PSS International Removals

We moved from UK to new zealand and used PSS to ship our stuff out. I sent lots of tools and some household stuff out. Since I first phoned them for a quote I had nothing but trouble but the straw that broke the camels back was when I received an Email from the NZ port where everything had been delivered to say the documents PSS had sent them were illegible and I had to detour from my holiday to redo all the documents they were supposed to send them therefore doing PSS's job for them, costing me time and money! Listed below are the other Mistakes PSS made:- Repeatedly got my name wrong after being corrected about it repeatedly- Failed to inform me of Customs charges I ended up having to pay once in New Zealand to release my goods - Failed to inform me of 1-2 weeks Customs delay in picking my tools up from customs- Shipment took longer than 12 week time frame quoted to reach Christchurch- Failed to inform me of insurance charges when quoting me, (I only found out when I was invoiced). - Some members of staff were quite rude and dismissive when I phoned up to question stuffBasically PSS messed up the paperwork, delivered the shipment late, failed to inform me of lots of important details and were generally very unprofessional. The only thing that didn't go wrong is the shipment made it to me in one piece thankfully albeit late! When I emailed them repeatedly to complain they ignored me. I would never use PSS again and would advise other likewise.