OnlyRoses

The delivery service is very accurate on time. The roses are the best of worldwide.

Couldn't give zero stars unfortunately but my recent order was a total disaster. Have ordered from them in the past and minor issues had been dealt with professionally. Not anymore it seems as my complaint (bunch of 40 stems that barely lasted a week) was dealt with in a sarcastic and completely unprofessional manner. Found the details of the owner online who must have spoken with her GM because his next email couldn't have been more courteous (funny how quickly things change when you make the owner aware of your issue) and the replacement came promptly. Unfortunately, the quality of these roses wasn't any better and we can throw them out after 5 days. I will take my business elsewhere going forward. My local flower stand (on Flood Street) offers better quality, I. E. Longer lasting roses at a fraction of what I had to pay here.

Only Roses have been a pleasure to work with. The infinite roses are of exceptional quality and are a truly innovative product! A huge thank you to the amazing London team, we are really pleased with the service and will be in touch with more orders!

This is the second and last time we will be ordering flowers from this company. For Valentines day, my partner ordered a rose which bearing in mind cost £95 but was charged an extra £20 for re-delivery because the delivery guy brought it when my office was closed. I was very upset so called and spoke to Matthew the Director. He was very rude on the phone and just repeatedly justified the extra cost. I am infuriated about his behaviour and will never ever order drom them again. The least he could have done is offer to refund the extra cost or be apologetic. All I received was rudeness! Might just use Interflora next time.

I desperately wanted to send a crimson infinite rose to my girl friend for her birthday this month, but the only issue I had was that I live in Dublin Ireland not the UK, and was really sad to think I would not be able to get the rose. But I called in to Only Roses UK, and the customers service was amazing and very helpful, and they took great care in helping to complete and process my order and the rose was sent with great care all the way to my door step in Dublin. It also arrived in great condition, and my girlfriend said it was the most beautiful rose she's ever seen in her life ! Once again thanks a million to Alfie and the whole Only Rose team !

Amazing service.

This is a beautiful shop with wonderful staff selling the best roses and orchids in London.

Interesting ideas, great flower arrangements.

I bought their Infinite Rose XXL Cylinder for my girlfriend for Valentine's Day. I must say, it was really expensive, as I live in Singapore, and I emailed them to discuss overseas shipping arrangements. Eventually they found a courier for me and sent it over - I paid approximately 195 pounds, inclusive of courier fees. However, when the product arrived, I found that it was very badly damaged, with petals torn in multiple places. This was probably due to the courier flipping it, carrying it upside down, and in general rough handling. However, Lucas from Only-Roses provided excellant customer service from start to the end, even to sending me a global SMS from London to Singapore. I received an almost full refund (I received back 96% of my money, I think due to some processing fee by the bank), so I can't really complain, although I had to present my girlfriend with a damage rose for Valentine's Day. However, Only-Roses is dedicated enough about their service that they have discontinued posting this particular item overseas until they can find a more reliable courier too. All in all, I must say that Only-Roses, while being expensive, delivers fantastic quality roses, one of a kind that you can't really find anywhere else at all. The damages were caused not by them, however they are responsible and treat their customers well, by apologizing and offering a full refund. I will definitely still utilize them for their other products that can be safely shipped, and highly recommend them. Summary: Their prices aren't the cheapest, but their product quality and customer service are top of the line. If I ended up with a damaged rose, but am still happy about their service, then their quality speaks for themselves.Moreexpand_more

Disappointed as for the second year running my Valentines Day surprise was ruined 12 red roses ordered for February 14th 2013. What made it worse was the comments at my girlfriends studio at how "tired" and "wilted" the flowers looked and I just can't imagine the disappointment my girlfriend must have felt when she opened the box. Only Roses have sent out another bunch of flowers the next day, late as they should have been there in the morning for the full effect and to bring back the smiles to my girlfriends face but they have let me down again. A refund is also to be made but no amount of money or replacement roses can make up for a spoilt day. I will use Only Roses again but only if I can get to the shop, pick the roses myself and walk out with them as I can't trust their quality control on special days. They have dealt with this matter well but it has stressed me out and hopefully things only go bad when there is a mad rush on.

Great roses, great service, great smiles! Many thanks from The Troubadour where your roses adorn our tables both in the Cafe and Club.

My partner purchased from Only Roses the most beautiful bouquet for Christmas. Delivery was faultless as the poor delivery driver returned a few times as being Christmas Eve I was out an about. Unfortunately some of the roses perished quite quickly but when my boyfriend rang them they replaced the bouquet straight away. Excellent service from a beautiful shop.

Excellent service as always from Only Roses!

I've ordered a bouquet of 12 pink roses called O'hara, delivered to London Eye in the evening time of the New Year's Day. They were the most beautiful flowers I have ever seen, and they were long-lasting (definitely over a week and still looked good). The service was good throughout and they delivered on time. I could only communicate with them via email since I was overseas before the delivery, and they responsed every email quickly.

Simply the most amazing, beautiful, long lasting roses I have ever seen WORLDWIDE! And they actually smell which seems to be quite a rare thing these days! The service from beginning to end was so efficient and professional.

I've ordered some roses for my best friend's birthday. She received the most beautiful bunch of flowers ever! Very friendly and professional staff,amazing product and quick delivery! Thank you very much OnlyRoses!

I ordered the stem roses with a black vase for my girlfriends birthday which were amazing! The flowers were perfect, fresh and beautiful. Easily the best flowers I have ever ordered and the best she's ever received. Would highly recommend Only Roses for any type of flower service they provide, you will not be disappointed! Thanks again!

Shocking company. Double charged me, deceived me, took 5 months to answer my emails and STILL had the gall to try and palm me off. NEVER use them again.

Wanted to say a quick thanks and recommendation as the beautiful roses I sent to my friend made her smile. Please carry on providing a wonderful service.

Thank you so much, Amanda was thrilled and said the roses are simply beautiful. What a superb service you provide - delivery at short notice on a Sunday, and you were so nice on the telephone too ! Best wishes Kirstie Phipps.