Be warned, do not deal with this company! They stole my safe. They are not trustworthy. We have now involved the police.
Response : Dear Cordelia,We regret to see a bad comments for our service. The files you have sent us to describe the item that is missing have been presented to the team and it was confirmed that such item never have ever been loaded into our vehicles. After a numerous discussions with the team and internal investigation for the job, you have been informed that such item has never been loaded into our vehicle from the storage unit. The team that did your job is a very trustworthy family guys and with a large experience with our company.
They have not received any complains such as yours from any previous jobs.I would like to remind you that as to our Terms and Conditions:Section 5. Goods not to be submitted for removal or storage,Section 5.1,SUBSECTION 5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.It is custmers responsibility to arrange and secure any high valued items.On a second point I would strongly apeal your comments due to the fact that you were not present at the time when the team was loading the items out of the storage.On a third point that we as a company can srongly express is the fact that you have legally signed the job documents and such documents are stating that you have inspected that the vehicle was empty and no item was left upon unloading.Based on the information above, I demand from you to inform the person behind the coments to remove this false acusations and to clear the company reputation.Best RegardsMovivan TeamMOVIVAN LTD.Moreexpand_more