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North East PC Repair

349 Reviews
Outstanding
Quick to Respond
Member 14+ Years
236495
1A Beaconsfield Terrace
Station Lane
Birtley
Chester le Street
Tyne and Wear
DH3 1DN

Mobile:
07964 35****


schedule Closed : Opens at 09:30keyboard_arrow_down
Mon - Fri: 09:30-18:00
Sat / Sun: 10:00-16:00

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Member since : 19 Jan 2010
Manually reviewed : 8 Sep 2021
Last updated : 5 Dec 2024

About North East PC Repair


North East PC Repair are based in Chester-Le-Street and specialise in all aspects of PC and laptop computer servicing and repair, including Apple products as well as tablet systems and mobile phones.

We provide support and maintenance services to students, home users and small/medium businesses throughout the North East and cover the areas of Newcastle, Durham, Sunderland, South Shields and Consett as well as all surrounding areas.

The company have an outstanding reputation for providing an honest, professional, fast and friendly service at very competitive prices and have many excellent reviews to support this.

We always do our best to beat any genuine quote, using the same high quality components.

We cater for all of your PC and laptop requirements and also offer a comprehensive range of Apple product repair and maintenance services:

- Laptop and MacBook screen repair/replacement (outside of your home/workplace if required)
- Apple iPad screen repair (within 2 hours)
- Apple iPhone screen repair (within 2 hours)
- All models of Smart Phone (eg. HTC, Blackberry, Samsung S3/S4).
- All models of tablet system repair (eg. Samsung Galaxy, Nexus 7).
- Virus removal
- Password removal
- Custom built computer systems to suit your requirements and budget.
- Computer upgrades and servicing
- Power input jack repair/replacement

We also offer the added convenience of a FREE collection/delivery service (within 10 miles) and at a time to suit the customers requirements.

North East PC Repair have a staff body of fully certified and experienced individuals which are fully certified to a minimum of MCSE and/or CompTIA A+ levels.
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349 FreeIndex Reviews - Ranked 1st out of 839 UK Computer Service Providers

Rating Distribution

331
 
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4
 

Review Verification

All customer reviews are verified by email and are automatically checked for authenticity.

