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PetStay

893 Reviews
Outstanding
Member 15+ Years
147771
10 Waterside Business Park
Livingstone Road
Hessle
Hull
East Riding of Yorkshire
HU13 0EG

Tel:
01482 30****


schedule Open : Closes at 17:00keyboard_arrow_down
Mon: 09:00-17:00
Tue: 08:00-17:00
Wed: 08:00-17:00
Thu: 08:00-17:00
Fri: 08:00-17:00
Sat / Sun: Closed

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Member since : 12 Feb 2009
Manually reviewed : 17 Mar 2022
Last updated : 24 Oct 2024

About PetStay

Key Services :


Formed in 2005, PetStay has many years experience in the Home Dog Boarding sector, and provides an exclusive home-from-home service to clients throughout areas of the UK.

We provide a exclusive dog boarding service where no dogs from different households are mixed, and you get to meet your carer before your dog/s stay.

Our booking process enables us to select the perfect carer for your dog, giving you complete peace of mind when you are on holiday. You can rest assured that your dog's routines will be followed, and they will be given all of the love and attention they would receive at home.

The company head office is based in East Yorkshire and began franchising PetStay in 2012 and now have over 30 franchise areas and spreading over the whole of the UK.

With over 17 years experience offering a home dog boarding service and with many loving dog carers, the company delivers a professional 5* home dog boarding service to dog owners. The service is designed to cover all aspects of dog care, helping clients to have complete peace of mind when they go on holiday.

PetStay are unique as they were one of the first to be licensed in many areas. Now with 600 dog carers nationwide who are all home checked by PetStay first, then checked by the local authority and fully licensed and insured.

PetStay offer a franchise opportunity by recruiting franchisees to run their own PetStay local branch. At present there are over 30 local branches throughout the UK. PetStay won in 2017 the Smith and Henderson 5* Franchise Satisfaction Award and also were a finalist in The Best Franchise.
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893 FreeIndex Reviews - Ranked 1st out of 87 UK Pet Boarding Service

