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Paul Stride

3 Reviews
Member 17+ Years
89260
20 Kathryn Avenue, Monks Cross
Huntington
York
Yorkshire
YO32 9JS

Tel:
01904 67****


schedule Closed : Opens at 09:00keyboard_arrow_down
Mon - Sat: 09:00-17:00
Sun: Closed

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Member since : 25 Apr 2008
Manually reviewed : 20 May 2019
Last updated : 22 Feb 2024

About Paul Stride


Based in York, Paul Stride is well established retailer offering baby products and nursery goods to customers across Yorkshire and nationally via the company website. Established in 1982 the shop has over 38 years experience in the nursery market.

With on site car parking and fully qualified staff, the company is able to offer a professional car seat fitting service to store visitors. The service is designed to ensure the correct seat is fitted into customer's vehicles and to check the suitability of the product chosen.

Their aim to supply only the best quality products for the client and their baby with practicality, choice, suitability and affordability in mind.

3 FreeIndex Reviews

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Evieee
Richmond
We bought a car seat from this online shop and what a service. So the 1st choice of the car seat did not fit to our car so we contacted Paul Stride shop and ask for some help with swapping for a different other model. Very helpful- he offered a collection of the initial choice for no extra money plus great value on our new choice! Super service.
Helen Thompson
None
I have used Paul Stride on numerous occasions when hiring car seats and buying buggys and have had nothing but excellent service and help from the staff with fitting car seats - nothing seemed too much trouble.
Nick Wigglesworth
None
Really wouldn't recommend this shop. Staff rude unhelpful and quite arrogant. Want to purchase a stokke parasol in blue. Checked their website had 2 in stock. Phoned them to check they had it, they said yes so I drove 48 miles from bradford to York to pick it up only to be told it wasn't in stock. The woman I spoke to on the phoned had put a blue bugaboo parasol to one side. Now there's a big difference I stokke and bugaboo! But I was made to feel like it was my fault, the manager told me that the website stock wasn't upto date and he had sold the last one to France ages ago. Then tried to tell me that the woman told me it was that product. Now I wouldn't drive 48 miles, 96 mile round trip, to purchase the wrong product. Ridiculous. An apology and the manager saying the woman who I spoke to would be dealt with would have helped, even if he had no intention of doing so. Poor service, poor attitude.Moreexpand_more
Response : Good Morning Mr Wigglesworth, As I stated on Saturday I am sorry there has been some sort of mix up in communication between yourself and one of my senior sales advisors. She would not have put a Bugaboo parasol away in Royal Blue for you if you wanted a Teal Blue Stokke model, any mistake here as per our conversation is not intentional and again I am sorry about this. Yes you are correct the website was not correct and as stated I did advise you that the last parasol did go to France about 10days ago. I understand your frustration when manufacturers change colours, the Teal Blue you require was discontinued last year by Stokke. As per your phone call earlier in the week to get a full set of fabrics, carrycot and other accessories you were advised that these were not available in store as they had been discontinued and we had sold out, but as you know we contacted the manufacturer and were advised that we could still get these items in stock for you as a special order. On Saturday I offered to contact the manufacturer to see if I could get a parasol for you in the Teal Blue and that I would come back to you early this week to confirm availability, you declined this offer as you stated that you had tried elsewhere and had been let down. This offer is still open to you if you wish to take it up, simply let me know and I will make enquiries on your behalf.Many Thanks.Moreexpand_more

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