MSC Heating

When our 30+year old gas boiler finally gave up in October last year, we decided that maybe the time had come to change to a heat pump. We couldn’t afford a new gas boiler, and the generous government grant, plus the move to sustainable energy, made the change very appealing. Four weeks after installation and we are now very happy our boiler broke, although the timing could have been better as we had several very cold weeks. We still don’t know how the heat pump works, it all seems like magic, but we are total converts. No matter how cold it is outside, we are lovely and warm indoors. It is easy to manage the temperature, and we are looking forward to seeing the reduction in our energy bills. For anyone worried about the noise, we struggle to hear it even when standing right next to it. So, we are more than happy to recommend changing to a heat pump. Moving on to installers of heat pumps, we did the right thing and looked into it beforehand. We considered several suppliers, comparing prices and looking at feedback. Some suppliers didn’t even bother coming back to us after we contacted them, others did come back but weren’t to our liking. Martin at MSC Heating though replied within an hour of our initial enquiry. He arranged to come round to do a quick survey and gave us a price within the week. Once we had met Martin, he gave us confidence that this was the company we wanted. It is a small company, but very reliable. The feedback for MSC Heating is very impressive. He has been installing heat pumps for many years and the feedback is consistently high. We have no regrets about choosing this company. The process seemed quite lengthy to us, looking back this was because we were approaching winter and Christmas. However, in reality it took just eight weeks from when we started the process (getting an Energy Performance Certificate) to having the heat pump installed and working. Throughout the process Martin was very helpful, arranging for the heat loss survey to take place, advising us on the most suitable replacement radiators and best of all he made sure we had our heat pump installed before Christmas. The installation was very quick, taking only three days with the electricians coming on day four for just a few hours. During the installation Martin and Jamie were great. They were friendly and good company. They turned up early, but not too early and they always warned us if they planned a long day. Unlike other contractors we had last year for a different job, Martin and Jamie respected our property, and us. It was a real pleasure to have them around. They just got on with their job and the only thing they asked of us was a regular supply of tea and coffee (well they never actually asked, but it was very heavily hinted at!) which we were of course happy to supply. All in all we cannot recommend a heat pump and MSC Heating highly enough. .Moreexpand_more

It's been a month since Martin and Jamie installed our air source heat pump. We have a warm house and not just a few rooms. The entire process, selecting a system and supplier had been arduous until MSC Ltd. MSC Ltd took us through the whole process, obtaining an EPC and organising the most comprehensive heat loss reports I've seen to be carried out. This report detailed not just the heat losses but also estimates of the expected savings and the size and type of ADHP and a recommended make of radiator. Radiators for ASHP systems need to be bigger than those used in traditional systems as the fluid temperature is lower. This also makes them more child friendly. After provisional acceptance of the MSC proposal, Martin made a detailed survey of our house and we agreed on the siting of the ASHP, radiators, new compatible hot water cylinder, space in the electrical distribution box, routing of pipe runs etc. Due to the report and EPC, a full government grant of £7500 for the proposed system was obtained by MSC on our behalf. Starting the system installation, Martin and Jamie arrived on the dot at 08:00hrs having driven to a local hotel the night before. They wasted no time starting work and only stopped for half an hour for lunch before continuing to 19:00hrs. This was typical for the three days required for the installation. MSC arranged for the various items (ASHP, radiators, cylinder, piping) to be delivered the previous week so there were no delays. Martin and Jamie managed to limit the number of surface runs of pipe to a minimum, going under the floorboards in most places. In the exposed places the piping was well hidden by good positioning and enclosing it in unobtrusive trunking. There was some minimal disorganisation during installation but once installed we were without water for only 2 hours. Electrical installation was faster than estimated with the three electricians taking just half a day, with a power outage of just an hour. Prior to leaving, Martin and Jamie vacuumed and tidied throughout and they also ran through the normal operation, setting of the system temperatures with us and covered such things as in-line filter cleaning, etc. As mentioned at the start, we now have a well warmed house. The ASHP and the circulating pump are very quiet. The radiators are warm to the touch and keep the house toasty. External temperature have swung 18ºC since the system started but our internal temperature has not varied more than ½ a degree from the set temperature. Our hot water temperature is nice and consistent. MSC have supplied all the documentation and certification since installation so we know what to do, who to contact and how to refer to parts if we need to discuss them with anybody. Martin and MSC were thoroughly professional in consulting on, specifying and installing first class equipment. We have no reservations in recommending them to anybody wanting ASHP heating systems and we look forward to continuing with MSC for future servicing of our ASHP system.Moreexpand_more

Martin and team installed an air source heat pump to our self build property last month. Martin sorted the grant out for us with minimum difficulty (the only difficulty was ofgem themselves) and installed our full system quickly and efficiently. We will defo be seeing them once a year for our service’s thanks guys!

