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Member since :
13 Mar 2017
Manually reviewed :
5 Mar 2020
Last updated :
4 Jun 2024
About Pet Direction
Pet Direction is a family owned, pet food and supplies business, based in Colchester. We offer a next day courier service with DPD, where geographically possible. Chat to us, you will find us very helpful and we will always be honest with you. We try our very best to sell British pet food of the highest quality and we flatly refuse to sell any food with grain in it.
Everything we sell, we use or have used on our own pets. This isn't just a business, this is our passion. Bring your dog to meet me, Andy, at our unit, I am sure I will have a sample or two of something tasty. :-) We are proud to be bringing Eden, Devoted, Chuckit and other quality brands to Colchester. Hopefully we will see you soon. Contact us any time of the day and night via our Facebook or Website, or call us at all reasonable hours during working days.
We pride ourselves on our customer service, so please don't ever sit on a problem you may have, pick up the phone or email us. We will reply as soon as possible, normally even when we are eating Sunday dinner. :-).
I have been buying Graces dog food for many years for my 10yr old Dalmatian and 9yr old Cockapoo. Honestly, hand on heart it has been the only food my Dalmatian is able to keep down and digest properly. Not only does it apparently taste good, (I’ve not eaten it personally) but we get very excited at dinner times, both my dogs are looking healthy with shiny coats and good teeth. Ingredients take into account bone maintenance and gut health. Both vital at their age. Pet Direction is always reliable. Ordering online can be tricky sometimes but delivery is always prompt and food arrives well packaged. Thank you Andy for continuing to create your dog food. We can’t thank you enough. Please please keep up the good work.Moreexpand_more
Great food excellent service and lovely company been feeding our dogs Grace food for a while now changed from Eden. My only issue is the price increase in February 23 this is our second price increase since using Grace which I do understand why but that doesn’t make it any easier for us to feed our 3 dogs especially when your retired .
I ordered kangeroo treats for my dog, who loves them. They arrived next day. I found their website easy to deal with and was amazed at the prompt efficient service.
Always amazing service from PetDirection even in these difficult times. Their Grace food dog food is excellent quality my Labrador has been eating it for over 2 years after previously having tummy problems. Have no problems with Grace and she has a lovely shiny coat and maintains a healthy weight.
I have been buying Grace dog food for nearly a year, both Authentic and Absolute. Both of these kibbles have been well received by my dog, who has thrived on this brand (better than previous better known brands). The price is competitive and the service is prompt and reliable. Thank you.
Great service from Andy. Extremely helpful and full of knowledge, he has evwn taken the time to call me and discuss my dogs needs. My dog love the Grace Turkey and Wild Boar and is thriving.
My dog (Bichon X Shih Tzu) has been on Grace (Authentic and Absolute mix) since he was a pup. I discovered Grace when I was researching dog food using the dog food directory. Grace scored 90% (quality and quantity of stated ingredients, plus nutritional value etc. ) For me it is good value for money compared to similar products offering this quality. Delivery has always been prompt too. I’m a happy dedicated customer. Thank you.
Purchased Grace Authentic dog food. The product is fantastic, our dog loves it. Service and advice was fast, friendly and efficient. Would highly recommend.
We have recently put our 18 month old Newfoundland on the Grace Authentic and are delighted. He has such a shiny coat after such a short time and looks so well. He is so content and happy. I’m just sorry we only found this food recently as it really is excellent. Customer service is 5 star- Andy is such a helpful guy who was happy to answer all my questions. Thank you .
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