Mister Boiler

Andy was fab from start to finish. Very professional and helpful. Would recommend to anybody! Thank you Mister Boiler.

We had our boiler serviced in December 2022 by Andy (Mister Boiler). During the service, he also spent some time working on our water cylinder. There had previously been no issues with the boiler or our water cylinder – this was just a routine service. Andy charged £281 for the work including additional time and parts. The invoice included some quite high fees, such as a £15 charge for the replacement of a single 1cm screw. Immediately after the boiler service, the boiler started going into “lockout” mode intermittently (at least once a day). This meant that the boiler turned off, leaving us without hot water or heating until we noticed that the water had gone cold. We contacted Andy to ask why this was happening. He stated that he would need to “book us in for a repair” (with an additional payment, of course) to diagnose the issue. We had assumed that simple things like "boiler shutting off" would be sorted during the service, but Andy did not seem to think so. In the meantime, he suggested we turn the boiler temperature down to avoid it locking out. Until the service, this had never been necessary. A day later, we noticed that our water cylinder was leaking throughout our airing cupboard, causing water damage to the carpet, flooring, and the ceiling below. We had to turn off the mains water supply to stop the leak. Despite these issues never happening until the service, Andy stated that it was not his fault and that he “could not be expected to rectify these faults” without further payment. We therefore asked for a second opinion from a local plumber. This plumber came around the next day and repaired the leak free of charge. He also stated that the leaky fitting on the water cylinder “had definitely been loosened recently” (he was able to move it with just the weight of the spanner alone). He also stated – as we’d expected – that the prices charged were higher than what was needed or what was normal. I got in contact with Andy again to ask for an explanation and to request a small partial refund of £35 to make up for the issues. He refused, stating that he did not cause the leak, accusing me of adjusting the water tank myself, and bad-mouthing the work of the plumber. There are two options for what could have occurred here: 1) he did in fact cause the leak and is lying, or 2) he failed to diagnose the loose fitting (and risk of leak) through negligence, despite charging a lot of money for a check-up of the water cylinder. In either case, the service was sub-par. In his latest email, Andy also strangely accused me of giving him and his family COVID. Before he came to our house, I had a COVID scare (I tested positive once, although I had no symptoms and all previous/subsequent tests were negative). We therefore we texted him in advance to let him know of the risk. When he arrived, I had been isolating all day in a closed room on the top floor. My wife (who never tested positive) opened the front door with a mask, ensured windows and doors were open, and disinfected the boiler. Andy went ahead with the work, doing most of it outside. We were grateful for this, but we think it’s very petty that he made this accusation - perhaps it was an attempt to elicit some sort of feeling of shame from us after we questioned his work. We’ve spoken to some local people about his work, and they’ve given us similar stories, such as a family who had problems with a leaking water tank following his work, another who stated that he “told them off” for not rebooking him for their routine service, and more. Due to his costly fees, careless work, and unprofessional attitude, we would not recommend Mister Boiler.Moreexpand_more

Andy installed the boiler for me many years ago, and has been conducted the annul service all the years passed and those to come. I am very happy with him and strongly recommend.

Andy, you have restored my faith in Tradesmen. Arrived on time, clean tidy work, friendly and you put up with two constantly yapping terriers without missing a beat. Thank you.

I have used Mr boiler for many years now , he is trust worthy, so much so l gave him my keys to my house whilst I was away on holiday to fit new boiler , very reliable and friendly person would always use him.

Came home and boiler wasn't working, couldn't get it to fire/start, called Mr Boiler he came when he said, diagnosed the problem quickly all sorted within an hour, cannot fault and would totally recommend.

Mister Boiler installed a new boiler for me, and I'm very pleased with the outcome. He turned up exactly when he said he would, and explained to me beforehand what the work would be involved, and the various options and boiler choices. The work was completed on time with no dramas, and worked out over £2000 cheaper than British Gas quoted me. Great job!

Boiler was not firing, Mr Bolier diagnosed the fault, replaced a pump straight away and completed the job in less than one hour.

Have used Mister Boiler a few times. Have found Andy to be honest, reliable and quick to respond. Will continue to use and would definitely recommend.

Mister Boiler (Andy) installed a new boiler and hot water cylinder at our house. Andy provided a comprehensive and competitive quote. He explained in detail the potential options available, and the work was started and completed as expected. Once the system was installed, he took the time to explain how it worked and how to operate it. The new system is working well and we have had no problems.

Perfect service, turned up within an hour and fixed our boiler the same day. Highly professional service, showed up punctually and fixed the fault with no fuss at all. Fees are totally reasonable and no hidden extras or markups. I will be recommending Andy to anyone who asks!

I can't rate Andy from Mister Boiler highly enough. He has always gone above and beyond the call of duty for us. He is a true master of his craft and a professional from start to finish. He explains everything as he goes and expected cost where he can. If you are looking for an honest, hard working gent to sort your boiler problems out, look no further.

Following recent breakdown of my gas heating and hot water, Andy once again provided a quick response and got everything up and working again as fast as possible. Competitively priced. Have now been servicing heating system for several years and would highly recommend.

I have to say Dusty or Mister Boiler was amazing, he fixed our heating within 1 hour on a Sunday then within a week had done a full boiler service and got our fire working. We cannot fault our service or the advice we received and the price was much less than we expected.

I posted a review on here last week and I can only apologise for the error on my behalf. I have never used this company,but another with a similar sounding name. I received a phone call from Andy pointing out my mistake, and considering my comments, they were extremely understanding and kind. Based on this, I would imagine they are well worth using.

Andy has performed the gas safety certificate on a house I rent out on a number of occasions and has recently replaced the boiler for me. He is always punctual, he explains everything to you in as much detail as you would like, tidy and in my opinion does good quality work. I would recommend him to anyone looking for a friendly central heating service. Dave R.

Andy is a nice guy and very knowledgeable. He knew what he was doing and always be able to explain to me. He installed a Vaillent ecoTEC plus 831 boiler for me early last month. Although it might be a little too early to judge the quality of his entire work, as the heating has hardly been used, I am happy so far with the hot water. The installation looks tidy and professional. The price is also reasonable. I will write a review after the coming winter. Just want to add some update (and today is 17 Feb 2014). It has been about 2 years since the boiler installed, in particularly, 2 severe winters were passed. The boiler has bee worked care-freely, whenever was turned on. We are more than happy with Andy's job well done and the quality of the boiler itself. Strongly recommend! Moreover, Andy also arranged the first service timely for us that gave us a peacreful mind for the second winter. Many thanks, Andy, will see you in a few months when you come for the sencod service.Moreexpand_more

I've been a customer of Mister Boiler for about three years and have been really happy with all the work Andy's done in our house. He has carried out annual services on our gas boiler and fire and also sorted out problems with our heating system. Recently he moved and installed two new radiators in our kitchen and again I was delighted with end result. I've already recommended Mister Boiler to friends and family and will continue to do so.

Mr Boiler has been used by me on 6 occasions, for servicing boiler, repairs and radiator replacement. He always arrives when promised, completes work perfectly and his charges are extremely reasonable. I have recomended him to friends and colleagues who also tell me they were totally satisfied with his work.

Originally contacted Mister Boiler to repair an old Ideal Mexico boiler, which on inspection was found to be unsafe. Andy detailed options for replacement boiler and it's location in loft. The removal of old boiler and loft tanks were swiftly carried out, and Andy always informed us of installation progress; we were without hot water for one day only. Carpets were protected and any debris vacuumed up at the end of each day. Andy also took the time to answer my technical questions.