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Alan Carr
Stanley
Well we're do I start. 1. Helpfully and informative 2. An understanding of what I needed. 3. Took an old PC and made it WOW. 4. And best of all Saved me £ Lots £. 5. Big thank you Steve. .
Response : Thanks for the great review Alan. Your time, effort & custom are all hugely appreciated.
Dave Ross
Durham
Desktop was not turning on. Took it to Steve, who outlined what he was going to do. It turned out to be damaged RAM which he replaced and cleaned up the inside of the machine. Great service - will defintely use again.
Shaun McConnell
Birtley
Brilliant all round service couldn’t recommend highly enough.
Bob Mossom
Stanley
Great service, great price and my old laptop is better than new. Thank you Steve.
Darren Winter
Washington
Touched something I shouldnt have on the PC. North East PC Repair was fantastic in diagnosing the issue over the phone and was very responsive. Sorted the issue within an hour. Highly recommend and if anything I would go back. Fantastic work, very knowledgeable.
Poppy P
Stanley
Very professional and helpful guy. Explained what was wrong with my laptop and fixed at a reasonable price. I would definitely recommend and will be using again if I have any more issues, wouldn't take my laptop anywhere else now!
Steven Lingwood
Birtley
Had a new battery fitted to my Apple iphone 11. Cant fault the service and price I even dropped of on a Sunday and it was done there and then. Had a very slight niggle when returned but this was rectified the next day (bad connection) and think Steven was more worried about it that I was. Highly recommended and would 100% use again. .
Joan Pattison
Chester le Street
Exceptional service at a very reasonable price. Steve explained the issues with my laptop, showed me pictures, gave me a quote and asked me if or how I wanted to proceed. He kept me updated every step of the way. He did a great job and my laptop is working beautifully. Tremendous service.
Response : Thanks Joan. Your kind words are hugely appreciated & it’s always a pleasure working for you ? .
Jason G
Chester le Street
Excellent service and a quality repair of my laptop at a very good price. I would highly recommend Steve.
Brenda Parker
Birtley
An old computer thanks to Steve is now running like new cannot thank him enough or recommended him more.
Joan Formosa
Washington
Replaced hard drive in my 12 year old computer. It is now working better than when it was new, at a fraction of the cost of a replacement. Kept me informed about the work and it was ready for pick up as arranged. I would unreservedly recommend North East PC repair to anyone needing a computer repair. Great service at a fair price. A job well done.
Andrew Brandford
Chester le Street
I was very impressed with the service I received and highly recommend this firm. Steve’s years of experience shone through and gave me confidence. He even kept me up to date on how things were progressing. And the price was good too!
Reece T
Hebburn
Power jack failed on my dell laptop. Was fixed very quick and great value and service. Fully recommend.
Ian Crow
Washington
What can I say, great service, knowledge, job and price. Would definitely recommend. .
Eileen Heron
Washington
Rang on Friday morning and despite not having the correct screen in stock for my laptop Stephen had it shipped express and had it repaired and back to me 24 hours later, The price quoted was very reasonable and no hidden extras were charged. An extremely quick and quality service would definitely recommend.
Response : Thank you for the great review & also choosing NEPC to carry out the repair. It was a pleasure dealing with you Eileen.
Bethany Smithson
Gateshead
Friendly service and quick repair on my laptop, plus very reasonably priced. Would recommend!
Response : Thank you for choosing NEPC & taking the time & trouble to leave a great review. Much appreciated.
Tim W
Gateshead
Great service, Iphone screen replacement turned around in a couple of hours. Efficient and friendly service.
Response : Thanks for the great review & also choosing NEPC to carry out the work. Always a pleasure to have bit of auto-banter to break up the day. Lol.
Steve Webb
Consett
Steve sorted my poorly laptop. New SSD, heat sink and sorted the gunked up graphics card cooling fans. Laptop like new, and a very reasonable price as well. Top guy and thank you.
Response : Thank you for the great review & also choosing NEPC to carry out the work. It really was a pleasure speaking with you & I hope to meet again. Hopefully not too soon though, for the sake of your wallet. Lol.
Michael Wallsce
Durham
So back in 2016 I paid Steve £50 for a PS4 HDMI port replacement, and took pictures of the internal port condition as evidence of initial damage, which was the pins inside the port itself from cable damage. Steve told me he would have it looked at the same day, yet it took two days for him to tell me he used a gas soldering iron in an attempt to remove the port, lifting 5 pads including two not connected pads, a ground pad, and two of the hdmi encoder pads. Instead of just admitting to it, Steve accused me of being responsible for the damage, disappeared “due to a family loss” when I went to collect the console, then deleted the review on his page when I left feedback. It took 4 days for me to retrieve my console from him initially telling me to collect it, with him dropping it at my door in the end. Console was repaired within 3 days by myself and a friend, after Steve claimed it was impossible to fix, and he still claimed damage was not caused by him, even with evidence supplied. I do wonder how long you’ll leave my review up this time Steve, but if you have an issue, feel free to delete this again, since no doubt you haven’t grown a pair in 7 years yet.
Response : This customer is an absolute nut job & a liar. He made several personal threats involving coming to my home to attack me & is still banging on about a problem that he created, several years later. We carry out successful hdmi port replacements on a weekly basis (see reviews). It was found upon disassembly that the board connections were damaged which is not uncommon when an hdmi port has suffered this kind of abuse (people wiggle them in an attempt to get it working & avoid paying for repair), however, in this particular case, it appeared that somebody had already attempted the repair, albeit very badly & had caused further damage that we were unable to repair. We are able to fit an hdmi port to an undamaged board.We are not able to fit an hdmi port to a damaged board. To clarify, these reviews are hosted by Freeindex.It is impossible for me to remove any bad reviews & the only available option, is to leave a reply. The only reason a review will not be displayed, is if the verification email link is ignored. This guy damaged his own console & expected us to clean up his mess in a single working day. He proceeded to give me attitude on the phone & turned up at the door without an appointment. I do not submit to unreasonable demands & I do not tolerate bad attitudes. This is why I personally returned the device to him & the he was not charged, as no repair was carried out. As I said, this guy is a liar & has some very deeply rooted anger issues. I think it’s safe to say that 300+ genuine 5 star reviews, that we are unable to edit or remove, speak for themselves, yet it doesn’t appear to deter this guy from attempting to convince the world that I am some kind of liar & a fraud, when only a fool could possibly believe a single word that he’s written.Moreexpand_more
Susan Morrison
Birtley
Steve goes that bit further than other repairers. I can't thank him enough for replacing my harddrive and re installing all my photos.

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