Mercury RV

I was tasked with the selling of my late brother-in-law’s Microcar. Simon was a great help with lots of advice about a car that I had no knowledge of. He had it moved from Margate to his premises, checked over and got it M. O. T. He then dealt with the sale of the car, which was very handy as I live on the south coast. I can’t fault the advice and service given. I can highly recommend Simon and Mercury RV. .

I have a 2009 Four Winds Hurricane 31D American RV that had a faulty hydraulic auto-level Keypad. This unit had been sent to an electronics repair company in the UK but they were unable to rectify the fault. I also contacted a number of RV dealerships both in the UK and the USA in an attempt to obtain a new replacement keypad. The UK based companies were unable to obtain a replacement unit while the USA based companies while had units in stock but refused to ship them to the UK. I then contacted Simon at Mercury RV who had previously supplied a small car to trail behind our outfit. He assured me that he could obtain a replacement keypad direct from the manufacturers (EQ Systems) and have it shipped to my home in the UK. I placed an order, and the true to his word, a new replacement keypad arrived in a few days, and while not cheap, was a simple plug-and-play replacement for my faulty unit. Thank you Simon for your numerous suggestions to avoid having to replace the keypad. Ultimately we both had to accept that there was no choice but to replace it, and your efficiency in obtaining it cannot be faulted. .Moreexpand_more

We use Mercury for all the maintainance on our RV. They really know their stuff and are always really helpful. We have always found them to be friendly and accomodating, Simon even picked me up from the local train station when I went to pick our RV up. I wholly reccomend them!

Absolutely thrilled with repair to my dad's Swift Motorhome. Simon came back with a quotation very quickly after seeing pictures of damage. We booked in as cheaper than local garage and recommended by friend with American style camper. The price was great for amount of damage. Simon kept us informed at every stage of the process and even after a conversation offered (and completed) a registration transfer (as dad selling but without private plate). We were absolutely thrilled with the repair and even better came in under the original estimate. You don't often hear that! I would have absolutely no issue recommending Mercury RV - fantastic customer experience from start to finish.

We used MercuryRV to import our motorhome. Simon dealt with everything and then completed all the work required for UK registration plus installed a CCTV system and an alarm. We can’t praise the team enough for the quality of the work done. A great team to work with.

Bought a 34ft American RV from Mercury and had it adapted so we could live truly off grid (no reliance on mains hook up). Excellent knowledge and expertise backed by quality workmanship with an attention to detail. We wanted somewhere we could get all the post-sales support like servicing, MOT and any modifications we wanted doing and we’re not disappointed. Mercury has it all. The price for all the work we had done was excellent. Sourcing spares from the US is no problem and they carry many parts in stock. Absolutely no hesitation in recommending them.

General service, habitation check, generator service - all issues dealt with quickly and at very reasonable set prices so no surprises- thank you Simon, Les and Ian for your knowledge.

Once again Simon and Les have done an excellent job serving our RV and doing additional works. Always a smiling face. Being able to stay onsite is a great help.

Simon and the team recently completed a Dinitrol treatment on the chassis of our A class. Great quality work and kept me informed throughout with emails and photos of progress. During the work they identified and fitted some important missing stops too which was really appreciated. I happily recommend their service.

We recently had to have the front brakes renewed plus seals and bearings on our 37 foot RV. The work was carried out very professionally. They ordered the parts needed from America with no issues. Simon has a good knowledge of RV's which he is quite willing to share. They also have a good supply of RV spares. Highly recommended.

I purchased our RV 7 years ago. Simon travelled to the midlands to vet it for me. Without the continuing help from him and his mechanic the vehicle would have spent much of its life off the road. Mantaining American RV's is highly specialist field and he is the only experienced repairer in the south of england. Unfortunately I am taking an insurance company to court and Simon has gone the extra mile to provide advice and support.

Bought our first RV here during the pandemic. Had a few issues after purchase but they moved heaven and earth to resolve the issues with no quibbling or arguing they just got it sorted. Absolutely fantastic after sales service the best I've ever come across a credit to the industry.

Can’t fault them. I had to sell my RV after my husband passed away, and they handled this, and all the repairs, in a way that took the stress out of it for me during such a difficult time.

Had the pleasure of finding this place, and close to home, easy going people and great workmanship, would highly recommend. Will definitely be giving them my motor home in the future for all servicing e. T. C ? .

All l can say about Mercury RV is AMAZING. We bought our Georgieboy over the phone just by pictures on the website so not quite sure what to expect. When we got there we were totally delighted with her. Simon and crew had done a fantastic job and our RV was in great condition inside and out. Great value for money! Simon was an absolute star, so helpful and nothing too much trouble. He even added lots of extras (pans cups toaster kettle, lots of thing). Even flowers chocolates and champagne and a few basic essentials as in tea milk bread butter to welcome us in our new vanThankyou Simon and Mercury RV. We would definitely recommend?.

Highly recommend. Being new to RV ownership, I found Simon to be very knowledgeable and helpful, explaining what was needed and giving regular updates. Thank you.

Supplied an RV at a very competitive price, I wanted to get some work done too it before taking it away. These guys did everything I asked and more. Perfect service, nice people, reasonable costs and great communication. I wouldn’t hesitate in recommending anyone to them.

Thoughly recommend Mercury RV. A great old fashioned experience, no gimmicks no fancy showroom just honesty. They installed an automatic levelling system to our Burstner brevio. Make a mean cup of coffee too.

These guys are brilliant. When no one else could help, these guys found the part I needed and got it for me. A+++++ Defo going to be using these guys again. Thanks.

Simon and his team did an excellent job of rust proofing and under sealing our RV. More importantly Simon went the extra mile regarding Customer Service when we had a medical emergency at home. He helped us arrange a hire car and drove us to the hire company, and picked us up again later in the week. Even offering to come to Birmingham on the Train and drive the hire car back for us and keep the RV if we couldn't get back the same week.