Very poor finish and workmanship, beware, not good at cutting tiles especially corners and around objects. Left house a mess, grout all over the walls and skirting. Charged me for 5 bags of grout only actually used 1-2. I had very expensive large porcelain floor tiles fitted into my new home, Paul and Steph the tilers accepted to do the job. I have an island which they did a extremely poor job at cutting the tiles uneven lines all around. Just before they started grouting the floor noticed that 90% of the tiles they cut had rough jagged edges but they said grout will sort this out that was a lie. Now I have rough edges all round the floor, after further inspection noticed several tiles were uneven. Confronted them but never got a straight answer. I am extremely disappointed with their work, every time I look at the floor it annoys me, now saving to get job redone. BEWARE always ask guarantees, don't pay until job done.Moreexpand_more
Response : In response to mr. Kashif Not being happy with his floor tiling. We always carry out a professional job no mater how small. The customer complaint was after the full project was complete. He wanted us to remove his kitchen Ireland. And was told this was not possible as he had granite worktop fitted. So we had no choice but to do a good clean cut around the base of the Ireland. All the cuts on his porcelain tiles was good and clean. Mr. Kashif Became up set when he bought the wrong adhesive and grout for his tiles he bought ceramic adhesive and grout and not for porcelain.
We told the customer we supplied adhesive and grout included in the price. When the store he got his materials from refusing a refund. He then asked us for a refund. As we supply our own materials I could not and would do a refund on materials not bought from us. I'm the owner of Olympus home improvement and I inspected the job my self after 2 employees contacted me on this matter and I found no problem Also on the matter we took his money we never take a penny until the job is completed and the customer is happy.Moreexpand_more