nov 2024 |
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I can’t rate Rainbow Sugar craft highly enough. We wanted a french wedding cake ( croquembouche) for our wedding in Edinburgh to reflect that we now live in France. The cake was absolutely stunning a real show stopper. The craftsmanship that went into it was there for all to see and they were lovely to deal with. So If you are looking for a cake for any occasion they are the people to go to.
We are absolutely thrilled with the services provided by Rainbow Sugarcraft. To start, the cake's presentation was an exact match to our vision, and the taste was simply exquisite – a real crowd-pleaser! What truly sets this company apart is their exceptional customer service. Mandi and David treated us with the utmost importance and made every step of the process effortless. It was as if we were dealing with old friends rather than vendors. Opting for Mandi and David to craft our wedding cake was undoubtedly one of the wisest decisions we made. Thank you, thank you, thank you.
I ordered some wedding favours I was told this would be delivered nearest to the time of the wedding due to the perishable contents. Four days before I was due to leave for the wedding they had not arrived and when I chased as I was told they had been sent five days previously, sent a copy of the post office receipt and basically told to chase it myself! This caused me a great deal of stress - simply posting item does not guarantee that it will be delivered and I had clearly not received the item. Neither had I received a notification that the items had been dispatched so that I could watch out for it. As I would’ve expected the company to know, it is the legal obligation of the seller to ensure safe and timely delivery to the buyer, not the other way round. When I raised this and also when I tried to email and phone the company the next day, they ignored all of my contact. At this stage, I had no alternative but to order component parts to make my own wedding favours, which cost me far in excess of the amount that I had already spent. Again, when I explained this to the company, there was no reaction. After all of this, when I returned home that evening and the ordered items had finally arrived. Despite the fact that the company would have received notification of this once again, they have yet to make contact with me. Aside from all the stress, I am now left out of pocket given that not all of component parts I have ordered to make my own flavours can be returned for example, the perishable sweet items. Awful service from beginning to end. Regardless of the quality of the finished items, the whole experience has tarnished by a complete lack of customer contact and care. .Moreexpand_more
Our friends said they would organise our cake and I have to say, I was worried but they made a fantastic choice. The cake was delicious and looked absolutely amazing. Our guests loved it too. We had two separate layers, vanilla and carrot (the carrot cake was my favourite). I would highly recommended Rainbow Sugarcraft to anyone. Thank you Mandi and David, you did an amazing job.
Highly recommend Rainbow Sugarcraft cakes! We booked these for our wedding day and they did not disappoint, the cake was incredible, we had 2 layers, both different flavours and it went down a treat with all of our guests. From enquiring about the cake to it being delivered on the day, the correspondence was fab! Thank you so very much!
Fantastic service from Mandi and team. Great communication from the point of enquiry until completion of our order. We (and our guests) loved our cake - the top (fruit) layer especially was to die for!
Can’t thank Rainbow Sugarcraft enough for our amazing croquembouche! My fiancé is a pastry chef so we really wanted one of these for our wedding and this piece montee certainly didn’t disappoint! It looked and tasted spectacular and all our guests loved this traditional French wedding cake. The light choux buns were filled with the most delicious vanilla crème patisserie. We also ordered a regular wedding cake, decorated with handmade flowers, it was also delicious and looked stunning. Our guests though the flowers were real. Can’t recommend this company enough if you want a beautiful cake that also tastes as good as it looks. Thank you Rainbow!
I have only positive things to say about Rainbow sugarcraft. I contacted Mandi and her team to have a croquembouche for 140 people made for my wedding on September 3rd 2022. As a French national, it meant a lot to me to have a croquembouche as my wedding cake, because it’s tradition in France to eat one at every religious celebration (baptism, first communion and so forth). Mandi and her team were already extremely busy but moved things around knowing how much it meant to me and my family. They were very responsive by email, delivered the cake without any issue, and even took the time to send me and my husband a very sweet message a day before the wedding just to wish us a great day. In short, their customer service was impeccable! More importantly the croquembouche was delicious. We had guests coming from 30 different countries and all of them, including French ones, commented on how impressive it looked and how tasty it was. Thank you so much Mandi, you’ve made our day !
The croquembouche was fabulous it was so different and admired by everyone. The scottish guests had never had the experience before it was so much fun. Everyone seemed excited by the cake. It was delicious too. ‘The Scott’s’ spun sugar on top of the croquembouche was a fabulous addition. Mandi and her team were fantastic and very helpful.
These guys made our wedding cake for us for our extra special Hallowedding this year and it was utterly incredible! The attention to detail was out of this world! The cake looked so good that people thought it was a decoration! Not to mention how delicious it was once we all sat down for a slice! A wonderful company with super friendly, professional customer service. Highly recommended!
Our wedding cupcakes were amazing I got! Even better than we had hoped, the cake tasted delicious, would highly recommend these guys!