AVOID! DO NOT USE THIS COMPANY TO DISTRIBUTE LEAFLETS. We are an estate agent that used them to distribute 20,000 leaflets in our local area and paid £1400. When they said they could deliver all these leaflets in a day when everyone else said a week we were a bit skeptical as that is a lot of man power but they had a good sales pitch. As agents we manage a large number of properties in the area and have keys to a large number of units. We have not checked 15 different properties on the route that they say they have done and checked 8 buildings on our road. There are no leaflets anywhere. They have obviously dumped our leaflets and we have lost in total £2300 on this whole project. When I contacted them they said will check and then drop them where we said its not delivered which left me wondering why they still have any leaflets when the job was supposed to be complete. I am 100% certain they did not deliver as we are Estate Agents and its our area very easy to check. We cannot be easily conned like other customers. AVOID AT ALL COSTS! In response to their reply: They are aware it's the first time we have used them as i had lots of questions and used them based on Freeindex reviews. They told me staff would back check and drop leaflets on the road to which they said was flyered but we have a master key to most of the buildings, this still has not been done and we have had no response since. They have said they saw leaflets in doors when on Upper Street, Upper Street only has commercial units so that would be very worring. These false statements go further to show they are scammers. I have been advised from our solicitors to get statements from various addresses which they have put on tracking sheet as delivered but who have confirmed to me they are not. We will have a list of at least 10 statements which we will be taking to court, trading standards and the DMA, they will not be getting away with it. Its always best to warn others.Moreexpand_more
Response : Dean, I am sorry to hear you are not satisfied with the service or the way in which we are currently handling your complaint. I am surprised at the way in which you have written this complaint, seeing as this is the second time you have used our Company and are aware that we have had staff back checking your complaints over the last week and making good any addresses that cannot recollect having had one of your leaflets. We are one of the largest door drop companies in London and currently deliver over 250,000 items per day with an adult field force of 300 distributors, so delivering 20,000 leaflets in one day is well within our capabilities.
I was in a meeting at Faron Sutaria Estate Agents on Upper Street Islington on the day of your distribution, so not only saw your leaflets being delivered in the area, but saw some in letterboxes on Upper Street as I walked to my appointment so I have witnessed firsthand that your delivery took place. We pay our distributors hourly above minimum wage, they are tracked ( as you are aware as we have sent through the tracking report) and they are Supervised. They only carry enough leaflets to deliver a few roads at a time before being re stocked and are monitored throughout the process so your comment about being ‘obviously dumped’ is slanderous. As members of the Direct Marketing Association, www.DMA.Org.Uk we work to a strict code of compliance which is one of the reasons 780 Estate Agents use our services. As with all distributions we are delivering unaddressed mail so there is inevitably leaflets left at the end of a distribution mainly due to ‘No Junk Mail’ stickers which is why we have leaflets left to return and make good any complaints.Moreexpand_more