Member since : | 28 May 2013 |
Manually reviewed : | 26 Feb 2020 |
Last updated : | 27 Jun 2024 |
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Paid for next day delivery at nearly £30! Waited in all day… no show. Courier messaged to say it would be the following day between 9am-1pm. Waited in again… no show. Checked tracking, not arriving as item damaged in transit! Purchase never arrived or replaced! My emails are ignored, telephone number provided is not connected. Found another number which is never answered. Wish I’d have read other reviews of Power Tools Direct before making my purchase. Asked for refund, email ignored again. Now having to go through hassle of getting my bank to refund my money.Moreexpand_more
I would put 0 stars, but unfortunately this is not possible. I paid for express delivery because I urgently needed the product, but they waited 11 days before sending it. As a result, I paid more when buying the product in the store and also paid twice for delivery because they refused to pay for return delivery. At the same time, during these 11 days I called them and wrote to them to cancel the order, but it turned out to be impossible. Shame. I don't recommend it.
I paid for fast delivery 2/3 days on a Friday I didnt receive until Thursday. I asked for a refund but I was told I orderd it late Friday and they don't work weekends or deliver on a weekend. Which is ridiculous, if they can't provid a fast delivery service from a Friday afternoon then they shouldn't be happy taking my money until Monday. .
Value and customer satisfaction is not dead , it's alive and well at power tools direct. I attempted to purchase a dewalt battery for my cordless drill, , and through an error ( mine ) I received the wrong product twice. Powertools direct showed the same enthusiasm in remedying my error as they did when taking my money for the first order. Good value for money and excellent sevice. I'd strongly recommend them to anyone.
Black and Decker electric chainsaw GK2235 and Roughneck splitting maul purchased online January 2013. Excellent prices, immediate delivery and very securely parcelled. First class communication and service by the company. Tools used to cut up large branches from felled oak tree. Chainsaw more than adequate for the job, simple to use with easy tensioning. Highly recommended products and company.
When ordering any items from Power Tools direct they have always been delivered on time and as quoted on the invoice. If delivery could not be made a message was left as to where the items had been left. The prices compare to other firms are excellent. Well done Power Tools Direct.