Oxy-Plants

Awful customer service. Ordered two pots and one was faulty, asked for a refund or replacement and they first tried to claim that is just how the pot is supposed to be. After sending more photos they finally admitted it was faulty but refused to pay for return postage despite their company policy and what is required in such a scenario by law. After numerous attempts and follow up emails (due to being ignored) they agreed to the return but only if the faulty pot returned in a sellable condition, stupid requirement as it was never up to standard. Photos from the courier show the package to have arrived back to them undamaged but, suspiciously and as expected, the faulty pot was smashed to pieces yet the other pot was perfect. After a few more emails they are now ignoring requests for further evidence of this damage. This means they have now only offered a refund for one pot, as the already faulty pot was now not sellable? , and no shipping costs whatsoever, leaving me out of pocket over £50. Please avoid this company and I am reporting to trading standards.Moreexpand_more