Quzo

Where to start with these lot… First I order a UPS from Quzo on the morning of 06/03/2025. Money goes out my account and to them via PayPal. I check the order status throughout the day, nothing seems to change. I send them an email on 07/03/2025 at 5pm asking when it'll be dispatched. No response. I continue checking the order status page which now says it's been handed over to the courier, but underneath that it says 'Preparing for delivery' I send an email to their support address on 11/03/2025 at 5pm. No response. I send another email on 12/03/2025 asking when it'll be dispatched. No response with no change to the order page. On 13/03/2025, the estimate that it's due to be delivered, I get an email telling me '…The payment did not go through and your order was automatically cancelled. '.I respond telling him I have emails of the receipt of payment via PayPal to his company of the amount of £407.30. He continues to lie and tell me the payment was cancelled and proceeded to tell me he can't sell something for free, when he is the one who cancelled the payment?This company is a fraud. It is clear they cancelled my order and payment several days after taking my payment, then decided to lie to me and tell me my payment didn't go through. On top of all that they increased the price of the item to over 2x the amount I had paid on the website's listing. Dodgy company with dodgy communications. Do yourself a favour and stay away.Moreexpand_more

I purchased a mouse from Quzo. After just over a year it developed a fault. It had a 3-year warranty and Quzo directed me to the manufacturer. The manufacturer was helpful and tried to fix the fault but eventually said that Quzo were required to replace the faulty mouse under the warranty. I asked Quzo to do this but they refused - they offered a discount voucher towards the purchase of a replacement instead. Their excuse was that the mouse was now more expensive. However, the manufacturer would have been reimbursing them so they would not have been out of pocket. The manufacturer also contacted Quzo and asked them to replace the mouse - they still refused. This was in breach of the sale of goods act and disgraceful customer service. I shall never purchase anything from them again and I would advise you to look elsewhere too.Moreexpand_more