Rating Distribution

841
 
44
 
2
 
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5
 

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Jane Dodd
Walsall
Photo uploaded by Jane Dodd
After booking a short break, we then faced the trauma of finding someone to look after our Lilac (Lil. ) As we hadn't left her before, we were a bit worried about leaving her and keen to find the exact right person. We decided to use Petstay as we'd heard good reviews. We were put in contact with Maggie. On meeting Maggie, it was clear that she is a real dog lover, and really happy to let Lil become part of her family for a few days. She put us at complete ease. She asked Lil's likes and dislikes, her routine and where she likes to sleep. We were a little concerned about this, as we allow Lil on our bed at night, and we thought perhaps this wouldn't be acceptable to Maggie. No such thing. She said her bed is a bit high, but she has a set of steps, that Lil could use to climb up! After the initial meeting, it was quite a few months before we were due to go on holiday, so we asked if we could meet Maggie again just to make sure Lil hadn't forgot her. Maggie was more than happy with this. She wanted to do everything to make us feel at ease. While we were away, Maggie sent daily updates, with photos. It was clear that Lil was absolutely fine, in fact she was having the time of her life, being completely spoilt. As Maggie said, it's Lil's holiday too! On our return, it was lovely to see Lil so relaxed, and treating Maggie's home as her own. Maggie is a really lovely lady and we definitely would be happy to leave Lil with her again.Moreexpand_more
Alison & Terry...
Walsall
Photo uploaded by Alison & Terry...
What can I say about Margaret and Paul, except they are fantastic! Bayley goes to see them 3 or 4 times a year and I know that he will be looked after as if he was their own. He gets spoilt rotten with fabulous walks and loads of playtime. They send photos and updates everyday which is so reassuring. A huge thank you.
Alison Huzzard
Cottingham
Photo uploaded by Alison Huzzard
I have just collected my Jackapoo Bobby from Sallie the pet sitter. I cannot recommend her enough my little boy had a marvelous time staying with Sallie I received some lovely photos of his walks and his days in her care. With Bobby being so well looked after I could enjoy my break and did not worry about him knowing he was in a loving environment. I cannot recommend Sallie and PetStay enough I shall be using them in the future and recommending them to all my friends.
Brian Taylor
York
Photo uploaded by Brian Taylor
We were worried about leaving Teddy for 9 days whilst we were going on our hols, but Isabella was great and loved having our pooch stay. Thank you so much and we will be coming to you again.
Morag Creighton
Inverness
Photo uploaded by Morag Creighton
When we visited Susan and Brian prior to our holiday, we knew they were perfect for our wee Gracie. She was with them for 10 days, and going by the pictures they kindly sent us, Gracie was a very happy, relaxed girl. We very much appreciate the care and attention she was given. We will definitely be looking for Susan and Brian's services in the future.
Sarah Smith
Escrick
Our 9 month old little girl was looked after by Suzanne, she is still mischievous but Suzanne took this all in her stride. Perfect home to home care.
Maureen Burgham
Leeds
A wonderful lady looked after our very anxious Pomeranian. Mary is a beautiful lady who clearly has lots of patience and truly cares for the animals in her care. Pet stay went above and beyond to accommodate us as it was all last minute. Would truly recommend.
Jo Arundel
York
We used PetStay twice in the space of a few weeks. Tracey matched our dog Woody with a lovely lady, who Woody loved. I'd definitely recommend PetStay to dog owners.
Carol Fleetwood
Harrogate
Photo uploaded by Carol Fleetwood
This is the first time we had left our rescue dog Millie. Tracey at Petstay matched us with Christine and her family in Harrogate. I can't praise them highly enough. Christine made sure Millie was familiar with her and her family before we left her for the weekend. Millie was so relaxed when we left her that she ran up to Christine with her tail wagging and very happy to see her. She kept us up to date with photos of Millie and what she was doing. I thoroughly recommend the Petstay service and wouldn't hesitate to use them again.
Laura Horsfall
Haxby
Photo uploaded by Laura Horsfall
Tracey at Petstay matched iur fog George with a couple who really suited his needs and so obviously loved having him. This gave me the confidence to leave him knowing he was getting all the care and attention he needed. Isabel sent a picture of him by the fire and he looks very content!
Lee Spencer
York
We returned from a weekend away to collect our dog Milo. We must say how happy we are that Alison and Roger have looked after Milo and it felt like it was home from home for him. A delightful couple and would not hesitate to leave Milo with them again. Thank you .
Joanne Howland
Leeds
Very highly recommended. We booked through Tracy who found the perfect couple for our 2 spaniels, Oscar and Paddy. Dawn was fantastic and kept us informed with lots of lovely photos. We have already booked again.
Samie McVea
Derby
Petstay was a fantastic service and provided the best home boarders for our puppy Maverick! It was the first time leaving him and was only for a little weekend away but we felt 100% confident and relaxed leaving him with Claire and Tony. They put us at ease after our first meeting with them with how knowledgeable and caring there are! We knew Maverick would be in safe hands. They sent us pictures on walks and kept us updated meaning we could enjoy our time away without worrying. When we collected him he was excited to see us but seemed content and at home. We will 100% use Petstay again and would love to use Claire and Tony again too as we know Maverick had a great time with them! Thank you!
Neil Richardson
Kidlington
Photo uploaded by Neil Richardson
Many thanks to Tatiana and husband Mike for the love and care Clemmie received while we were away. She was treated as a member of their family, while we were able to visit family in Australia for 4 weeks. We would not have been able to travel without the knowledge that she would be cared for and loved unconditionally. We would definitely use Tatiana again if required. Neil and Sue.
Dawn Beaumont
Leeds
Photo uploaded by Dawn Beaumont
We were so full of anxiety at the thought of leaving Poppy with someone other than family when we were booking our holiday. We contacted pet stay and told them our requirements still not sure about things. We were put in touch with a lady Called Caroline with whom we arranged a visit along with Poppy. Poppy instantly took to Caroline and Caroline to Poppy. We went away knowing she was in safe hands. Caroline sent lots and lots of pictures whilst we were away which was comforting to know that Poppy’s doggy holiday was going as well as ours. I just want to say a big THANK YOU to pet stay and especially to Caroline your amazing.
Angela Dennis
York
Photo uploaded by Angela Dennis
We were really struggling to get somewhere suitable for our dog Benny to stay. He hates kennels. Tracy managed to match us with a lovely couple in our area who took wonderful care of our family dog whilst we were away. I was reassured to know he was in safe caring hands. They really did look after him as their own. Thank you Isabella.
Lindsey Beaumont
York
Petstay is a fantastic service, contact with Tracey was quick and the process is thorough, you feel they really care about your pet having a stay that reflects their normal routine as much as possible. Dawn was very welcoming and again asked lots of questions to really understand our dogs likes/dislikes. Would recommend to anyone in the york area and definitely use their service again.
Caroline Shaw
Leeds
Photo uploaded by Caroline Shaw
Our first time we have used PetStay. Kathy was friendly and knowledgeable. She was keen to know about Rollo so she could make him feel settled. Good communication. All ready booked in for his next stay.
Nina Blowers
Dewsbury
Photo uploaded by Nina Blowers
This is now the third time that we have used Pet Stay and yet again the service provided is second to none. We left Bo in the more than capable hands of Rebecca and Cheryl and he had a ball, in fact I don’t think he wanted to come home . The care and compassion showed to our Boy was as though he was already part of both Rebeccas and Cheryl’s family, I can’t fault any part of this service at all and would more than highly recommend Pet Stay. Massive thanks to Rebecca and Cheryl, you have been fantastic and we will surely see you again very soon ? .
Sheelagh Hegarty
Leeds
Excellent carers for our dog : devoted and attentive to her needs. Would like her to stay with the carers again. She has found her “home from home “and we were confident while away that she was in safe hands. We particularly appreciate Cheryl Shaw’s thorough attention to detail and meticulous matching skills. We would not hesitate in recommending the service provided by Pet Stay. .

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