Latest update. Dont use this guy, he posted a bad review on tripadvisor about my restaurant as I had said before, he is a cowboy and people like him should not be in business. I am now starting a legal proceeding for libel against him. Business that cannot accept criticism should not be in business, dont use it, there is much better than him. Really disappointed. First you check their website and it says no call out charge, then you ring asking to come and check and you are said that there is a call out charge, when mentioning the website, eventually, John came. He had a look at the job and agreed price and everything. He said that to do the job would have taken him about 1 hour for which he charges £67 plus parts. Got to where the job was taking place and seen that he had done it in about 20 minutes, so I asked a price reduction, he did not agree, asked to see the invoices for the parts, he is not supposed to keep them with him, all in all, felt robbed. Robbed because I am sure he knew that the job would have taken 20 minutes and if he had said so, I would have never agreed for him to come, £117 for a 20 minutes job? Not only, I cant comment yet on the job he has done, however, from the outside, it does not look some of the parts he used are of good quality, I am referring to the taps. Will I be using them again? No, sorry, you can be as good as a plumber can be, but never felt so robbed in my life.update. The above individual offended my by text for the review and threatened to write bad reviews on my establishment on tripadvisor and now is offending my intelligence . You quoted me by the hour, i can ask the staff to put their reviews if you want to confirming that your quote was by the hours, this is why I asked you to come down and quote me before I gave you the job, I always do , and never try to knock anyone down, in fact on my review I dont deny we had agree a quote, I simply said you robbed me. Dear friend, if you come to my restaurant and dont finish the meal because you dont like it I wont charge you, and you are charged by the courses and not by the "meal", so if you only have half you are charged for half. As per the recipes, if you quote me £67 per hour plus parts, the least I am expecting is to see the cost of the parts, otherwise you could have just quoted me for the full price and I would have said "thanks, no". Said that, I lived in England enough and never liked cricket, you may do, and you got till the last penny as agreed, you even complained because I paid by card. As per the future, you are never going to do any job for me and can be certain I would never recommend your services to any of the people I know.Moreexpand_more
Response : Hello Andrea, I am very sorry you feel this way indeed. The job was to replace the entire commercial sink waste. I went out to your establishment which is in the city centre of Leeds for a free call out charge which you received. I quoted you for a full job price not by the hour as you requested , which means if the job went on for longer than expected then you would not be charged anymore money. Would you have been happy to pay more than an hour if it went on for such a length? The full price was £117 for an hours labour in Leeds city centre at £67 pre booked plus parts at £50.
I used a double Macalpine (leading waste company) sink waste and 2 x adaptors at a cost of £36 plus a £14 tap gland set. I didn't mark up the parts even though this is normal business practice for any business as you yourself run! I arrived on time and paid for my parking, the manager who let me in was ten minutes late, which was fine. I did the job in around 45 minutes as I assembled the trap waste mechanism before arriving onsite to save time. I do not need to give you my invoices as these are my personal business documents that I need for my tax purposes. I am a very pleasant trustworthy plumber who gave you a solid unchangeable price which I honored, for which you tried to knock down AFTER I finished the works, threatening a bad review if I don't. This is not how I conduct business, If you are not happy with the prices then simply call another company or i'll explain in detail the competitive charges that I offer . As for the works carried out I used Macalpine branded WRAS approved products. The customer agreed to the charges and tried to barter after completion. Thoroughly unjust review. Kind Regards, John McGinty.Moreexpand_more