First class installer - top job from Martin and team. Very happy with my midea 8kw ASHP install - highly recommend. Luke.

We decided to use MSC Heating as they have years of experience in the field of heat pump installation. After a very thorough and detailed survey, we were advised on the options available to fulfill our needs and expectations. Martin and Jamie true craftsmen and tidy workers. The installation of a Samsung ASHP, water tank, radiator upgrades and associated pipe work was neat with minimal disruption. We have now been running for 12 months and has been faultless and performing brilliantly. Martin and Jamie have recently done a service, equally excellent thorough process with minimal disruption. Both myself and my wife would highly recommend MSC Heating for advice and installation of air source heat pumps, servicing and upgrades in this field.

Thank you Martin and Jamie for your excellent and professional job. You were hard working and tidy, installing my new tanks and heat pump to a high standard. To start and complete the project in three days was really good. I expected the installation to take much longer. The Samsung heat pump is quiet and efficient; providing ample hot water for my needs. Communication was fast and most helpful. I would recommend MSC heating to everyone as they are a top class company.

We have been impressed with MSC Heating's service from day 1. Installing the ASHP was part of a project involving other work and there were many delays in the planning process. Martin's support was invaluable in the planning and in the official paperwork. There was a hiccup on the part of firm delivering the equipment which Martin resolved quickly and efficiently. From our point of view the actual installation went like a dream, the guys worked hard, explained what they were doing, provided guidance and advice and left the site clean and tidy. We are very pleased both with the ASHP and the service provided and do not hesitate to recommend them to others.

Martin was super friendly and helpful at all stages. Great service, price and Happy with the end result of new Baxi heat pump and water tank installed.

Excellent ASHP and tank installation for us from start to finish, from managing the government grant to organising a very efficient crew of sparkies. Martin was extremely helpful, informative and professional. His communication and flexibility was really appreciated.

Martin and Jamie did a great job installing an ASHP and DHW tank at our home. They obviously care about the quality of their work and the job was completed to a tight timetable. They are knowledgeable about the products they install and I felt very confident to let them get on with it. The system works as it should, looks clean and tidy, and we will certainly be asking them to service the unit each year.

Great work on our air source installation. Everything was completed to a high standard and on schedule. Martin was good on communication, which we really appreciated. Excellent company, highly recommend.

Serviced our air source pump, great service very thorough turned up when said he would, competitive price.

Martin and Jamie did an excellent job installing our air source heat pump and radiators including some tricky rerouting of pipe work so that we no longer had radiators fed from pipes buried in the floor. Martin was very helpful discussing the job beforehand and it was all completed efficiently and quicker than we expected.

We had the works, air source pump, big water tank, loads of radiators, they were cheerful, busy, long hours and it's all terrific Many thanks to you And they cleared up.

MSC HEATING recently installed an Air Source Heat Pump for me, entailing new radiators. Their work has been efficient, fairly priced, carried out when arranged and in a pleasant, friendly way. I am very pleased with the results. Recommended.

Martin and Jamie installed a Samsung Air Source Heat pump for us, moved our hot water tank location, all done with a smile and expertise. Highly recommended.

Great work by Martin and Jamie. Very pleasant and hardworking lads. Very efficient. Tidied up when the job was done. Any questions or queries answered. An air source heat pump was fitted. Great stuff ? .

Great service from MSC Heating from start to finish. They provided us lots of information to make the right decisions for a ASHP and were very professional during the install and answering any questions. Highly recommended!

I'm very happy with the heat pump and radiators installed by Martin. They worked professionally and quite fast for the size of the job, price for radiators was reasonable too. I would use them in the future when I decide to install underfloor heating. I highly recommend MSC heating.

Martin is a great guy! Very professional and knows the job well. From the minute I appointed him to fit my ASHP till installation and after service he has been remarkable. He’s always available to answer questions, offers good advice and takes genuine care in his service. Overall very satisfied and now booking in my annual one year service soon. Highly recommended!