Member since : | 6 Oct 2011 |
Manually reviewed : | 8 Oct 2011 |
Last updated : | 13 Aug 2021 |
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Nicola Kennedy Letting provide an excellent customer experience, managed in an efficient and professional manner. From the initial enquiry through to closing the contract Riccardo and the team handled every aspect as thought we were their most valued client. The legal aspects of the transaction were clearly explained in a way that removed jargon and all finances processed effectively. Overall we would not hesitate to recommend NKL to anyone considering letting a property in the Uddingston / Bothwell area. Campbell and Lesley.
Nicola Kennedy Letting, Riccardo in particular, have been very helpful and supportive from mine and my partner's very first enquiry into a property. We have been renting with them now for a few months and would highly recommend them to anyone looking to rent or even just for some advice. Riccardo is always on hand to deal with any queries or issues we have, however small. Customer care is 5 star.
In my experience Nicloa and Riccardo have been very professional in all aspects of the work they carry out for me. Regular property reports and vetting of tenants have been excellent. They keep me informed of any issues and deal with them speedily. I can recommend this company to anyone.
Both Nicola and her husband Riccardo have been excellent from day one. Any queries or maintenance issues were resolved extremely quickly (same day) and also to a high standard. They offer a more hands-on and friendly approach, not seen at other agencies, which shows how much they care about their business and each of their clients rather than viewing them simply as a number. We have not had any issues to date and I'm sure proceeding with the same genuineness and professionalism that we will not have any issues in the future either. Many thanks.
Riccardo and Nicola have been outstanding since I rented my property out a couple of years ago. They have very high standards of customer care and answer all questions that you have. They are great to deal with and take all the hassle out of renting your property. Would highly recommend.
As a tenant my experience of NK letting has been very positive. I rented a property through them and found them to be very professional and friendly with first class customer service. Any problems I have had within the property have been dealt with very quickly and efficiently. I would highly recommend them to anyone looking to rent.
My wife and I were worried about using a letting agent to manage our property because we'd heard many horror stories about poor service and bad experiences. From the first time we met Nicola in late 2012, we were convinced we'd found the right person and have been proved right ever since. Nothing is too much trouble and everything is handled efficiently. Riccardo has been brilliant at handling the property maintenance side of things and knows exactly when to refer back to us if an issue arises. All in, I thoroughly recommend them to anyone looking to lease property.
On contacting Nicola Kennedy Letting I spoke to the owner, Nicola herself. Nicola's customer service was exceptional. She ensured you had all the relevant information you needed before viewing the flat, gave information on the area, discussed their expectations from you and she was very approachable. I made an appointment with Nicola and I was shown the flat by Riccardo. He was as equally exceptional and thorough in gaining and giving information. He was also approachable and very friendly. The flat it's self was a 2 bed property which was furnished to the highest of standards and was exactly as described by the letting agency. I feel it was value for money due to the high standard of furnishings, decor and area the flat was situated in. Any staff who i have contacted or have contacted me on behalf of Nicola Kennedy Letting have also been approachable, professional, friendly and accommodating. I would highly recommend this service to family, friends and anyone looking to have a letting agent who look after the interests of their clients.Moreexpand_more
NK were very understanding and flexible when finding us a flat, as tenants moving back to the UK with a dog our search could have been a nightmare but they liaised with landlords and found us a flat quickly. They are easy to contact and have addressed any issues quickly and professionally.
We went with NKL due to have a very stressful period with our previous letting agents and it has been the best decision ever. We live in Australia so having someone you can trust to look after our home has been such a relief. Their eye for detail and thoroughness is fantastic in terms of keeping our home to the standard required. Their professionalism and commitment is outstanding and they are really nice people to do business with. I wouldn't hesitate to recommend them to anyone.
We hired their services as a tenant and they have been very helpful and friendly. No matter what's the problem they managed to provide a quick and effective action. Letting agencies usually keep landlord interest first, but when our landlord proved to be less than satisfactory, Nicola Letting worked to find us another place to live, happily at that time we decided to buy our own home. I would recommend them if you are a tenant looking to let in that area.
This is the first letting agent that I have ever used. I was impressed with their professionalism from the beginning. Having used them for over a year now, I have found that the service that they offer is excellent. Nothing is too much trouble for them, right down to the smallest detail. I have highly recommended them to others seeking rental properties.
Having previously rented our property through other agencies and had significant problems and then having successfully dealt direct with tenants we signed up with NKL on a strong recommendation from a friend, maybe the best business advice ever received. NKL found a tenant quickly and then renewed with a new one quickly and painlessly. More important than timeliness to us is the strong feeling that Riccardo and Nicola look after our property as if it was their own and select only tenants to whom they would probably rent their own home. Cant praise the service provided too highly. Tom and Marjory Begley. France.