Member since : | 18 Jul 2012 |
Manually reviewed : | 23 Jun 2021 |
Last updated : | 11 Jan 2024 |
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I called in to Roseburn shop to see if my laptop could be repaired as I required to travel to Wales the next day. I had foolishly broken the hard drive connection. The gentleman at the shop was exceptionally kind and tried to fix but reckoned may need new hard drive. However, he persevered and managed to get it working. Outstanding service and endless patience. Very kind and rare to find such compassion.
Spilled a hot drink on my laptop ! I thought that was it and I would never get this computer working again. I phoned the mobile number on their website at 10pm ! The engineer told me not to switch it on and put a towel between the screen and keyboard then bring it to their workshop. Two days later I collected it from the shop and everything was back to normal, all my data was saved too ! Thanks to John and Alan you saved me from disaster. No more drinking near my laptop !
For a fussy man, it takes a lot for me to give a triple exceptional rating to anybody for anything, but PC Doctor gets this without hesitation. I recently bought a new Asus laptop from PC Doctor, to replace an existing Asus laptop -also from PC Doctor - and the thing that was worrying me was the movement of everything from the old machine to the new machine. There was a lot of important stuff. But absolutely everything went over perfectly. Also PC Doctor managed to configure the new computer layout to look like the previous one, and took good time to explain things and to help with some specific situations. No rush, no fuss, nothing too difficult. Shortly after this, I got into trouble through my own stupidity, and took my new Asus to the Roseburn shop, and a PC Doctor engineer fixed it for me that day. I have lately discovered that PC Doctor has some high profile clients, and I am not at all suprised. To me, my computer is my world, and I would now only ever deal with PC Doctor. Complete value for money. In fact you get more than you you pay for, and that "more" is peace of mind, which is just great!Malcolm Parkin.Moreexpand_more